Reports to / UK Fundraising Support Manager
Location / DEBRA House, Crowthorne
Purpose / To provide an efficient and effective administration to the Fundraising Team and a central point of contact for supporters.
Principle Objectives
Administer Fundraising activities as required including:
- Providing a central entry point for supporters and event participants to the Fundraising Team;
- Monitoring online donation notifications and flag donations to interested parties as appropriate;
- Monitoring fundraising and events email inboxes;
- Updating contact history in Progress for all donations;
- Maintaining supporter records in Progress and become DEBRA Super User for the Fundraising Team;
- Logging all returned mail from appeals and mailings;
- Thanking for donations;
- Maintaining event administration e.g. database entry, invoicing and monitoring Sales Invoice spreadsheet for outstanding payments
- Sending packs and materials to supporters and event participants as and when needed;
- Monitoring marketing materials stock, including fulfilling online shop orders for marketing materials;
- Assisting with event preparation, e.g. preparing auction vouchers, pledge cards etc;
- Producing post-event administration, e.g. thank you letters and updating of Progress;
- Managing email lists, maintenance of mailing system and preparation of mailings;
- Supporting focused and targeted fundraising campaigns aimed at core income streams across the UK.
- Attending Fundraising Team and other DEBRA meetings as necessary;
- Assisting with DEBRA events as appropriate;
- Undertaking other duties at the direction of the UK Fundraising Support Manager, Fundraising Operations Manager, Director of Fundraising and other members of the Fundraising Team as required.
Person Specification
- Excellent oral and written communication skills
- Excellent administration skills
- Accuracy and attention to detail
- Efficient IT skills, constructively using the database for maximum efficiency
- Adaptability (openness to new ideas and ability to prioritise conflicting demands)
- Positive disposition, demonstrating self-motivation
- Desire to use initiative and seek continuous improvement
Please Note:
As the tasks and responsibilities of this post can be varied and at times unpredictable, the post holder is expected to be flexible when tasks and responsibilities not covered by this document have to be undertaken.
DEBRA Ltd reserves the right to vary these duties from time to time in line with the changing operational needs of DEBRA Ltd.
Fundraising Admin – May 2017