JOB DESCRIPTION
JOB TITLE: / Community Safety OfficerDEPARTMENT: / Housing & Communities – Partnership & Projects
POST NO: / MHA209
RESPONSIBLE TO: / Senior Community Safety Officer
RESPONSIBLE FOR: / N/A
GRADE: / Band 3.3 £24,141.90 per annum pro rata
(new employees will be appointed onto 95% or 100% of this depending on experience until successful completion of probation)
plus essential user car allowance
HOURS: / 14.8 hours per week (Every Monday and Tuesday)
BASED AT: / Mamhilad, Pontypool
MAIN PURPOSE:
· To support and report to the Senior Community Safety Officer and deputise in his\her absence.
· To assist in the provision of an efficient and effective customer focused community safety service aimed at preventing and tackling anti-social behaviour in partnership with other agencies and stakeholders.
· Ensure that resident engagement and participation is at the heart of all activities.
ACCOUNTABILITIES:
· To take referrals regarding more serious anti-social behaviour cases log them onto the ASB IT system. Monitor progress and close cases when appropriate.
· To effectively tackle anti-social behaviour, neighbour nuisance and harassment using a broad range of interventions and innovative approaches.
· To provide a high quality, responsive and customer focused service to the local community and partner agencies, consistent with achieving continuous improvement in tenant and resident satisfaction.
· To work closely with partner agencies and neighbourhood management officers to deliver appropriate and co-ordinated responses to anti-social behaviour, and to assist in developing information sharing protocols and joint working procedures whenever practical.
· To attend relevant multi-agency groups regarding anti-social behaviour and domestic abuse e.g. Landlord Meetings, multi agency risk assessment conferences, Protection of Vulnerable Adult meetings and problem solving groups.
· To undertake complex casework including the taking of witness statements as required.
· To prepare and present cases at court as required by the Senior Anti-Social Behaviour Officer.
· To appear in court as a witness on behalf of the Association or as a witness to individual incidents of anti-social behaviour witnessed by yourself.
· To promptly bring to the Senior Community Safety Officers attention serious cases requiring immediate action.
· To assist in identifying areas of preventive work and possible triggers for anti-social behaviour.
· To work with internal and external partners to assist in delivering schemes to tackle or prevent anti-social behaviour and increase the sustainability of individual tenancies and communities.
· To assist in the identification and promotion of new initiatives to combat anti-social behaviour.
· To make referrals to other agencies who may have input into anti-social behaviour cases e.g. mediation, women’s aid, support agencies, etc.
· To assist neighbourhood management staff in identifying tenants who need support in sustaining their tenancies.
· To assist in reviewing the effectiveness of the Association’s anti-social behaviour policy and procedures.
· Actively promote resident participation and involvement in community safety.
GENERIC ACCOUNTABILITIES:
· To contribute to service development reviews and support Continuous Improvement and performance management activity in relation to areas of work.
· To work within budget guidelines, ensuring expenditure is properly authorised in line with Financial Regulations and Standing Orders.
· To actively support the delivery of the organisation’s Engagement & Empowerment strategy and work to ensure that tenants’ and other customers’ views are taken into account when making decisions that affect them.
· All staff are required to undertake Tenant Insight responsibilities as set out in MHA’s Tenant Insight Procedure and report any concerns they have regarding a tenant to the appropriate Neighbourhood Officer.
· To maintain safe working practices for self and others, in accordance with the Association’s policy statement on Health and Safety at Work.
· To actively support the principles and practice of equality of opportunity as lead down in the Association’s Equal Opportunities Policy.
GENERAL:
The purpose of this job description is to indicate the general level of responsibilities of the post. The duties may vary from time to time without changing their character or level of responsibility.
Closing date: Tuesday 23 December 2014
For an informal discussion about this post please contact Margaret Langley on 01495 767175
TRAINING REQUIREMENTS
Core Training / Role Specific Training· Induction
· Customer Care
· Manual Handling
· Equality & Diversity
· Health & Safety (IOSH Working Safely)
· Tenant Participation
· Reporting Complaints & Compliments
· Corporate Branding
· Personal Safety/Lone Worker / · Capita Housing Management System
· Domestic Abuse
· Child Protection
· POVA
· ASB Tools and Powers
PERSON SPECIFICATION
DEPARTMENT: / Housing & Communities – Partnership & Projects
REQUIREMENTS /
WEIGHTING
HIGH / MEDIUM / LOW / HOW TESTED1. EDUCATION/QUALIFICATION
KNOWLEDGE
A good standard of education and able to demonstrate literacy and numeracy skills / High / Application form/
Interview
Understanding of the role of Housing Associations in tackling anti-social behaviour / High / Interview
Able to use Microsoft Office packages including Word and Excel / High / Application form
2. EXPERIENCE
Experience in providing a responsive and sensitive front line customer service / High / Application form/
Interview
Experience of dealing with difficult customers / High / Application form/
Interview
Experience of dealing with conflict / High / Application form/
Interview
Experience of working in partnerships / High / Application form/
Interview
3. COMMUNICATION /
INTERPERSONAL SKILLS
Excellent communication skills at all levels and ability to tailor approach to the audience / High / InterviewFollow verbal and written instructions and keep clear, accurate records. / High / Application form/
Interview
Ability to discuss difficult and delicate issues with sensitivity / High / Interview
4. PHYSICAL ATTRIBUTES, APTITUDE AND SKILLS
Must be enthusiastic, flexible, and adaptable to change / High / Interview
Must be able to organise own time and workload / High / Application form/
Interview
Demonstrate a highly customer focused approach / High / Interview
Act decisively with sound judgement and take responsibility / High / Application form/
Interview
Ability for constructive working relationships with colleagues and other agencies. / High / Application form/
Interview
Hold current driving license and have access to a vehicle / High / Application form
5. EQUAL OPPORTUNITIES
Able to demonstrate a commitment to equal opportunities principles and practice / High / Interview
6. SPECIAL CIRCUMSTANCES
Appointment to this post will be subject to an Enhanced Disclosure Check with the Criminal Records Bureau. See our website for more information on criminal records.
Generic Competency Behaviours
Customer Focus / Putting the customer (internal and external) at the forefront of everything we do.
Planning, Organising and Achieving / Making the best use of resources; time, people and finances. Achieving goals and maintaining and improving standards through an ability to think ahead, plan, prioritise and schedule activities and monitor and manage outcomes effectively.
Team Working / The ability to work within and make a contribution to a team, accepting responsibility for one’s actions and the consequences of those actions. Seeking to support other members of the team to reach the team goals.
Communication and Influence / The ability to communicate clearly and effectively with others taking into account their needs and expectation and the ability to persuade, influence and convince others.
Change Orientation / The ability to initiate and support change as required. Continually striving to improve work processes in line with own role and business needs.
Respect and Diversity / The ability to recognise the fact that issues of diversity impact on ways in which staff and managers interact and should dictate how services are delivered. The ability to recognise differences between people and take them into account in day to day work practice.
Management Competency Behaviours
Leading and Developing Others / The ability to lead a team or number of teams in ways which build morale, generate ownership, and harness energies and talents towards achieving a common goal. Initiating and managing change in an uncertain and challenging environment to achieve agreed objective.
Strategic Vision and Commercial Awareness / The ability to demonstrate an understanding of the broader local and national business issues and ability to interpret the impact of economic conditions on services and the organisation’s business plan. Able to maintain a broad overview of organisation challenges, driving it towards long-term goals while realising short-term strategies.
Strategic Analysis and Decision-Making / Ability to assess the extent and scope of a given problem or issue and decide what action to take.
MHA VALUES:
Open…
We will act honestly and with integrity and our decisions will be made inclusively and transparently
Fair…
We are committed to delivering services with an even-hand and ensuring equality of opportunity for everyone
Flexible
We will be innovative and proactive and view change as opportunity
Achieving…
We will seek and reach ambitious goals and targets
Criminal Records Disclosure Checks
The position for which you are applying is exempt under the Rehabilitation of Offenders Act 1974, and therefore we require you to disclosure all convictions including those classed as ‘spent’. A Disclosure is only requested after a thorough risk assessment has indicated that one is both proportionate and relevant to the position concerned.
Where a Disclosure is a requirement of the post, we encourage all applicants called for interview to provide details of their criminal record at an early stage in the process. Failure to reveal relevant information could lead to withdrawal of an offer of employment.
At interview, or in a separate meeting, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the post.
We undertake to discuss any matter revealed in a Disclosure with the person seeking the position before withdrawing a conditional offer of employment.
MHA complies with the DBS (Disclosure & Barring Service) Code of Practice and undertakes to treat all applicants fairly. It undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed.
Please contact the HR Department if you require a copy of the DBS Code of Practice. Alternatively you can view the document on the website https://www.gov.uk/government/publications/dbs-code-of-practice
Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.