Museum Technical Assistant
£23,000 - £27,000 + Excellent Benefits + Overtime
Covent Garden
12 month FTC with possibility leading to Permanent

Overview:
Based in the heart of Covent Garden, London Transport Museum uses the story of transport to encourage, enrich, and inspire all Londoners and those who love this city to get the most out of London. We are the world's leading museum of urban transport and a place for everyone to come to understand and enjoy the story of London's journey.
Role Scope
Working as a proactive member of the multi-skilled Museum Operations Team, the Museum Technical Assistant is responsible for delivering the smooth and efficient running of all Museum displays, audio visual, presentation, lecture, buildings and ICT systems, equipment and facilities services; both public facing and internal.
On a seven dayrota basis, the Museum Technical Assistant is responsible for providing high standards of service, first line building facilities repair, display and presentation maintenance and development, and effective levels of safety for all of the Museum’s undertakings.
They develop and install displays, prepare exhibits, carry out routine checks to monitor the condition of the displays, ensuring daily that all equipment, building facilities are fully operational, clean, well maintained and presented taking appropriate action to remedy faults as required.
Key Accountabilities

·  On a daily basis switch on all working displays and ensure that any faults are promptly repaired and/or reported. Check and prepare AV equipment and set up for lectures and presentations as required.

·  To ensure that building systems are working correctly and to carry out servicing and minor repairs to hardware and fabric within your certificated abilities or to call on specialist contractors as required.

·  To act as projectionist/technician for both private hire and Museum lectures, events and presentations held at Covent Garden or the Museum Depot at Acton.

·  To provide first line ICT support to public facing services (computers, servers) in the absence of and under the instructions of the ICT manager and Network Administrator.

Key interfaces

·  Assistant Director: Operations

·  Head of Customer Services

·  Head of Operations and Resourcing

·  Head of Design, Presentation and Environment

·  Operations Support Manager

·  All museum employees, volunteers and other staff resources

·  Contractors

The below skills knowledge and experience is essential in order to carry out this role unless otherwise stated.

Knowledge

·  A professional qualification or equivalent experience

·  Understanding of the principles of visitor excellence and customer service

·  Technical knowledge of the multi-service disciplines in Facilities including Mechanical, Electrical and Fabric; Health and Safety legislation.

·  A good understanding of technical, maintenance, sound and production in the performance or Museums industry.

Skills

·  Strong organisational skills, ability to work under pressure, manage multiple responsibilities and deadlines, ability to prioritise complex and demanding work streams

·  Clean driving license (held for a minimum of one year) and confident driver of a range of non-HGV vehicles up to 3.5 Ton van.

·  Ability to set up multimedia equipment, including fault finding

·  Practical electrical and/or mechanical and IT experience are central to this post.

·  Competent mechanical skills with basic hand and electrical tool skills

·  Creative and flexible with an innovative, customer focussed approach.

Experience

·  A Facilities professional with relevant facilities experience.

·  Experience of working in a team,

·  Experience of fault finding and fault rectification, a proven record of managing live presentations in a public environment, of maintenance of electrical appliances and of maintaining mechanical system

·  Would have of ideally worked in a leisure or heritage facility which was subject to a regulatory licensing regime and has a significant number of users

Closing date for applications:Sunday 23rd July 2017 at 23:59

We reserve the right to close the application window early if we receive a high volume of suitable applications.


Additional Information
Please note that you must apply by using your CV and a covering letter. Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role.
If you are shortlisted you will be invited to take part in a face-to-face interview and other assessments.
We will endeavour to give candidates as much notice as possible however some interviews/assessments will be organised at short notice and will require a degree of flexibility.

What you’ll get
TfL offers the following benefits package;

·  Free Travel in London – a free oyster card for you and also for a nominee of your choice

·  75% reimbursement of National Rail (annual) season ticket purchases, with the option to buy this using an interest free loan from TfL

·  Discounted Eurostar travel – from £49 return per person

·  Annual Pay Review – (Pay for Performance review every April)

·  Private Healthcare

·  30 days annual leave plus Bank Holidays

·  Final Salary Pension Scheme

·  Flexible Working Policy

·  Pay for Performance

·  Excellent work-life balance

·  Extensive growth and development plans – Secondment Opportunities into different business areas / roles

·  A number of discounts available at shops, restaurants, bars, cinemas, retail and home-ware shops

·  Cycle to Work Scheme

Health & Safety Statement
All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
All employees must understand and be committed to Transport for London’s Health and Safety Policy statement and the Company’s safety priorities and be aware of their contribution to such priorities.
All employees must also be aware of and comply with the current health and safety legislation and other Company requirements that are relevant to their job.
Equality Statement
Transport for London values the diversity which exists in our city, and our aspiration is to reflect this diversity in our workforce. All employees must be aware of and committed to the Equality Policy Statement of Transport for London.
All employees must also be aware of and comply with other Company requirements associated with Equality and Diversity issues relevant to their job.
Crime & Disorder Statement
It is a statutory requirement for all departments in TfL to follow Section 17 of the Crime and Disorder Act 1998.
Section 17 requires authorities to consider the likely affect on crime and disorder and community safety in all that they do, and take action to prevent crime and disorder, substance misuse, anti-social behaviour and behaviour that adversely affects the environment.
TfL has voluntarily been committed to following Section 17 since 2006, but we must all make sure that it is considered in decision making, policies and procedures in the same way that equality and health and safety are.