Milton Crasto
Metropolitan Hotel DubaiP.O Box 26666,
Dubai UAE / Mobile (050) 5753471
Fax no (9714) 3433064
Nationality / Indian
Marital Status / Married
Religion / Roman Catholic
Driving License / Posses UAE License LMV
Educational Qualifications / Completed Graduation through St Xavier’s College, Bombay in Bachelor Of Arts.
Professional Qualifications / Completed Two Years Diploma in Hotel Management Course in Hotel Management, from Y.M.C.A. International House. Also did Practical Training at The Taj Fort Aguada Goa in the Food & Beverage Department.
Working Experience / THE METROPOLITAN HOTEL DUBAI 4**** PROPERTY ( Jan 28th 2004 until date)
Presently Working as Food & Beverage Manager In charge of 14 outlets where I am presently In charge of the full Food & Beverage Department & handling the department Independently for a period of 5years.
A strongleader and motivator creative thinker.
Outstandingcommunication skills and the ability to communicate on all levels
Familiarwith working in a multicultural environment
Highly charismatic with a proactive attitude
All areas of guest service and core standards including the creation of new ideas to assist with the continued development as a leader in food and service offerings and as a Food & Beverage destination.
Daily supervision, coordination and direction of all Colleagues
Maintaining high staff morale and team spirit within the department
Leading and coaching all Colleagues
Involvement in recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs
Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
Creation and implementation of guest preference programs.
Monitoring and continued development of Food & Beverage control.
Participate in service as necessary in accordance with restaurant needs
Control stocks for daily use in the restaurant to ensure service requirement of the are met
Create and innovate new ideas and promotion to generate revenue
Is monitoring & maintaining standards within the hotel.
AL SAWADI BEACH RESORT 4**** STAR PROPERTY ( Jan 1st 2003 until Jan 1st 2004)
Formally Known as Al Sawadi Forum Resort under The Inter Continental Chain of hotels and then re-branded as Crown Plaza Al Sawadi under Bass International PLC now known as Six Continents International. A 100 room hotel with chalets and individual balconies.
Worked for 1 Year as Food & Beverage Manager, in charge of the Food & Beverage Department, which consists of 7 Food & Beverage Outlets i.e. Coffee Shop, Room Service, Seafood Restaurant, Night Club, English Pub, Pool Bar & Banquets
Established & Maintained Effective Employee Relations
Developed & implemented a variety of Training Programmes such as Communication Skills, Train The Trainer, Grooming Standards, Silver Service, Wine Training, Cigar Training and so on
Made new Menu’s for all the Food & Beverage Outlets
Implemented a new Banquet Folder with a variety of different Menu’s for which the guest can choose for their Functions.
Introduced a lot of Theme Night Dinners during the weekend’s
Upgraded the Breakfast, Lunch & Dinner Buffet’s along with the Chef
Conducted a lot of Promotions in all Food & Beverage Outlets, which increased the revenue in the departmental profitability.
Introduced a Standard Operating Procedure Manual. All staff were trained and handouts given to them.
Worked together with The Executive Chef to maintain the Food Cost without compromising on the quality.
Contributed and prepared the Food & Beverage Strategic Marketing Plan and Departmental Budgets.
BURJ AL ARAB THE ARABIANTOWER 7******* PROPERTY ( Oct 28th 2000 until Nov 30th 2003)
Worked for 3 Years as an Assistant Manager In THE SEAFOOD RESTAURANT that specializes in all types of Seafood & Chinese Cuisine. I was a member of the opening team. Introduced FLAMBEES in the restaurant. Conducted a lot of Intensive trainings with all levels of staff and made sure that all of them were maintaining the standards that were set for the restaurant.
JUMEIRAH BEACH HOTEL 5***** STAR PROPERTY ( Oct 28th 1998 until Oct 28th 2000)
Worked for 2 years as a Head Waiter where I was posted in the Argentinean restaurant called LA PARRILLA, which means The Grill. This was the only Argentinean Restaurant in the Middle East. Again, I was part of the opening team and was a Departmental Trainer in the restaurant where I ensured that proper standard operating procedures were followed at all times.
ABU DHABI NATIONAL HOTELS 5***** CLUB ( Sep 1st 1997 until Sep 1st 1998)
Worked for 1 year as a Head Waiter at The Zadco Club, which was an oil company, which included all sports activities and had a 200 cover Classical French Restaurant where I was In charge. Also had a lot of Theme Night dinners.
HOTEL SAHIL BOMBAY 4**** STAR PROPERTY( August 1st 1994 until 1st August 1997
Worked for a period of 3 Years as Assistant Food & Beverage Manager, where I was Involved in overall planning and introduced a lot of standards and procedures in the F&B Department, which was non-existent. I also planned a new menu for the restaurant as well as gave new ideas about the décor of the restaurant.
THE RETREAT BOMBAY 5***** PROPERTY ( 3rd June 1993 until 15th June 1994)
Employed for 1 Year and Two Months as a Head Waiter, where I was in charge of the Coffee Shop. Also worked as a Departmental Trainer for the Food & Beverage Service, where I gave lectures in the training room and on the job.
THE RESORT BOMBAY 5***** PROPERTY ( 28th May 1992 until 28th May 1993
Worked as a Supervisor for 1 Year in the Room Service Department, where I handled the shift independently with minimum supervision. Also introduced the mini bar in all the rooms and maintained proper stock control procedures.
GULF HOTEL MUSCAT 5***** PROPERTY ( Feb 15th 1989 until Feb 15th 1991)
Worked as a Waiter for 2 years in the French Restaurant, which included typical French Cuisine and Silver Service. Also did Formal Sit Down Banquets for The Ambassadors. I also did V.I.P. parties in Ministers Houses where I handled them independently.
AMBASSADOR’S HOTEL BOMBAY 4**** PROPERTY (Jan 13th 1985 until Jan 20th 1988)
Worked for 3 Years as a Waiter in The Revolving French Restaurant, which had Fine Dining facilities like Silver Service & Gueridon Service. Also worked as a Barman and possess overall bar knowledge.
Personal Achievements / CERTIFIED DEPARTMENTAL TRAINER IN FOOD & BEVERAGE SERVICE
BEST EMPLOYEE IN “ JUMEIRAH BEACH HOTEL DUBAI”
BEST EMPLOYEE IN “ RETREAT HOTEL BOMBAY”
Personal Achievements in Jumeirah International / TWO CHAIN DE ROTISSIERE DINNER’S AT “ JUMEIRAH BEACH HOTEL DUBAI”
BESTRESORTHOTELIN THE WORLD “ JUMEIRAH BEACH HOTEL DUBAI”
TALLEST ALLSUITEHOTELIN THE WORLD “ BURJ AL ARAB DUBAI”
BEST ALL SUITE HOTEL IN THE WORLD “ BURJ AL ARAB DUBAI”
Personal Abilities / Capable of Working under Pressure with minimum supervision, well developed communication and Public Relation Skills. Willing to accept any new challenges and responsibilities that are assigned to me.
Languages Known / English, French, & Hindi
References / Mr Bernard Ilming, General Manager of Al SawadiBeach Resort Oman
Mr Ganesh Chandrashekar, Human Resources Director Burj Al Arab
Mr Naji Esta, Restaurant Manager, Al Mahara Restaurant Burj Al Arab
Objective / To make sure that all guests leave the restaurant fully satisfied and to make sure that any job assigned to me is perfectly well done.