About us

In 2010, the State of Mississippi awarded a contract to Mississippi Interactive for eGovernment services promoting the electronic advancement of any agency, commission or board within the State of Mississippi. The current contract is for a term of five years, which will be re-bid in the year of 2015.

The primary goal of Mississippi Interactive is to positively transform the relationships between citizens and government by utilizing the Internet to provide a more efficient method for obtaining information and services.

Mississippi Interactive is a wholly owned subsidiary of NIC Inc. based in Olathe, Kansas.

Services
The contract provides for the following services: transaction processing between the State of Mississippi and its citizens over the Internet, Interactive Voice Response (IVR) processing, credit card processing, application development, integration with agency's existing systems, security, application hosting, application support and management reporting.
The State's eGovernment services provides for the following:

  • The ability for state government to send requested information or documents electronically to multiple devices;
  • The ability for state government to process interactive applications for licenses, permits and other government documents, to sell goods and services by interactive applications and to receive documents for filing from the public, businesses, employees and local governments who are regulated by a state agency that, when a signature is necessary, can be electronically signed by the requesting authority; and
  • The ability for state government to receive required payments electronically.

Services provided under this contract include:

  • Customizable applications and/or applications developed for State agencies that provide electronically delivered services and information (i.e. eGovernment) to the citizens, businesses, employees and local governments of Mississippi;
  • Assistance to the State in marketing the State's eGovernment applications in a variety of ways to increase utilization of the services it offers;
  • Optional hosting of agency eGovernment applications in an environment that is reliable and secure; and
  • Providing customer support to users and agencies.

Working with us

The following information will walk you through the portal engagement process involved in working with MSI. In the event you have any questions regarding this process, please feel free to contact us at any time by callingCustomer Support at601.351.5259.

Step 1| Gather Your Team

MSI believes in a team approach to Web design and application development. Such an approach brings out multiple perspectives, which can help everyone to understand and determine the necessary application requirements. This also allows you to design applications that will be best for your Web presence. We recommend that you include the following talents in your planning team:

  • Policy Maker/Director
  • Public Information Officer/Public Relations, Government Relations
  • Administrative, Customer Service
  • Project Leader
  • Technical, Systems Administration
Step 2 | Complete a Preliminary Project Proposal / EOC approval

Once you have gathered your team and have decided on a Web application or service your agency would like to develop, you will need to work with an MSI Project Manager to complete a project proposal. This will help MSI better understand your needs. Once MSI completes the proposal, we will present your request to the eGovernment Oversight Committee (EOC) for approval and priority.

MSI will schedule a meeting with your team so that we can have a detailed discussion regarding your project and answer any remaining questions that we all may have.

Step 3 | Create a Functional Specifications (FS)

After we have met to discuss the requirements of your project, MSI will create a functional specification (FS) document and submit it to your team for review. This functional specification will define what the service and/or application needs to do.

Step 4 | Approve and Sign Statement of Work (SOW)

Once the functional specification and prototype have been completed and approved, MS Information Technology Services will provide you with a Statement of Work that outlines the specific terms, conditions and responsibilities for all parties involved. Once the contract is approve and signed, your application and/or service will be submitted to development and MSI will provide you with an expected completion date. Timelines will most likely be impacted if any changes in the scope of work occur after this point.

Step 5 | Develop the Web Site, Application, and/or Service

MSI will develop your Website, application and/or service based on the functional specifications document.

Step 6 | Create a Marketing Plan (if applicable)

While your Web site, application and/or service is being developed, MSI will work with your team to create a marketing plan. This will ensure that the necessary communications and processes can be put into place to inform constituents of your new online service offering. As more and more of your customers interact with your agency online you will begin to save more and more resources. These resource savings can then be allocated to other more important tasks which result in even greater efficiencies for your agency.

Step 7| Test Website, Application, and/or Service

Once your Web application has been developed and is ready for beta testing, MSI will work with your team to perform acceptance testing. MSI is committed to ensuring that your Web application and/or service meets all of your functional requirements, is secure, and that your system is “bug free”.

Step 8 | User Acceptance Testing & Deployment Authorization

After your application has been thoroughly reviewed and tested your team will need to verify that you have approved your Web site and/or application to be deployed to a production environment.

Step 9 | Support

MSI will support, maintain, and host your Website and/or application and work with your team to resolve any unforeseen issues that may arise. If your team has a need to introduce new functionality or upgrades to your application, MSI will work with you through some of the previous steps so that they can be implemented in the most efficient manner.

Step 10 | Feedback

MSI values your feedback and continuously looks to improve our processes. Please let us know if you have any questions, comments, or concerns.

Reporting

MSI will provide your team with various reports and communications throughout the life cycle of the project and we want to ensure that you have a clear understanding of the status. If you desire, post production reporting, which provides your team with application up time information and adoption statistics via online Web reporting, is available at no additional cost.

Resources

eGovernemnt Oversight Committee (EOC) – link to EOC Site

LiveHelp – link to MSI’s live chat

Contract Documents – Link to pdf attached.

Contact us

Mississippi Interactive, a subsidiary of NIC, manages the portal and develops eGovernment solutions for the State of Mississippi.

For questions about general information and related services, you can contact customer service at 601.351.5259. MSI's General Manager can answer questions related to strategic partnerships and the Director of Operations can help with questions related to eGovernment solutions and media inquiries.

Questions or concerns about the State of Mississippi’s web portal (ms.gov) please email .