National Day Nurseries Association

National Day Nurseries Association

Job Description

National Training Manager

Responsible to: Director of Quality and Workforce Development

Responsible for: Early Years Adviser Team; Events Team

Location: Head Office, Huddersfield

Salary: Band E £32,000 to £34,847

Hours: Full time (37 hours per week)

National Day Nurseries Association (NDNA) is a national charity and the membership association representing children’s day nurseries across the UK, giving them information, training and support, so they can provide the best possible care to young children. NDNA is the voice of the day nursery sector, an integral part of the lives of nearly one million children and their families. NDNA works with local and national government to develop an environment in which quality early years education and care can flourish.

Main purpose of the job

The post holder will work with the departmental Director to identify and steer development and delivery of training programmes, projects and contracts. The post holder will manage the overarching quality control and delivery of a flexible portfolio of accredited, non accredited and endorsed programmes to support the development of the early years workforce across England, Wales and Scotland.They will oversee contracts delivered by the department and will have budget and staff management responsibilities. The post holder is required to work regularly across other departmental teams to ensure targets are achieved.

Main duties

·  Delivery, development and periodic review of NDNA’s product portfolio.

·  Initiate, manage and achieve KPI’s and annual budgets for all areas of responsibility, working as required with internal teams to ensure customer requirements are met

·  Provide support in setting up of project systems and processes to ensure contractual obligations are met

·  Working with internal teams to develop annual strategies for product development and marketing plans in response to member needs

·  Work with NDNA teams across England, Scotland and Wales to manage the delivery of training and development solutions

·  Support the development of funding applications

·  Manage the overarching quality control and delivery of training programmes including accredited training centre requirements

·  Manage training/business support programme, including:

­  Managing of the Early Years Adviser Team and the Events Team

­  Deploy resources effectively to meet NDNA delivery standards and targets (qualitative and quantitative), giving support and guidance as necessary

­  Manage associates maintaining coverage, scope, professional competency and quality of delivery across England, Scotland and Wales

­  Develop monthly reports

­  Attend contract performance review meetings and finance meetings

·  Work across other teams to review and embed NDNA’s Training Quality Management system to meet awarding body and funders’ requirements

·  Assess impact of training and delivery of services, conduct evaluation and analyse findings, using information to assess ROI

·  Produce management information to inform organisation on activity and performance against KPI’s

·  Work with external partners to develop alternative flexible delivery solutions

·  Maximise opportunities for growth through:

­  Seeking out, securing and maintaining external relationships with delivery partners

­  Identification and initiation of new services

­  Attending external events to maximise opportunities for delivery

·  Maintain up to date professional knowledge in training and development and the early years sector

·  Reporting progress to the Director of Quality and Workforce Development

·  Deputising in the absence of the Director of Quality and Workforce Development

·  Any other duties reasonably requested by line management and commensurate with the post

In carrying out the duties and responsibilities set out within the job description and in the context of developing working relationships with others, the post holder will be expected to demonstrate commitment to and comply with NDNA’s policies and procedures. This principle applies equally to all aspects of the role including any responsibilities relating to the provision and development of services.

Personnel Specification

National Training Manager

Criteria / How identified
Qualifications
Essential
·  Qualification in Adult Education
·  A good standard of English and maths at GCSE grades A – C or equivalent
·  Educated to degree level
Desirable
·  Degree in Early Years, PGCE/CertEd or Training and Development/Learning and Development Level 4
·  Learning D32/D33/D34 or A1/A2/V1 qualified assessor/IV / Application Form/ Task/ Interview
Skills and Abilities
Essential
·  Effective team management and motivation skills
·  Strong organisational skills
·  Effective interpersonal and negotiation skills
·  Project management
·  Programme and project planning skills
·  Ability to develop programmes of learning for early years practitioners and managers
·  Strong verbal and written communication skills
·  Well developed presentation and facilitation skills
·  Effective team player
·  Highly organised and self motivated
·  Ability to work to tight deadline and meet targets
·  Good level of IT and financial management skills
·  Ability to manage and deploy resources effectively
·  Strong analytical skills
Desirable
·  Experience of writing and designing face-to-face training,
e-learning and distance learning training programmes / Application Form/ Task/ Interview
Knowledge
Essential
·  Sound knowledge of training and development
·  Knowledge of early years
·  Knowledge of accredited programmes and required processes
·  Ability to identify training/teaching programmes to meet the needs of a range of learners
·  Knowledge of Early Years and childcare in relation to qualification and policy
·  Sound understanding of the adult learning inspection processes
·  Understanding of Government workforce development strategies for the early years sector
Desirable
·  Government strategy with regard to workforce development of the childcare sector
·  Procurement and funding processes
·  Knowledge of vocational assessment and verification methods and awarding body requirements
·  Current and emerging trends in e-learning and assessment
·  Understanding of statutory and non statutory funding
·  UK qualification bodies (SQA, QCA etc)
·  Qualification frameworks
·  Understanding of the early years inspection process / Application Form/ Task/ Interview
Experience
Essential
·  Management of a training department including managing a training delivery team and monitoring performance against targets
·  Programme planning and delivery
·  Monitoring and managing quality of delivery
·  Experience of training needs analysis and action planning for learning
·  Setting, monitoring and managing budgets and KPI targets
·  Experience of:
­  Working with external funding agencies
­  Working with awarding bodies
­  Working with accredited training providers
­  Organising short courses and conferences
­  Experience of working in the childcare sector at a senior level
Desirable
·  Experienced nursery owner/manager with in house training provision
·  Working with inspection agencies
·  Training staff and consultants to ensure quality of delivery
·  Working in an academic environment
·  Experience of training delivery and verification of accredited and non accredited programmes
·  Experience of deploying e-learning technologies / Application Form/ Task/ Interview
Other Requirements
Essential
·  Creative with the ability to identify wider opportunities
·  Able to demonstrate own commitment to, and application of best practice
·  Able to demonstrate commitment to own personal development
·  Willingness to travel
·  Willingness to stay away from home when required
Desirable
·  Valid driving licence and use of car / Application Form/ Task/ Interview

Competency Specification

National Training Manager

Competency
(The behaviours and attitudes required) / Level Required for Position
Communication
Level 3/4 / ·  Presents information effectively to small and medium sized audiences.
·  Influences others through well-structured argument
·  Adopts different approaches to gain support and commitment of others and build consensus
·  Chairs meetings effectively
·  Adjusts communication style to suit audience and situation
·  Uses constructive criticism in feedback
·  Facilitates clear and effective communication across the organisation
·  Deals with difficult situations immediately, efficiently, effectively and sensitively
·  Uses personal skills, knowledge, and impact to influence others.
Working with others
Level 4 / ·  Puts team and organisational needs ahead of personal aspirations
·  Participates in activity across internal and external teams to achieve organisational objectives
·  Manages relationships to maximise effectiveness.
People development
Level 3/4 / ·  Enables others to succeed by facilitating a range of relevant development opportunities
·  Sees development as an integral and on-going part of the job, encouraging others to do the same
·  Evaluates the success/business benefit of learning opportunities
·  Recognises, plans and acts upon need to develop individual for succession planning.
Leadership
Level 3/4 / ·  Motivates and engages others to achieve their potential and NDNA objectives
·  Inspires individuals to take responsibility
·  Manages the development and performance of staff, effectively dealing with performance issues
·  Leads and plans the work of the team to support NDNA vision, mission, goals and objectives
·  Demonstrates confidence and judgement in leading others
·  Effectively diffuses or handles conflict, resolving situations promptly
·  Makes difficult decisions when necessary and follows through, balancing individual and organisational needs
·  Uses own knowledge and draws on knowledge of others to inform business planning
·  Inspires commitment and loyalty to NDNA
·  Proactively develops the team to meet current and future planning needs.
Improvement and innovation
Level 3/4 / ·  Promotes an improvement culture through encouraging others’ suggestions and being open to feedback
·  Challenges the status quo in order to improve business performance
·  Shares successes, best practice and new ideas to improve business performance
·  Uses internal and external resources and ideas to create innovative solutions
·  Explores options beyond current practice and assumptions.
Customer care
Level 3/4 / ·  Monitors and reviews current and potential customer needs to inform business planning
·  Fosters and develops positive relationships between customer and other stakeholders/partners
·  Appropriately allocates team resource to meet customer needs balanced with business needs
·  Works in partnership with customer to understand wider business needs and ensures this is fed in to develop NDNA services.
·  Identifies and shares new or emerging areas of services
·  Champions the customer’s current and potential needs to drive organisational service delivery
·  Establishes and maintains long term stakeholder relationships.
Commercial awareness
Level 3/4 / ·  Understands the wider financial and commercial objectives of the organisation
·  Leads on business priorities in own area of responsibility, continually reviewing against wider business objectives
·  Recognises external forces which may affect NDNA and acts upon them
·  Balances cost and benefit to optimise NDNA performance
·  Understands the benefits of cross team work and acts on any issues identified
·  Has a broad knowledge of the sector and the customer’s business
·  Identifies business development opportunities in line with short and long term plans
·  Monitors the external environment to identify underlying and emerging trends, shares information across teams and takes or supports appropriate internal actions
·  Understands the complexities and limitations of the organisation
·  Recognises the implications of NDNA strategic position when decision making.
Planning and organising
Level 3 / ·  Organises work to maximise use of skills and resources, setting milestones for self and others
·  Recognises when tasks require the support of other teams and organises this effectively
·  Delegates effectively to achieve team objectives
·  Anticipates problems and pressures and builds in contingencies
·  Deals with multiple activities/projects, switching focus as required
·  Delivers projects on time to agreed standard and budget
·  Contributes to the development of business plans
·  Continually reviews, monitors and plans, balancing short and long term priorities.
A positive approach
Level 4 / ·  Champions initiatives and drives them to realisation
·  Creates an open, supportive environment to facilitate a ‘can do’ approach amongst others
·  Accurately assesses risks and takes them when appropriate
·  Drives organisation forward through commitment, enthusiasm and personal approach

National Training Manager, May 2017