Triangle of Care is a set of standards that ensure family, friends and carers are included and supported by Health and social care services.

Kent and Medway NHS and Social Care Partnership Trust (KMPT) has joined the Triangle of Care membership scheme and are working to improve our services and commitment to carers. To do this we want to knowwhat we are doing well, and where we need to improve, in our working with and supporting carers.

Ward / team ______

Standard 1 – Carers and their essential role are identified at first contact or as soon as possible afterwards.
1. Were your views and knowledge sought throughout the assessment and treatment process? / Yes, completely □
Yes, somewhat □
No □
2. Were you regularly updated and involved in care plans and treatment? / Yes, completely □
Yes, somewhat □
No □
3. Were treatments and strategies for medication managements explained to you? / Yes, completely □
Yes, somewhat □
No □
Standard 2 – Staff are “carer aware” and trained in carer engagement strategies
4. Did staff approach you in a respectful and kind way and show concerns for your needs? / Yes, completely □
Yes, somewhat □
No □
Standard 3 – Policy and practice protocols re confidentiality and sharing information are in place
5. Did staff explain confidentiality (what information could/couldn’t be shared) to you? / Yes, completely □
Yes, somewhat □
No □
6. Were you offered support and general information when your relative (service user) wished no disclosure? / Yes □
Nos □
Standard 4 – Defined post(s) responsible for carers are in place
7. Do you know who the carer lead/champion is on the ward/team? / Yes □
Nos □
Standard 5 – A carer introduction to the service and staff is available, with a relevant range of information across the acute care pathway
8. Were you offered an early formal appointment to hear your story, history and address your concerns? / Yes □
Nos □
9. From the outset, were you given information about the service and key people providing care (i.e. psychiatrist, named nurse and care coordinator’s name)? / Yes, completely □
Yes, somewhat □
No □
10. Did staff from the ward or team offer you the opportunity to have a conversation? Did you feel this was sufficient? / Yes, completely □
Yes, somewhat □
No □
11. Were you involved in the discharge planning (either from the ward or in the community from secondary services) process? / Yes □
Nos □
Standard 6 – A range of carer support is available
12. Have you been told about carers’ service? / Yes □
Nos □
13. Have you been offered a carer’s needs assessment and have your needs as a carer been regularly re-assessed? / Yes □
Nos □
14. Have you been told about other services available for families and carers including those for young people? / Yes, completely □
Yes, somewhat □
No □
Additional comments:

Thank you for taking the time to complete this questionnaire. We value your feedback and will use it in the ongoing evaluation of our services.

Please return to:FREEPOST RTCS-SBAL-KBUK

KMPT Patient Experience (Carer 2017)

St Martins Hospital

Littlebourne Road

Canterbury

KENT

CT1 1TD

Carers Trust is a registered charity in England and Wales (1145181) and in Scotland (SC042870). Registered as a company limited by guarantee in England and Wales No. 7697170. Registered office: 32-36 Loman Street, London SE1 0EH.

With thanks to Somerset Partnership NHS Foundation Trust for original source material.