National Centre for Circus Arts

Marketing & SalesAssistant

(1 year fixed term contract with the possibility of extension)

Responsible to:Head of Marketing and Communications

Salary:£21,000per annum

Hours of work:35 hours per week including some evenings and weekends.

Holiday Entitlement:30 days holiday per annum pro rata, inclusive of eight Statutory Bank Holidays. Risingone day per annum for each year of serviceto a maximum of 35 days

Working within the Marketing and Customer Services teams, the role will focus on communications, customer service delivery and administrative support for our professional artist programmes and recreational classes. You will use a range of digital media and administration resources including Windows Office, web content management systems, social media platforms and ticketing, scheduling & database software (currently Spektrix and Celcat).

You will also work on seasonal campaigns including student recruitment, performances, revenue and fundraising streams, as well as outreach, youthand recreational programmes. A number of evening and weekend shifts will be required.

The National Centre for Circus Arts delivers a creatively led and progressive communications strategy that supports the organisation’s vision to grow a culture of circus across the country. It is a unique and diverse environment. The successful applicant will be required to develop knowledge of the National Centre’s structure and activities, as well as the aims of a sector leading organisation for UK circus arts.

The position would be ideal for someone with administrative skills who would like the opportunity to gain experience in arts marketing and communications.

The role

  • Database administration and reports
  • Media administration and updates (including social media, website)
  • Administration of image resources and archives
  • Administration of internal communications including weekly briefings and recording of inter-departmental meetings
  • Newsletters and marketing mailouts
  • Taking bookings on the phone and in person
  • Assisting people making bookings online
  • Providing information about the organisation
  • Customer database management
  • Communications for class and course rebookings
  • Budget administration
  • Event coordination (including press and guest events)
  • Undertake any other duties as may reasonably be requested

Person Specification

Essential:

  • A good level of IT / digital competency – including social media, Microsoft Office and database software.
  • Confident written and verbal communications skillsacross all mediums.
  • A commitment to providing excellent customer service.
  • The ability and the confidence to communicate clearly, accurately and effectively – on the telephone, in person, in email and through social media.
  • Excellent inter-personal skills, and the ability to be tactful, diplomatic, approachable, helpful and understanding.
  • The ability to work on own initiative, organising work and time effectively and to be able to assess priorities.
  • Able to work as part of a team

Desirable:

  • A basic working knowledge of CMS software
  • Experience of using social / digital media in a working environment
  • An interest and knowledge in the arts / and or educations industries