Ministry Coach Training 1- The Foundation
*Covered in video training prior to meeting
Forms Needed Prior To Training
Group Classification Chart
MVS Org Chart
MVS Guide
Prayer
Training Overview
Welcome to MOPS Volunteer Staff
History of MOPS International (MVS Guide p. 11-12)
Purpose
MOPS International encourages and equips moms of young children to realize their potential as mothers, women and leaders in relationship with Jesus and in partnership with the local church.
MOPS Volunteer Staff Key Responsibilities
Expectations for MOPS Volunteer Staff / Keys to Success (p. 37-38MVS Guide)
*Strategy(Link to Video of Sherry Surratt sharing the MOPS Strategy)
Core Competencies – How do these fit in with our vision? (p.15MVS Guide)
Relationship with MOPS Church
Relational Evangelism
Leadership Development
Expertise in mothering
Spiritual Formation
Structure
MOPS International (Download Org Chart)
MVS team(Download MVS Org Chart)
Overview of Ministry Coach Responsibilities (Download Ministry Coach Description)
Ministry Coach Description
Question: Which aspect is most compelling and most challenging to you?
Overview of other positions
AC Responsibilities (Download Area Coach Ministry Description)
CC Responsibilities(Download Community Coach Ministry Description)
Special Project Volunteers (Download Special Project Ministry Description)
Types of Groups (MVS Guide p.21)
Classic
Teen MOPS
Military MOPS
MOMSnext
International MOPS
Pilot groups
MOPS Volunteer Staff Goal: To have every group covered by a Coach who will provide personal care to each assigned group on a monthly basis so a relationship can be built which will increase group excellence so every mom has the opportunity to come to Jesus.
Administration/Organization
Accountability
Being accountable is one of the 12 Qualities of a MOPS leader
(12 Qualities of a MOPS leader)
Call Center Tracking – all contacts with leaders, groups and MOPS Churches are required to be recorded in the Call Center.
Budget/Receipts and Reimbursement of Expenses/Hours:
(Covered in MVS Tools Webinar) and p.41, 55 MVS Guide)
Manage Community Budget
Submit Reimbursements
Tracking information and reports
Hours: due monthly to CC (MVS Guide p.54)
Getting Organized/Managing Information
Designate a MOPS email address
Use folders to organize
Be as specific as possible
Save files with dates
Check email regularly and, respond quickly (within 24 hours for AC/CC; 48 hours for all others) to urgent issues
Have contact information printed out and easily accessible
MVS Forms
Review location of forms
On MVS web site/emailed to all Coaches
Updated each year and sent out in July
Recommend saving all blank forms on your computer so you can easily access them
Homework:
Begin tracking hours
Develop filing system on computer/home office
Create designated MOPS email address
Save MVS forms on computer to appropriate folders
Familiarize yourself with Community Directory (
WatchMVS Tools Webinarand complete homework.
Ministry Coach Training 2 – The Tools
*Covered in video training
**Recommend meeting in the webroom
Forms Needed Prior to Training
Watch MVS Tools Webinar
Communications Standards Quick Reference
Social Media Policy
Prayer
Questions / Review Homework for Training 1
Fusion
- Log in to Fusion. Username is your email address, password was emailed to you.
- Upload a picture.
- Get to know your Area – review Dashboard, Community Directory and MVS Directory of your Area.
- Using MVS Tools – Watchthe Webinars
- Review MVS Call Center use - The Call Center allows us to track all contact with groups, group leaders and MOPS Churches. To add an entry from your Dashboard, click on the phone icon. This pulls up the church. You can then Add an Activity. Under Contact With, pull down and select the leader whom you have had contact. For Category, select Group Service, choose your Method and Status. Add your Note and select any appropriate Topics. Click Save.
- Email – set up Community
- From the Call Center, under Tools, select Service Bulk email. Choose the Category as Group Service. Click on the red tab Manage My Audiences to set up your preferred groups. On the right hand side choose Add. Name it (ex: Area 25 All Coordinators, Area 25 All Leaders, etc.) and select your audience and correct Community. Scroll to the bottom and click Create. Now you can select which group you would like to email. You then compose your message and click Send Live. It will automatically record your email into the Call Center under each recipient’s account.
- Bulk Email to groups outside your Community - Here are the instructions to use the Message Center to e-mail MOPS group leaders not included in your Community Directory. Helpful if you want to invite leaders who live geographically close to you or if you are serving as a Remote Coach.
1. Log into the MOPS Volunteer site.
2. Select Search for Organization from the drop down menu under the Accounts Tab at the top.
3. Search for the group in the Organization field and click on its name
4. Click on the red group name link on the right hand side under MOPS Groups banner. (If there is more than one group you will have to do the following steps to send a message to each one, I believe.)
5. Click on the In Box icon
6. Click Compose
7. Select your Audience
8.Compose your message and send
- Because emails sent this way come from their group's message center you will need to include your sign off and contact information at the bottom of the message. It will not pull your information automatically.
- Review available Reports
- Call Center Summary (tracks contacts made by your team)
- Regional Report (tracks growth and retention rates)
- Other Reports
Understanding GMT
MVS access group’s GMT from their Dashboard.
GMT allows groups to register members, track expenses, and manage Discussion Groups and MOPPETS. Review the GMT Overview so you are prepared to help groups with GMT questions. This can be found by clicking on any of your groups GMT and selecting the Take the Tour!
Communication
Discussion – describe a time when good communication enhanced a leadership relationship; or when poor communication hindered one.
Internal Communication - within MI (p.53 MVS Guide)
Publications
Connections magazine
Hello Darling magazine
MOPS Online
Hello Darling Weekly Newsletter
Spark Leaders E-Newsletter
MOPS website
Blog: Hello Darling
Fusion
Facebook page: MOPS MVS Connection and Support
Newly Released Materials
Regular Updates from MOPS International
Frequent emails, mailings, and the websites will keep MOPS Volunteer Staff informed of changes or new information having an impact on their groups.
Donor emails
Internal Communication with Area Coach/Community Coach (p.66 Coach Guide)
Expectations
Forms and Reports
Group Issues
Communicate assigned group information, updates to the groups and group needs as agreed upon
Inform AC/CC of any groups considering dropping their group
External Communication between Coach and Groups
Communication Standards (p.46 MVS Guide) (See Quick Reference Guide)
Why Communication Standards?
Communication Standards provide for the consistency of our message, both in quality of content and appearance. The Ministry and Marketing team manages the updates for staff and MVS while Leadership Development provides accountability for MVS. Some standards may vary from staff terms. Your AC or RD is available to assist any team or individuals in correctly applying these standards.
Social Networking and Netiquette (p.46-47 MVS Guide)
Phone and Email Etiquette
Email vs. Phone calls vs. Texting
Phone – primary means – Make three attempts before sending an email.
Texting
Good for brief, time-sensitive info to a leader you already know
Welcome Letters – purpose, format
Area Letters – (p.63 MVS Guide)
Homework:
Watch: Building Intentional Relationships with your groups
Read Communication Standards Quick Reference
Sign and return Social Media Policy
Communication Standards Quiz – Complete and return to AC/CC
Begin Welcome letter to follow Communication Standards
Review GMT and MVS Tools
Use Call Center
Log into
Locate your AC/ CC.
Answer the two questions in the Call Center.
- What is the first step in sending a bulk email?
- What two Categories do MVS use the most?
Ministry Coach Training 3 – Group Support; Connection and Growing Groups
*Covered in video training
Forms Needed Prior to Training
Business card template
ITP (Individualized Training Plan)(Optional)
Year at a Glance
Process and criteria of Group Classification – 1 and 2
#1 groups – Brand new groups who are cared for by our Group Care Specialists through their first renewal. These groups are assigned to the GCS Community in your Area.
#2 groups – Groups who have successfully completed one year, have renewed, and have two or more leadership team members with one being an actual MOPS mom. These groups are cared for by our MVS Coaches.
Supporting existing groups (#2)
Coaches are the primary connection to groups in their Community.
Remember, you and other MVS are MOPS International to these groups. Local leaders should come away from every conversation or meeting with a positive impression of MOPS International.
ITP (Individualized Training Plan)
An individual training plan (ITP) is a tool to assist coaches and group leaders ensure group health and personal development. An ITP is not a performance evaluation tool or a one-time activity. It is a partnership between the Coach and the leader. It involves preparation and continuous feedback.
Individual training planning helps identify the leader’s group and personal development goals and the strategies for achieving them by linking them to the MOPS mission and goals. This plan is intended to:
- Encourage the leader to take ownership of her group’s health and her personal development
- Provide a way to identify and provide training opportunities
- Allow each Coach to develop a better understanding of her assigned group leaders’ goals, strengths, and needs.
This accountability and evaluation of the outcome of training accomplishes several things:
- Supports the leader by encouraging her to reach her short –term and long-term goals.
- Allows the leader the opportunity to ask questions and to practice what she’s learned.
- Supports the MOPS ministry by helping us create strong, relevant training based on leader feedback.
Year at a Glance
Building Intentional Relationships with your groups (Discuss video)
Send intro letter
Email to set up a phone call
Phone call- gather info and take notes- number of children, length of marriage, where they have previously lived, past MOPS history, what called them to MOPS, how can I help? Record it in the ITP.
Add to ITPperiodically. Create a full picture of who this gal is and what her groups’ challenges/strengths are.
Invite to your Community’s FB page- create ice breaker questions for FB page to encourage connections; ask for prayer requests, pray for first meeting of year, last meeting of year, share ideas; ask them to post a pic of their groups centerpiece, name tags, best casserole, etc.
At the end of every monthly phone call, ask for a specific way to pray for them and then pray on the phone with them. At the next call, ask for an update on that issue as well as any others they brought up.
Send a follow up email after each monthly call with any resources needed or answers to questions that you couldn’t give immediately.
Send Cards- first meeting, Christmas, Easter, birthday, and Ministry Appreciation (October)
Hold a Community Conference call to create greater connection to other Coordinators.
Create a prayer calendar for your groups- ask them to send requests and put when each group meets on it- follow up on big events with each group.
Apprenticing future Coaches
As you build relationships with your groups you will have opportunities to invest in leaders who you see have coaching qualities. Your AC will walk you through your Areas Apprenticing plan and to help you identify those who you can focus in on and cultivate an apprenticing relationship.
Answering Questions from Groups/Problem Solving
When you are not absolutely sure how to handle a situation, or when there is a controversial or difficult problem, refer the problem to your Area or Community Coach.
Group Issues (p.68 Coach Guide)
Healthy Group Factors (p.69 Coach Guide)
Partnering Leadership Teams with their Churches (p.70 Coach Guide)
Refer leads to
Homework:
Complete and send group welcome letter (following AC/CC approval of letter)
Begin initial calls to Coordinators – begin ITP by make notes on group health and other important information after
Add your call information in the Call Center
Watch Building Intentional Relationships with your groups
Ministry Coach Training 4 – Leadership Development
*Covered in video training
Leadership Development
*MI Philosophy on Leadership Development
LD is a key component of the MOPS experience. Part of the mission statement!
To review ahead of time: brief video from MI Sr. staff member Andrea Jones on MI Philosophy of Leadership Development
Leadership Development/Training is also a key component of the Coach role.
During events (CLTs and MOMcon)
During each contact you have with a MOPS leader
To further developyou as a Coach, we have four webinars by Kirk Kirlinwhich will deepen your leadership and coaching skills. These can be found at:
Discussion - how has MOPS developed you so far as a leader?
LD Content (p.49 MVS Guide)
Spiritual Growth/Character Development
Uniquely MOPS skills
Practical Leadership Skills
MOPS International Training Events (p.20, 72 MVS Guide)
Community Leadership Training (CLT) The Coach will work closely with the Special Project team and Community Coach to determine specific needs for her Community. These events can be coordinated at a host Church or via a MOPS webinar.
CLT Planning Form
CLT Report Form
MOMcon (annually)
Event Registration – Discounts, Responsibilities, etc.
Pre-Convention MVS Training
Volunteer Assignments (assigned by AC and MI)
Homework:
Finish goals
Complete Kirk KirlinCoach Training videos within the next six weeks.