CLUSTERHealth Science Education

CONCENTRATIONHealth Informatics

WEVIS CODEHE0740

National Consortium for Health Science Education Health CareStandards and Accountability Criteria

Sample of reported job titles upon completion of the Health Informatics cluster:

Certified Health Unit Coordinator,Admitting Clerk, Medical Biller/Coder, Electronic Health Record Specialist

Sample of reported job titles upon completion of additional education:Applied Researcher, Compliance Technician, Clinical Account Manager, Clinical Account Technician, Clinical Data Specialist, Community Services Specialists, Data Quality Manager, Epidemiologist, Ethicist, Health Educator

Health Information Mgmt. Administrator, Health Information Mgmt. Technician, Healthcare Access Manager

Healthcare Administrator, Healthcare Finance Informatician, Information Privacy Officer, Managed Care Contract Analyst, Medical Coder, Medical Historian, Medical Illustrator, Medical Information Technologist

Medical Librarian, Medical Transcriptionist, Patient Account Manager, Patient Account Technician, Patient Advocate, Patient Information Coordinator, Project Manager, Public Health Educator, Quality Management Specialist, Quality Data Analyst, Research and Decision Support Specialist, Reimbursement Specialist, Risk Manager, Unit Coordinator, Utilization Manager, Utilization Review Manager

INDUSTRY CREDENTIALS

CPR/AED Healthcare Provider or Professional Rescuer, First Aid, Bloodborne Pathogens Training: Preventing Disease Transmission, Certified Health Unit Coordinator, Medical Codingand Billing, Certification, Electronic Health Record Specialist, Medical Administrative Assistant Certification

REQUIRED COURSES (Required Sequence)

Note: A minimum course completion score of 80% is requiredto progress to next course.

WVEIS CodeCourse

0711Foundations of Health Science

0715Advanced Principles of Health Science

Specialization (Select one of the following):

Medical Office Management

1443Medical Office Management

0789Clinical Specialty I (Medical Office Management Clinical Experience)

Medical Coding and Billing

0728Medical Coding and Billing

0789Clinical Specialty I (Medical Coding and Billing Clinical Experience)

Electronic Health Record Specialist

0777Electronic Health Record Specialist

0789Clinical Specialty I (Electronic Health Record Specialty Clinical Experience)

ELECTIVE COURSES

0716Body Structures and Functions

0721Medical Terminology

0730Health Science Clinical Experience

0739Nutrition and Wellness

1513Computerized Medical Office Software

1060Essentials of Addiction and Prevention

SKILL SETS

Career Preparation Skills

SafetyPractices

Leadership Development

Patient/Client Customer Service

Literacy and Numeracy

Academic Foundation

Communications

Systems

Legal Responsibilities

Ethics

Health Maintenance Practices

Technical Skills

Teamwork

Information Technology Applications

Analysis

Abstracting and Coding

Information Systems and Documentation

Career Preparation, Safety, Leadership Development, Customer Service and Literacy and Numeracy skill sets should be integrated throughout the concentration as remaining skill sets are delivered.

Skill Set / Career Preparation Skills
Knowledge Objectives
HE.1 / Students will demonstrate knowledge of
  • career paths.
  • goal development and achievement.
  • attitudes and work habits that support career retention and advancement.
  • personal qualities and abilities needed to be effective as a healthcare provider.
  • communication in varied contexts.

Performance Objectives
HE.2
HE.3
HE.4
HE.5
HE.6
HE.7
HE.8
HE.9
HE.10 / Students will
  • relate skills and abilities to possible career pathways.
  • explain methods of goal development.
  • discuss methods of time management and task coordination.
  • practice professionalism in punctuality, appropriate dress, task completion, etc.
  • investigate methods of supervision such as giving and receiving feedback and instruction.
  • develop and present a statement of their personal work ethic beliefs.
  • prepare an application, cover letter, resume and thank you letter.
  • create a personal portfolio for use when applying for employment.
  • practice simulated job interviews.

Skill Set / Safety Practices
Knowledge Objectives
HE.11 / Students will demonstrate knowledge of
  • infection control.
  • controlling the growth and spread of microorganisms.

Performance Objectives
HE.12
HE.13
HE.14 / Students will
  • explain principles of infection control.
  • perform hand washing according to Centers for Disease Control regulations.
  • don and remove non-sterile gloves.

Skill Set / Leadership Development
Knowledge Objectives
HE.15 / Students will demonstrate knowledge of
  • public speaking.
  • parliamentary law.
  • leadership concepts.
  • characteristics of effective teams and organizations.

Performance Objectives
HE.16
HE.17
HE.18
HE.19
HE.20 / Students will
  • develop and deliver speeches.
  • participate in meetings using parliamentary procedure.
  • attend leadership conferences and training (local, state and/or national).
  • volunteer in community service opportunities.
  • participate in career development events.

Skill Set / Patient/Client Customer Service
Knowledge Objectives
HE.21 / Students will demonstrate knowledge of
  • customer service.
  • patient/client satisfaction.
  • patient/client needs assessment.
  • quality for services.

Performance Objectives
HE.22
HE.23
HE.24
HE.25
HE.26
HE.27
HE.28
HE.29
HE.30
HE.31
HE.32
HE.33 / Students will
  • demonstrate respectful and empathetic treatment of all patients/clients.
  • hearand work to resolve complaints from patients/clients or the public.
  • check completed work for spelling, punctuation and format.
  • greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • answer inquiries pertaining to patient care policies and services and work to resolve patient/client complaints.
  • measure and assess patient/client and employee satisfaction.
  • confer with patients/clients by telephone or in person to provide information about health care or services, take orders from superiors, obtain details of complaints and forward to instructor/supervisor.
  • keep records of patient/client interactions, recording details of inquiries, complaints or comments, as well as actions taken per health care institution guidelines.
  • check to ensure that appropriate changes were made to work toward resolvingpatient/client problems.
  • describe points of patient safety and respond to questions.
  • investigateand work to resolve complaints regarding food quality, service or patient care within your scope of practice.
  • identify the characteristics of each health care industry’s target market.

Skill Set / Literacy and Numeracy
Knowledge objectives
HE.34 / Students will demonstrate knowledge of
  • literacy and numeracy skills required to solve complex
  • real-world problems associated with their career/technical content area
  • improve their thinking and reasoning skills.

Performance Objectives
HE.35
HE.36
HE.37
HE.38 / Students will
  • utilize a variety of technical sources (e.g., Internet, manuals, journals, directions, reports, etc.) to complete career/technical assignments and projects
  • demonstrate writing skills required to complete career/technical assignments and projects
  • demonstrate accuracy in calculating and measuring graphical work required to complete career/technical assignments and projects
  • analyze tables, charts, graphs and multiple data sources to complete career/technical assignments and projects

Foundations of Health Science WVEIS 0711

*Foundations of Health Science (0711) is a prerequisite for Advanced Principles of Health Science (0715).

These two courses provide the introductory core for all Health Science Concentrations.

*Admission to Advanced Principles of Health Science (0715) requires a minimum course completion score of 80% in Foundations of Health Science (0711).

Skill Set / Academic Foundation
Knowledge Objectives
0711.1 / Students will demonstrate knowledge of
  • human growth and development.
  • nutrition.

Performance Objectives
0711.2
0711.3
0711.4
0711.5
0711.6
0711.7
0711.8 / Students will
  • explain the four main areas of growth and development in each of the
seven life stages.
  • examine Maslow’s Hierarchy of Needs theory.
  • discuss key issues surrounding end-of-life care.
  • create scenarios to analyze the five stages of grief.
  • identify the six essential nutrients.
  • examine the basic food groups.
  • compare therapeutic diets.

Skill Set / Communications
Knowledge Objectives
0711.9 / Students will demonstrate knowledge of
  • medical terminology.
  • concepts of effective communication skills.
  • written communication skills.

Performance Objectives
0711.10
0711.11
0711.12
0711.13
0711.14
0711.15 / Students will
  • use roots, prefixes and suffixes to communicate information.
  • interpret verbal and nonverbal communication.
  • recognize barriers to communication.
  • recognize the elements of communication using a sender-receiver model.
  • apply speaking and active listening skills.
  • recognize elements of written and electronic communication (spelling, grammar and formatting).

Skill Set / Systems
Knowledge Objectives
0711.16 / Students will demonstrate knowledge of
  • health care delivery systems.

Performance Objectives
0711.17
0711.18 / Students will
  • discuss the health care delivery system (public, private, government and non-profit).
  • describe the responsibilities of consumers within the health care system.

Skill Set / Teamwork
Knowledge Objectives
0711.19 / Students will demonstrate knowledge of
  • health care teams.
  • team member participation.

Performance Objectives
0711.20
0711.21
0711.22 / Students will
  • recognize characteristics of effective teams.
  • recognize methods for building positive team relationships.
  • analyze attributes and attitudes of an effective leader.

Skill Set / Health Maintenance Practices
Knowledge Objectives
0711.23 / Students will demonstrate knowledge of
  • healthy behaviors.

Performance Objectives
0711.24
0711.25
0711.26 / Students will
  • apply behaviors that promote health and wellness.
  • describe strategies for the prevention of diseases including health screenings and examinations.
  • discuss complementary (alternative) health practices as they relate to wellness and disease prevention.

Skill Set / Technical Skills
Knowledge Objectives
0711.27 / Students will demonstrate knowledge of
  • medical emergency response procedures.

Performance Objectives
0711.28
0711.29 / Students will
  • apply skills to obtain training and/or certification in Health Care Provider or Professional Rescuer CPR, AED and FBAO.
  • apply skills to obtain training and/or certification in First Aid.

Skill Set / Information Technology Applications
Knowledge Objectives
0711.30 / Students will demonstrate knowledge of
  • information technology.

Performance Objectives
0711.31 / Students will
  • communicate using technology to access and distribute data and other information.

Advanced Principles of Health Science WVEIS 0715

*Foundations of Health Science (0711) is a prerequisite for Advanced Principles of Health Science (0715).

These two courses provide the introductory core for all Health Science Concentrations.

*Admission to Advanced Principles of Health Science (0715) requires a minimum course completion score of 80% in Foundations of Health Science (0711).

Skill Set / Academic Foundation
Knowledge Objectives
0715.1 / Students will demonstrate knowledge of
  • human structure and function.
  • diseases and disorders.
  • medical mathematics.

Performance Objectives
0715.2
0715.3
0715.4
0715.5
0715.6
0715.7
0715.8
0715.9
0715.10 / Students will
  • classify the basic structural and functional organization of the human body (tissue, organ and system).
  • recognize body planes, directional terms, quadrants, and cavities.
  • analyze the basic structure and function of the human body.
  • describe common diseases and disorders of each body system (prevention, pathology, diagnosis, and treatment).
  • recognize emerging diseases and disorders.
  • investigate biomedical therapies as they relate to the prevention, pathology
and treatment of disease.
  • apply mathematical computations related to healthcare procedures (metric and household, conversions and measurements).
  • analyze diagrams, charts, graphs and tables to interpret healthcare results.
  • record time using the 24-hour clock.

Skill Set / Communications
Knowledge Objectives
0715.11 / Students will demonstrate knowledge of
  • concepts of effective communication.
  • medical terminology.

Performance Objectives
0715.12
0715.13
0715.14 / Students will
  • report subjective and objective information.
  • use roots, prefixes and suffixes to communicate information.
  • use medical abbreviations to communicate information.

Skill Set / Systems
Knowledge Objectives
0715.15 / Students will demonstrate knowledge of
  • health care delivery systems.

Performance Objectives
0715.16
0715.17
0715.18 / Students will
  • explain factors influencing the health care delivery system.
  • explain the impact of emerging issues such as technology, epidemiology, bioethics and socioeconomics on healthcare delivery systems.
  • discuss common methods of payment for healthcare.

Skill Set / Legal Responsibilities
Knowledge Objectives
0715.19 / Students will demonstrate knowledge of
  • legal implications.
  • legal practices.

Performance Objectives
0715.20
0715.21
0715.22
0715.23
0715.24
0715.25
0715.26 / Students will
  • analyze legal responsibilities.
  • apply procedures for accurate documentation and record keeping.
  • apply for Health Insurance Portability and Accountability Act (HIPAA).
  • describe advance directives.
  • summarize the Patient’s Bill of Rights.
  • discuss informed consent.
  • explain laws governing harassment, labor and scope of practice.

Skill Set / Ethics
Knowledge Objectives
0715.27 / Students will demonstrate knowledge of
  • ethical boundaries.
  • ethical practice.
  • cultural, social and ethnic diversity.

Performance Objectives
0715.28
0715.29
0715.30
0715.31
0715.32 / Students will
  • differentiate between ethical and legal issues impacting healthcare.
  • recognize ethical issues and their implications related to healthcare.
  • apply procedures for reporting activities and behaviors that affect the health, safety and welfare of others.
  • understand religious and cultural values as they impact healthcare.
  • demonstrate respectful and empathetic treatment of ALL patients/clients (customer service).

Skill Set / Safety Practices
Knowledge Objectives
0715.33 / Students will demonstrate knowledge of
  • infection control.
  • personal safety.
  • environmental safety.
  • common safety hazards.
  • emergency procedures and protocols.

Performance Objectives
0715.34
0715.35
0715.36
0715.37
0715.38
0715.39
0715.40
0715.41
0715.42
0715.43 / Students will
  • explain principles of infection control.
  • describe methods of controlling the spread and growth of microorganisms.
  • apply personal safety procedures based on Occupational Safety and Health Administration (OSHA) and Centers for Disease Control (CDC) regulations.
  • apply skills to obtain training and/or certification in Bloodborne Pathogens – Preventing Disease Transmission (American Red Cross).
  • demonstrate principles of body mechanics.
  • demonstrate safety techniques in the laboratory setting.
  • comply with safety signs, symbols and labels.
  • recognize types of hazardous materials.
  • explain fire safety in a healthcare setting.
  • apply principles of basic emergency response in natural disasters and other emergencies.

Skill Set / Teamwork
Knowledge Objectives
0715.44 / Students will demonstrate knowledge of
  • health care teams.
  • team member participation.

Performance Objectives
0715.45
0715.46 / Students will
  • understand roles and responsibilities of team members.
  • apply effective techniques for managing team conflict.

Skill Set / Technical Skills
Knowledge Objectives
0715.47 / Students will demonstrate knowledge of
  • vital signs.

Performance Objectives
0715.48 / Students will
  • apply procedures for measuring and recording vital signs including
normal ranges.
Skill Set / Information Technology Applications
Knowledge Objectives
0715.49 / Students will demonstrate knowledge of
  • information technology.

Performance Objectives
0715.50
0715.51
0715.52
0715.53 / Students will
  • utilize current computer hardware and software.
  • identify records, files and technology applications common to healthcare.
  • enter data into computer files using reference tools to ensure accuracy.
  • maintain security and confidentiality of electronic patient information adhering to workplace policies.

Medical Office Management WEVIS 1443

*Foundations of Health Science (0711) is a prerequisite for Advanced Principles of Health Science (0715).

These two courses provide the introductory core for all Health Science Concentrations.

*Admission to Medical Office Management (WVEIS 1443) requires a minimum course completion score of 80% in Foundations of Health Science (0711) and Advanced Principles of Health Science (0715).

Skill Set / Administrative Medical Assistant Career Responsibilities
Knowledge Objectives
1443.1 / Students will demonstrate knowledge of
  • professional and career responsibilities of the medical assistant.

Performance Objectives
1443.2
1443.3
1443.4
1443.5 / Students will
  • research employment opportunities for administrative medical assistants.
  • identify advantages of a professional affiliation and investigate certification options for medical office personnel.
  • demonstrate interpersonal skills needed by the administrative assistant.
  • explain the purpose and types of continuing education.

Skill Set / Legal and Ethical Medical Procedures
Knowledge Objectives
1443.6 / Students will demonstrate knowledge of
  • medical ethics and legal responsibilities.

Performance Objectives
1443.7
1443.8
1443.9
1443.10 / Students will
  • develop proper procedures for selecting, preparing and releasing patient information.
  • identify criteria for preventing malpractice litigations as they apply to employees.
  • investigate the main goals of HIPAA.
  • identify the necessity for a Code of Ethics.

Skill Set / Administrative Tasks
Knowledge Objectives
1443.11 / Students will demonstrate knowledge of
  • administrative responsibilities.

Performance Objectives
1443.12
1443.13
1443.14
1443.15
1443.16
1443.17
1443.18 / Students will
  • demonstrate telephone etiquette when screening incoming calls and placing outgoing calls.
  • apply guidelines when scheduling appointments and proper recording of cancellations and no shows.
  • demonstrate the correct use of alphabetic, numeric and color coding for medical records filing.
  • prepare documents from rough draft copy using proper formatting and editing procedures using correct medical terminology.
  • prepare documents from dictation using proper formatting and editing procedures using correct medical terminology.
  • compose written communications for a variety of situations.
  • process incoming and outgoing mail, including electronic mail.

Skill Set / Healthcare Insurance Claims Processing
Knowledge Objectives
1443.19 / Students will demonstrate knowledge of
  • health insurance claims.

Performance Objectives
1443.20
1443.21
1443.22
1443.23 / Students will
  • describe the various types of insurance coverage and insurance plans.
  • analyze coding as related to procedures and diagnosis.
  • complete current insurance claims forms for various insurance carriers.
  • explain the follow-up process for insurance claims.

Skill Set / Meeting and Travel Preparation
Knowledge Objectives
1443.24 / Students will demonstrate knowledge of
  • meetings and travel preparation.

Performance Objectives
1443.25
1443.26
1443.27
1443.28
1443.29 / Students will
  • follow guidelines to arrange meetings.
  • prepare an agenda.
  • record and prepare minutes of a meeting.
  • follow guidelines for making travel arrangements.
  • develop an itinerary.

Skill Set / Office Management
Knowledge Objectives
1443.30 / Students will demonstrate knowledge of
  • office management skills.

Performance Objectives
1443.31
1443.32
1443.33
1443.34
1443.35
1443.36 / Students will
  • develop an office procedures manual.
  • apply the principles of ergonomics to the medical office work area.
  • maintain an inventory of office forms, supplies and equipment.
  • demonstrate the benefits of teamwork approach.
  • determine effective methods of resolving conflicts.
  • analyze various methods of increasing productivity and time management.

Skill Set / Financial Management
Knowledge Objectives
1443.37 / Students will demonstrate knowledge of
  • financial management skills.

Performance Objectives
1443.38
1443.39
1443.40
1443.41
1443.42
1443.43
1443.44
1443.45 / Students will
  • obtain necessary information from the patient for billing and insurance purposes.
  • compute charges and record appropriate entries for services rendered and charges from the superbill/charge slip.
  • prepare daily journals.
  • maintain monthly summary records.
  • receive payment for services rendered and issue receipts.
  • reconcile a bank statement.
  • prepare statements/bills on appropriate forms.
  • prepare payroll records.

Medical Coding and Billing WEVIS 0728

*Foundations of Health Science (0711) is a prerequisite for Advanced Principles of Health Science (0715).

These two courses provide the introductory core for all Health Science Concentrations.

*Admission to Medical Coding and Billing (WVEIS 0728) requires a minimum course completion score of 80% in Foundations of Health Science (0711) and Advanced Principles of Health Science (0715).

Skill Set / CPT (Current Procedural Terminology)
Knowledge Objectives
0728.1 / Students will demonstrate knowledge of
  • procedural coding.

Performance Objectives
0728.2
0728.3
0728.4
0728.5
0728.6
0728.7
0728.8
0728.9
0728.10
0728.11 / Students will
  • recognize key terms.
  • discuss the importance of proofreading all code numbers reported on a claim.
  • explain the format of CTP.
  • compare ICD9-CM to CPT.
  • explain why modifiers were developed for CPT.
  • determine the level of evaluation and management service.
  • differentiate between a new and established patient.
  • demonstrate requirements for assigning emergency department and critical care codes.
  • discuss qualifications for a preventive medical visit.
  • define global surgical period as used in CPT and as applied by the insurance industry.

Skill Set / ICD-9 Coding (International Classification of Diseases)
Knowledge Objectives
0728.12 / Students will demonstrate knowledge of
  • coding of diseases and diagnoses.

Performance Objectives
0728.13
0728.14
0728.15
0728.16
0728.17
0728.18 / Students will
  • recognize key terms.
  • explain the difference between first-listed diagnosis and principal diagnosis.
  • identify the purpose of reporting diagnosis codes on insurance claims.
  • use CMS guidelines in coding diagnoses.
  • discriminate ICD-9-CM’s special terms, marks, abbreviations and symbols.
  • code all diagnoses according to ICD-9-CM.

Skill Set / Practice Management Software
Knowledge Objectives
0728.19 / Students will demonstrate knowledge of
  • practice management software.

Performance Objectives
0728.20
0728.21
0728.22
0728.23
0728.24
0728.25
0728.26
0728.27
0728.28
0728.29
0728.30
0728.31
0728.32
0728.33
0728.34
0728.35
0728.36
0728.37
0728.38
0728.39
0728.40
0728.41
0728.42
0728.43
0728.44
0728.45
0728.46
0728.47 / Students will
  • determine the flow of information in a medical office.
  • articulate the importance of the appointment schedule.
  • differentiate three methods for collecting insurance payments.
  • examine types of health insurance coverage.
  • research he role of computers in today’s medical office including that of communicating medical information.
  • demonstrate the inputting and processing of data
  • print reports from support files.
  • implement back-up for daily data files.
  • navigate through practice management software.
  • demonstrate entering patient account information.
  • demonstrate entering data into supplemental screens.
  • relate the importance of entering data correctly.
  • examine the use of help windows.
  • demonstrate the retrieval of patient accounts.
  • demonstrate running the daily report.
  • modify or correct an account.
  • demonstrate the scheduling and cancellation of individual and multiple appointments.
  • demonstrate printing a list of daily appointments.
  • examine the importance of insurance billing.
  • prepare an insurance billing worksheet.
  • demonstrate printing claim forms for insurance companies.
  • post payments from patients and insurance carriers.
  • demonstrate posting adjustments.
  • examine the available reports function.
  • prepare printed statements.
  • demonstrate posting unique payments.
  • characterize the account aging process.
  • display and print patient data.

Electronic Health Record Specialist0777