MOC 6293A: Troubleshooting and Supporting

Windows 7 in the Enterprise

Course Introduction 4m
Course Introduction
Module 01 - Implementing a Troubleshooting Methodology 36m
Lesson 1: Introduction to the EDST Job Role
What Is the EDST's Role?
Examining the Desktop Support Environment
Interacting with End Users
What is a Troubleshooting Methodology
Lesson 2: Overview of the Troubleshooting Steps
Examining the Stages in a Troubleshooting Methodology
Discussion: Common Components of Troubleshooting Methodologies
The Process of Problem Reporting
The Process of Initial Data Collection
Best Practices for Developing an Action Plan
Implementing an Action Plan
Recording the Problem Resolution
Discussion: The Benefits of Applying Troubleshooting Stages by Using a Methodology
Module 01 Review
Module 02 - Troubleshooting Startup Issues 1hr 35m
Lesson 1: Overview of the Windows 7 Recovery Environment
Windows 7 Startup Architecture
Demo - Windows 7 Startup Architecture
Windows Startup Recovery Options
Recovery Tools Available in Windows RE
Demo - Recovery Tools Available in Windows RE
Demo - Examine the Startup Environment with Windows RE
Windows System Restore
Demo - Fixing the Startup Environment by Accessing System Restore
Lesson 2: Configuring and Troubleshooting Startup Settings
What is the Role of the Windows 7 BCD Store?
Understanding the BCD Configuration Settings
Demo - Using BCDEdit to Configure the BCD Store
Configuring Environments with the System Configuration Tool
Demo - Manage the Startup Environment with System Configuration
Advanced Boot Options in Windows 7
Demo - Advanced Boot Options in Windows 7
Lesson 3: Troubleshooting Operating System Services Issues
Operating System Services
Identifying Failed Services
Demo - Event Viewer
Disabling Services
Module 02 Review
Module 03 - Using Group Policy to Centralize Configuration 1hr 13m
Lesson 1: Overview of Group Policy Application
Group Policy Options for Deploying Configuration Settings
Processing GPOs
Group Policy Inheritance
Discussion: Group Policy Application
Synchronous and Asynchronous Processing of GPOs
Loopback Processing
Demo - Using the Group Policy Management Console
Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
Discussion: Reasons for GPO Application Issues
Ways to Resolve GPO Application Issues
Tools for Troubleshooting GPO Application
Demo - Using GPO Application Troubleshooting Tools
Resolving GPO Application Failures
Module 03 Review
Module 04 - Troubleshooting Hardware Device, Device Drive, 1hr 14m
and Performance Issues
Lesson 1: Overview of Hardware Troubleshooting
Hardware-Related Problems
Considerations for USB Devices
Considerations for Cordless Devices
Gathering Hardware Information
Event Forwarding
Discussion: Approaches to Troubleshooting Hardware
Best Practices for Troubleshooting Hardware Issues
Lesson 2: Troubleshooting Physical Failures
Considerations for Replacing Devices
What Are the Most Vulnerable Devices
Guidelines for Replacing Hardware
Lesson 3: Monitoring Reliability and Performance
What Is Resource Monitor?
What Is Performance Monitor?
What Are Data Collector Sets?
What Is Reliability Monitor?
Lesson 4: Configuring Performance Options in Windows 7
How Windows Uses Key System Components
Optimizing Performance by Configuring Windows Paging
Optimizing Power Management Settings
Optimizing Disk Performance
Lesson 5: Troubleshooting Device Driver Failures
Managing Device Drivers
Disabling Device Drivers
Demo - Managing Device Drivers
Managing Unsigned Drivers
Extracting Device Drivers
Demo - Installing a Driver into the Driver Store
Managing Legacy Device Drivers
Demo - How to Use Group Policy to Manage Driver Installation
Module 04 Review
Module 05 - Troubleshooting Network Connectivity Issues 1hr 5m
Lesson 1: Determining Network Settings
Networking Components of Windows 7
How Windows 7 Discovers Network Topology
Lesson 2: Troubleshooting Network Connectivity Issues
Windows Network Diagnostics
Troubleshooting Wired Networks
Troubleshooting Wireless Networks
Troubleshooting IPv4 Connectivity
Demo - How to Troubleshoot IPv4 Connectivity
Troubleshooting Name Resolution
Demo - How to Troubleshoot Name Resolution
Considerations for IPv6 Networks
Advanced Network Reporting
Problem Steps Recorder
Module 05 Review
Module 06 - Troubleshooting Remote Connectivity Issues 1hr 24m
Lesson 1: Troubleshooting VPN Connectivity Issues
What is a Virtual Private Network?
VPN Tunneling Protocols
VPN Authentication Methods
Demo - How to Create a VPN Connection
What Are Network Policies?
Troubleshooting VPNs
What Is VPN Reconnect?
Lesson 2: Using Remote Desktop
Overview of Windows Remote Desktop
Configuring Remote Desktop by Using GPOs
Troubleshooting Remote Desktop
Lesson 3: Troubleshooting Use Issues by Using Remote Assistance
Using Remote Assistance to Assist Your Users
Remote Assistance in Windows 7
Demo - How to Use Remote Assistance
Configuring Remote Assistance by Using GPOs
Lesson 4: Troubleshooting NAP Issues
What Is NAP?
Components of NAP
Discussion: How Would You Use NAP?
Configuring Client-Side NAP Settings
Best Practices for Troubleshooting NAP
Lesson 5: Troubleshooting DirectAccess Issues
What Is DirectAccess?
How Does DirectAccess Work?
Configuring DirectAccess
Troubleshooting DirectAccess Client Issues
Module 06 Review
Module 07 - Troubleshooting Logon and Resource Access Issue 1hrs 26m
Lesson 1: Troubleshooting User Logon Issues
Discussion: Causes of Logon Issues
What Is the Logon Process
Cached Credentials
Group Policy Settings That Affect User Logon
User Account Settings That Affect User Logon
Methods to Identify Logon Errors
Lesson 2: Troubleshooting User Profile Issues
User Profiles and Their Contents
Roaming User Profiles
Discussion: Issues with User Profiles
Default User Profiles
Lesson 3: Troubleshooting File Access Issues
Discussion: Issues with File Access
Configuring Drive Mappings Manually
Using Logon Scripts to Configure Drive Mappings
Demo - Using Group Policy Preferences for Drive Mappings
What Are Offline Files?
Troubleshooting Offline Files
What is Folder Redirection?
Lesson 4: Troubleshooting File Permissions Issues
Shares and Share Permissions
NTFS Permissions
NTFS Permission Inheritance
Interaction of Share and NTFS Permissions
Demo - Calculating Effective Permissions
Troubleshooting File Access Permissions
Lesson 5: Troubleshooting Printer Access Issues
Discussion: Printer Access Issues
Windows 7 Printing Architecture
Methods for Installing Network Printers
Installing Printer Drivers on Clients (Needs to be Shot)
Demo - Adding a Printer Driver to a Network Printer
Location-Aware Printing
Lab Demonstration - Performance Baseline
Module 07 Review
Module 08 - Troubleshooting Security Issues 35m
Lesson 1: Recovering Files Encrypted by EFS
How EFS Works
Obtaining Certificates for EFS
Backing Up EFS Certificates
Using a Data Recovery Agent to Recover EFS-Encrypted Files
Resolving Common EFS Issues
Lesson 2: Recovering BitLocker-Protected Drives
The BitLocker Encryption Process
BitLockers and TPMs
Recovering a BitLocker-Protected Drive
Demo - Encrypting a Partition by Using BitLocker
BitLocker To Go
Lesson 3: Troubleshooting Internet Explorer and Content Access Issues
Authentication to IIS
Internet Explorer Security Zones
Internet Explorer Add-Ons
Troubleshooting Common Internet Explorer Issues
Lab Demonstration - Configuring Internet Explorer Security Settings
Module 08 Review
Module 09 - Troubleshooting Operating System and Application Issues 36m
Lesson 1: Troubleshooting Application Installation Issues
Methods for Deploying Applications
Discussion: Application Deployment Issues
Identifying Application Dependencies
Resolving Application Deployment Issues
Troubleshooting Windows Installer Issues
Lesson 2: Troubleshooting Application Operations Issues
Issues Related to Application Operations
Identifying Application Operations Issues
Resolving Application Operations Issues
What Is the Application Compatibility Toolkit?
Lesson 3: Applying Application and Windows Updates
Discussion: Why Are Application Updates Important?
Methods of Applying Application Updates
How WSUS Works
Configuring Clients to Use WSUS
WSUS Administration
Working with Windows Update
Troubleshooting Windows Updates Issues
Lab Demonstration - Troubleshooting Operating System and Application Issues
Module 09 Review
Course Closure

Total Duration: 9hrs 48m