Module 1.1 Aged care and Quality Agency overview - Facilitator guide
Module 1.1 Aged care and Quality Agency overview Facilitator guide
Copyright
Australian Aged Care Quality Agency (Quality Agency) encourages the dissemination and exchange of information. All material presented within this handbook and on our website is provided under a Creative Commons Attribution 4.0 Australia, with the exception of:
The Quality Agency’s logo, and content supplied by third parties.
The details of the relevant licence conditions are available on the Creative Commons website, as the full legal code for the CC BY 4.0 AU license.
Attribution
Material obtained from this guide is to be attributed to the Quality Agency as:
© Australian Aged Care Quality Agency 2016.
Third party copyright
Wherever a third party holds copyright in material presented in this guide, the copyright remains with that party. Their permission may be required to use the material.
HDB-EDU-0126 v15.0
Contents
What is Qassist? 4
Accessing Qassist learning modules and fact sheets 4
Foundation modules 4
Case management modules 4
Foundation modules 5
Case management education programs 5
Qassist fact sheets 6
Consumer guides 6
Using the Qassist learning modules and fact sheets in the workplace 7
How to use the facilitator’s guide 8
Module 1.1 – Facilitation information 10
Facilitator’s resources and references 10
Session plan…………………………………………………………………………………………11
Attachments:
Activity 1 - Quality in aged care (word cards)
What is Qassist?
Qassist is our regulatory compliance assistance education program. This program and related learning modules are designed to support the aged care sector to improve compliance and consumer outcomes.
Accessing Qassist learning modules and fact sheets
The learning modules and fact sheets fall into two broad categories that inform our compliance assistance program and resources – Foundation modules and Case management modules.
Foundation modules
These modules are designed to provide the sector with an understanding of the regulatory system and its requirements.
These modules provide the foundation for getting to know the Quality Agency, the aged
care standards, continuous improvement, risk in aged care, consumer dignity, choice and feedback. They are targeted at everyone in the sector. While these foundation modules have been designed for compliance assistance purposes as part of our case management responses, they can be used by providers as part of their internal staff training and resource provision as required.
The foundation learning modules include a facilitator guide, presentation resources and associated fact sheets. All of these modules are available for download on our website www.aacqa.gov.au.
Case management modules
These modules are focused on supporting services to address non-compliance and are specifically designed to support our regulatory case management and monitoring activity.
These modules are only available as Quality Agency facilitated programs through our compliance assistance education program. To apply for compliance assistance education support you can submit an expression of interest (EOI) on our website. Please note compliance assistance education is provided subject to eligibility criteria. For further details on compliance assistance education go to http://www.aacqa.gov.au/providers/education/compliance-assistance
The case management fact sheets for each module are available for download on our website. www.aacqa.gov.au
Foundation modules
UNDERSTANDING THE REGULATORY SYSTEM AND ITS REQUIREMENTS
Module 1.1 - Aged Care and Quality Agency overview
Provides the opportunity to explore the big picture and the changing environment of aged care where consumer choice and control is the focus. The module also includes the Quality Agency’s regulatory functions and how quality assessment is undertaken.
Module 1.2 - Getting to know the Standards
Provides an overview of the meaning and intent of the aged care Standards, together with an introduction on demonstrating performance and continuous improvement against the Standards.
Module 1.3 - Continuous improvement
Addresses the importance of continuous improvement being undertaken in collaboration with consumers and staff especially in the areas of demonstrating outcomes for consumers, staff and the service.
Module 1.4 - Understanding risk
Addresses risk management in an aged care context and how to approach managing risk while supporting consumer choice.
Module 1.5 – Consumer dignity and choice
Addresses consumers’ right to privacy, dignity and choice in aged care and provides an overview of the legislation and principles that provide the sector with guidance on consumer dignity and choice.
Module 1.6 – Using consumer feedback
Provides practical strategies to facilitate consumer and representative feedback and how it can be used to support service development, delivery and improvement.
Case management education programs
1. DEMONSTRATING PERFORMANCE AGAINST THE STANDARDS
Modules 2.1 – 2.3. Supporting services with compliance issues.
Includes undertaking self-assessment and responding to non-compliance. For example, services that may be experiencing compliance issues or new market entrants. These modules are targeted at management with responsibility for addressing and maintaining compliance and are only available through our case management processes.
2. ADDRESSING CONSUMER FOCUS, AREAS OF PREVALENT RISK AND NEW PROGRAMS
Modules 3.1 – 3.3 Improving the sector and consumer focus.
Includes ongoing assessment and planning and a person centered approach to risk. These modules are targeted at both frontline staff and management and are currently only available through our case management processes.
Qassist fact sheets
Module fact sheets are available to support on the job or workplace based learning for staff.
The fact sheets contain a summary of the key information related to the module topic on the front page and suggested learning activities and questions to support personal exploration of the topic or group discussion on the back page. You can use this in a variety of ways and we encourage you to be creative. Use the factsheets to brainstorm with as many people as you can whether it is through a staff meeting, toolbox talks or in training sessions. More tips on using the resources in the workplace are detailed shortly.
Qassist factsheets are available for all the Qassist modules as listed below:
UNDERSTANDING THE REGULATORY SYSTEM AND ITS REQUIREMENTS
1.1 Aged Care and Quality Agency overview
1.2 Getting to know the Standards
1.3 Continuous improvement
1.4 Understanding risk
1.5 Consumer dignity and choice
1.6 Using consumer feedback
DEMONSTRATING PERFORMANCE AND CONSUMER OUTCOMES
2.1 Responding to non-compliance
2.2 Undertaking a self-assessment
2.3 Governance (proposed)
ADDRESSING CONSUMER FOCUS, AREAS OF PREVALENT RISK AND NEW PROGRAMS
3.1 Ongoing assessment and planning with consumers
3.2 Person centred approach to risk
3.3 Safeguarding vulnerable consumers (proposed)
Consumer guides
In addition to the above factsheets the following consumer guides can be used to support consumer engagement in quality assessment and continuous improvement as a standalone resource or in combination with areas above. These are available on our website www.aacqa.gov.au.
• Consumer guide to accreditation
• Consumer guide to quality review
• Consumer guide to continuous improvement
Using the Qassist learning modules and fact sheets in
the workplace
The ways Qassist can be used are wide and varied. Facilitators are encouraged to be creative when deciding how best to use the resources to meet the learning needs. The following three steps may assist in using the learning modules and fact sheets.
Step 1 – Identify learning needs
Consider the core skills and knowledge required to achieve both individual and organisational goals in the areas of:
• Consumer focus
• Quality assessment
• Understanding the regulatory framework
• Requirements for compliance
Consider the following questions to assist in identifying the learning needs:
• How can effective performance in these areas be achieved?
• What skills and knowledge need to be developed and by whom?
• Are there specific knowledge gaps that need to be addressed?
• Has there been any new legislation, policies or procedures introduced?
• Are there any performance or work health and safety issues?
• Are there any new staff members
Step 2 – Develop a learning plan based on these identified needs.
This could be individual or group based, job role specific or service/organisation delivered, dependent on the needs.
Consider the following questions when developing a learning plan:
• How does formal and informal learning currently happen in your workplace?
• Which of the following is available – on-the-job through buddying and mentoring, off-the-job, network based, formal workplace sessions (e.g. lunchtime ‘hot topic’ discussions)?
• How do people prefer to learn?
• What is the priority for learning?
• What does the training need to achieve – what will be the impact in the workplace?
• How will you determine the effectiveness of the training?
• What resources are available? Training facilities, presenters, subject matter experts
• Do you have a training calendar?
Step 3 – Review the Qassist learning modules and fact sheets, select the ones that will address learning needs, customise for the session, prepare for the learning session and facilitate the session.
It can be a good idea to consider using a reflective practice model as part of your learning approach. For example, by exploring these three key questions:
Suggestions for implementing Qassist in your workplace:
• Incorporate different Qassist modules into your workplace induction program.
• Select modules to meet identified learning needs.
• Use different fact sheets as a focused 10-15 minute ‘tool box sessions’.
• Schedule modules as an agenda item at staff meetings. These short and focused sessions will get staff on the same page, quickly and efficiently.
• Link discussions specifically to service delivery strategy and consumer outcomes, and identify opportunities for improvement.
• Use real case studies based on consumers ‘lived experience’ or situations that occur in daily practice.
• Provide the resources to mentors and buddies to assist them in supporting workplace learning.
• Follow up learning by seeking feedback, providing/identifying relevant resources and further learning opportunities.
• Identify improvements/changes that participants can implement in their workplace as a result of the learning.
How to use the facilitator’s guide
This facilitator guide includes detailed notes, PowerPoint slides, discussion prompt questions, activity instructions and resources.
Layout
To make it easy for you to follow the content layout is reflected in the following table format.
Slide / Time / Facilitator information / Resources /PowerPoint
Slide number / Section duration / Content detail, facilitation process, notes for facilitator / Links to activity resources
For example
Slide / Time / Facilitator information / Resources /3 /
5 mins / ASK participants what they understand is meant by the term “quality care”?
Brainstorm what does “quality” mean?
Record responses on a whiteboard or flipchart
Information in italics is for facilitator to use as prompts and/or ensure all information is covered / Fact sheet 1.1
Whiteboard or flipchart
Qassist Module 1.1 – Aged care and Quality Agency Review
9
Module 1.1 – Facilitation information
Aim
The aim of this session is to inform participants of the changing aged care environment and the role and functions of the Quality Agency.
Learning outcomes
After actively participating in this session, participants will be able to:
• Describe aged care consumers
• Define quality in aged care
• Outline the current trends, legislation and key reforms shaping the aged care industry
• Describe the roles and functions of the Quality Agency
Target audience
This session is designed for all staff working in residential care services, home care services and/or Aboriginal and Torres Strait Islander Flexible Care programs.
Session overview
Duration approximately 105 minutes
Time / Session content/activities/notes5 mins / Welcome and learning outcomes
5 mins / Aged care in context
15 mins / Activity 1 – The changing face of quality in aged care
5 mins / Diversity in our community
5 mins / Drivers for change
20 mins / Quality Agency functions and key players
30 mins / Quality assessment – Home care, residential care, and NATSI flexible care
10 mins / Continuous improvement and high quality care
10 mins / Learning and reflection
Facilitator’s resources and references
Session Plan
The session plan contains detailed information relating to the topic, discussions and activities. The session plan guides the facilitation of the session and assists the facilitator in relation to content, timing and resources. The PowerPoint presentation is used as guidance for facilitators and does not contain as much detailed information as the session plan. Facilitators should refer to the session plan in the first instance to ensure they have a thorough understanding of the topic and delivery method.
Module 1.1 Resources
Ensure you have the following resources:
• Session specific
- Activity 1 – The changing face of quality. Word cards template and handout at the back of this guide (note the word cards need to be printed and cut up prior to the session)
- Factsheets
- 1.1 Aged care and Quality Agency overview
- Consumer guide to Accreditation
- Consumer guide to Quality Review
- PowerPoint presentation – Aged care and Quality Agency overview (including printed copy with notes area to be provided to participants)
• Laptop
• Data projector – speakers
• Flipchart paper
• Highlighter pens
• Whiteboard markers
References
• Aged Care Legislation – https://legislation.gov.au
• Aged Care Road Map – https://agedcare.health.gov.au
• GEN Aged Care Data - https://www.gen-agedcaredata.gov.au/
• Focus on Diversity: Delivering services in a culturally inclusive way. Participant guide. AACQA and Centre for Cultural Diversity in Ageing – https://aacqa.gov.au
• Let’s Talk About Quality: Shaping the future. National consultation report December, 2015. AACQA – https://aacqa.gov.au