Microsoft Outlook 2002 Core

QUESTION 1:

Describe the procedures for assigning the Personal category to an e-mail message. Assume you are currently viewing the contents of the Inbox folder. Select all that apply.

  1. Right click the message, and select Categories from the shortcut menu. Click the Personal check box, and click Ok.
  2. Open the message by double clicking it. Select Edit, Categories on the menu bar. Click the Personal check box, and click Ok.
  3. Select the message. Select Edit, Categories on the menu bar. Click the Personal check box, and click Ok.
  4. Select the message. Select File, Categories on the menu bar. Click the Personal check box, and click Ok

Answer: A, C

Explanation: The Tools menu does not contain the Categories command. When a message is open, the Categories command is not on the Edit menu. Answers A and C are the most common methods of assigning a category to a message.

QUESTION 2:

Select all methods that can be used to open a message. Select all that apply.

  1. Left click the message and select Open from the shortcut menu
  1. Select the message, and perform a Ctrl-O on the keyboard.
  2. Right click the message and select Open from the shortcut menu.
  3. Select the message and press Enter on the keyboard.

Answer: B, C, D

Explanation: Answers B, C, and D are less familiar methods of opening a message. The most common method is to double click the message. Answer A is incorrect, as left clicking does not call up a shortcut menu.

QUESTION 3:

Donald is reading a new message without opening it. How can he do this?

  1. The message is selected and he is reading it in the view pane.
  1. The message is selected and he is reading it in the inbox pane.
  2. The message is selected and he is reading it in the preview pane.
  3. The message is selected and he is reading it in the window pane.

Answer: C

Explanation: If the Preview Pane is turned on, selected messages in the message pane can be read in the preview pane. The preview pane is turned on by selecting View, Preview Pane on the menu bar or by clicking the Preview Pane button on the Advanced toolbar.

QUESTION 4:

You have created a new mail message that you will send to a co-worker and you want to build and send an Excel worksheet along with the message. How can you accomplish this task without separately launching Excel?

  1. Select File, New, Office Document on the menu bar. When the New Office Document dialog box displays, double click the Excel program icon
  2. Select Tools, Office Document on the menu bar. When the New Office Document dialog box displays, double click the Excel program icon
  3. Select New, Excel Workbook on the menu bar. When the New Excel Workbook dialog box displays, double click the Excel worksheet icon.
  4. Select File, New, Excel document on the menu bar. When the New Excel Document dialog box displays, double click the Excel worksheet icon.

Answer: A

Explanation: After executing the commands in Answer A, a dialog box displays asking you if you want to Post the document in this folder or Send the document to someone. When you select Send the document to someone, a new message window appears with a second Document window behind it containing the specified MS Office file such as Excel, Word, or PowerPoint.

QUESTION 5:

When a task has been marked as completed by placing a check mark in the task, how does the task Subject and Due Date appear in the Tasks folder?

  1. A single line goes through the task
  1. A double line goes through the task
  2. That task disappears
  3. The task becomes bold

Answer: A

Explanation: When a task is marked as completed, a single line goes through the task and the % of Completion is changed to 100%. A task is created by selecting the Tasks folder from the folder list and selecting the New Task button on the toolbar. Tasks are usually assigned to other people who can either Accept or Reject

QUESTION 6:

Pick the most efficient way to add a contact to a category.

  1. Select the contact from the Contacts folder, select View, Categories on the menu bar, select the desired category and click Ok.
  2. Select the contact from the Contacts folder, select Tools, Categories on the menu bar, select the desired category and click Ok.
  3. Select the contact from the Contacts folder, select File, Categories on the menu bar, select the desired category and click Ok.
  4. Right click the contact from the Contacts folder, select Categories from the shortcut menu, check the desired category, and click Ok.

Answer: D

Explanation: Answers A, B, and C have erroneous menu commands. The Edit menu is used to display the Categories dialog box. In this case, D is the most efficient way to add a contact to a category.

QUESTION 7:

Select all of the methods that can be used to create a new appointment. Select all that apply.

  1. Select the Inbox folder from the folder list. Select the dropdown arrow on the New Message toolbar button and select New Appointment on the dropdown list.
  1. Select the Calendar folder from the folder list, and click the New Appointment button on the toolbar. Click the 1-Day button on the toolbar and double click a time block.
  2. Select Inbox from the folder list. Click the 1-Day button on the calendar toolbar. Double click a time block in the calendar.
  3. Perform a Ctrl-Shift-A on the menu bar.

Answer: A, B, D

Explanation: Although Answer A is a little inefficient, it would still work. Answer C would not work as the appointment toolbar does not display when the Inbox folder is selected. Answers B and D are the two most common ways to create a new appointment.

QUESTION 8:

You currently have a message open. What is the correct menu bar sequence to save the message as a text only file to the disk in drive A:?

A. Select File, Save As on the menu bar. Select the 3 ? Floppy (A:. option from the Look in drop down list at the top of the Save As dialog box. Select Text Only (*.txt. from the Save as type dropdown list. Click the Save button.

  1. Select Tools, Save As on the menu bar. Select the 3 ? Floppy (A:. option from the Look in drop down list at the top of the Save As dialog box. Select Text Only (*.txt. from the Save as type dropdown list. Click the Save button.
  1. Select File, Save As on the menu bar. Select the 3 ? Floppy (A:. option from the Look in drop down list at the top of the Save As dialog box. Select Rich Text Format (*.rtf. from the Save as type dropdown list. Click the Save button.
  2. Select File, Save As Text File on the menu bar. Select Text Only (*.txt. from the Save as type dropdown list. Click the Save button.

Answer: A

Explanation: Answer B is incorrect as the Save As command is not on the Tools menu. Answer C saves the file as a Rich Text Format file. Answer D is incorrect because there is no Save As Text File command on the menu bar. By default, the default folder would be My Documents which is on drive C.

QUESTION 9:

Select all methods that can be used to create a contact. Select all that apply.

  1. Select the Contacts folder in the folder list. Click the New Contact button on the toolbar. Key in the contact information, and click the Save and Close button on the toolbar.
  2. Select Tools, New Contact on the menu bar. Key in the contact information, and click the Save and Close button on the toolbar.
  3. Select the Contacts folder in the folder list. Perform Ctrl-N on the keyboard. Key in the contact information, and click the Save and Close button on the toolbar.
  1. Select the Contacts folder in the folder list. Right click anywhere in the contacts window, and select New Contact on the shortcut menu. Key in the contact information, and click the Save and Close button on the toolbar.

Answer: A, C, D

Explanation: All are valid methods of creating a contact except answer B. The Tools menu does not have any contact options.

QUESTION 10:

By what three attributes can notes be changed? Select all that apply.

  1. Size
  1. Color
  2. Font
  3. Icon

Answer: A, B, C

Explanation: Note sizes are small, medium, and large. Note colors include, white, blue, pink, green, and yellow. To change Note color, right click the note, and select Color from the shortcut menu. To modify other note settings, select Tools, Options on the menu bar. Select the Note Options button from the Preferences tab on the Options dialog box. Set the options from the Note Options dialog box, and click Ok.

QUESTION 11:

Select all TRUE statements in reference to attaching files to messages. Select all that apply.

  1. Only one message can be attached to a message.
  1. A file can be attached to a new message by selecting the paper clip button on the toolbar.
  1. Multiple files can be attached to a message.
  2. Select File, Insert File on the menu bar to attach a file to a message.

Answer: B, C

Explanation: Any type of file(s. can be attached to an e-mail message. When a file is attached to a message, an icon within the message represents the file. When a recipient receives an e-mail message with a file attachment, there is a paperclip icon next to the message when viewed in the Inbox.

QUESTION 12:

Which choice below is NOT an option when delivering a message?

  1. Delivery Receipt
  1. Sensitivity
  2. Open Receipt
  3. Read Receipt
  4. Voting buttons

Answer: C

Explanation: Open Receipt is not a message option. Other message options include Importance Levels and Have replies sent to. To set message options, create a new message and click the Options button on the toolbar.

QUESTION 13:

When invitations are sent out for a meeting, they can be any of three roles. Which role is not available to a meeting attendee?

  1. Resources
  1. Required
  2. Mandatory

D. Optional

Answer: C

Explanation: People who must attend the meeting are set as Required. People who can come to the meeting if they wish, are Optional. Conference rooms and equipment such as video projectors and televisions are Resources. Mandatory is not a meeting attendee role.

QUESTION 14:

Jack has just created a folder called Important Mail. How can he move messages from the Inbox into the newly created folder? Select all that apply.

  1. Select the messages in the Inbox. Drag and drop them into the Important Mail folder.
  1. Select the messages in the Inbox. Right click the selected messages, and select Move to Folder on the shortcut menu. Select the Important Mail folder from the dialog box, and click Ok.
  1. Select the messages in the Inbox. Right click the selected messages, and select Locate to Folder on the shortcut menu. Select the Important Mail folder from the dialog box, and click Ok
  1. Select the messages in the Inbox. Right click the selected messages, and select Copy to Folder on the shortcut menu. Select the Important Mail folder from the dialog box, and click Ok

Answer: A, B

Explanation: Answer C is incorrect because Locate to Folder is not a shortcut menu option. Answer D is incorrect because the shortcut menu option is Move to Folder not Copy to Folder. Answers A and B are the most common methods of moving messages between folders.

QUESTION 15:

Select the proper procedures for assigning the Favorites category to a single note? Select all that apply.

  1. Select the note. SelectEdit, Categories on the menu bar. Check the Favorites category check box, and click Ok.
  2. Select the note. Select File, Categories on the menu bar. Check the Favorites category check box, and click Ok
  3. Right click the note and select Categories on the shortcut menu. Check the Favorites category check box, and click Ok
  4. Select the note. Select View, Categories on the menu bar. Check the Favorites category check box, and click Ok

Answer: A, C

Explanation: Categories can be assigned to notes by either using answers A or C. Answers B and D contain incorrect menu bar commands.

QUESTION 16:

Gayle is creating a new mail message. What levels are available when she selects the Sensitivity dropdown list located in the Message Options dialog box? Select all that apply.

  1. Private
  1. Classified
  2. Restricted
  3. Confidential
  4. Secret

Answer: A, D

Explanation: There are four sensitivity levels that can be applied to a message: Private, Personal, Confidential, and Normal. Normal is the default level assuming the default settings have not been changed. Classified, Secret and Restricted do not exist. To set sensitivity levels from a new mail message window, select the Options button on the toolbar.

QUESTION 17:

Pick the TRUE statements in reference to printing an open message. Select all that apply.

  1. The print button is located on the Standard toolbar.
  1. Activate the Print dialog box by performing a Ctrl-P on the keyboard.
  1. Select Tools, Print on the menu bar.
  2. Select File, Print on the menu bar.

Answer: A, B, D

Explanation: Answers A, B, and D are the most common methods of printing an open e-mail message. There is not a print option on the Tools menu.

QUESTION 18:

Besides the File menu, what other menu bar item can be used to create a new mail message?

  1. Tools
  1. View
  2. New
  3. Actions

Answer: D

Explanation: Selecting Actions, New Mail Message on the menu bar is a less common method of creating a new mail message. The most common method is to either click the New Message button on the toolbar or by double clicking a blank area of the message pane.

QUESTION 19:

Kyle wants to create a meeting that takes place every third Thursday of the month. How can Kyle accomplish this task? Select all that apply.

  1. Select the Calendar folder from the folder list. Select Tools, New Meeting Request on the menu bar. Select the Recurrence button on the toolbar.
  2. Select the Inbox folder from the folder list. Select Actions, New Meeting Request on the menu bar. Select the Recurrence button on the toolbar
  3. Select the Calendar folder from the folder list. Select File, New, Meeting Request on the menu bar. Select the Recurrence button on the toolbar
  4. Select the Calendar folder from the folder list. Select Actions, New Meeting Request on the menu bar. Select the Recurrence button on the toolbar

Answer: C, D

Explanation: To create a recurring meeting, select the Calendar folder in the folder list. Select Actions, New Meeting Request on the menu bar. Select the Recurrence button on the toolbar.

QUESTION 20:

When a folder has been archived, what default filename extension is assigned to the archived file?

  1. PTS
  1. STP
  2. PST
  3. SPT

Answer: C

Explanation: When a folder is archived, the file which contains the archived information has a pst extension by default. An example of an archived filename is oldmail.pst. To archive a folder, select the folder in the folder list, click File, Archive on the menu bar, key the filename, and click Ok.

QUESTION 21:

Sean has opened a message and he wants to send a reply. He also wants the reply to be sent to everyone that was carbon copied on the original message. What button can he select on the toolbar so everyone will receive his reply?

  1. Reply to Everyone
  1. Reply to All
  2. Reply
  3. Send to all

Answer: B

Explanation: Selecting the Reply to All button will send the reply to everyone that was carbon copied the message. Answers A and D do not exist. Answer C would send the reply to the original sender only.

QUESTION 22:

You have created a meeting and you need to reserve Conference Room A for the meeting. What role will the conference room play in the meeting?

  1. Required
  1. Resources
  2. Support
  3. Optional

Answer: B

Explanation: Resources are non-human support for meetings. Resources include conference rooms, multi-media equipment, and anything else needed for a meeting. Resources have their own mailboxes that are maintained by administrators within the company.