MyFloridaMarketPlace Reporting Initiative

Reporting Survey 2008

Customer Round Table

December 10, 2008


Executive Summary

The Reporting Needs Assessment Survey was distributed to 611 agency customers comprised of F&A and Purchasing Liaisons, Directors of Administration, customers with the Analysis group, and those who recently attended Secure Reports, Analysis, and System Administrator trainings as of 8/13/08. It was also sent to those who submitted Report Requests this calendar year (as of 8/13/08).

More than 35% of selected agency customers participated in this needs assessment survey; In addition,responses were received from 28 of the 32 state agencies.

Key findings from the surveyinclude:

Secure Reports

  • Over 50% of respondents were unaware of Secure Reports (Q5)

Of the 50% who were aware of Secure Reports:

  • Over 77% used Secure Reports (Q10)
  • Over 79% found the Secure Reports useful (Q12)
  • Over 80% found the Secure Reports website easy to navigate (Q13)
  • Over 20% are currently using Secure Reports to compile their own reports (Q16)
  • Respondents would like a reporting tool that would combine FLAIR and MFMP information into one place and/or would like to be able to pull Purchasing and Finance & Accounting information from one place (Analysis) (Q44)

Reports Job Aid

  • Over 65% if respondents were unaware of the Reports Job Aid (Q19)

Report Request Process

  • Over 70% were unaware of the Report Request Process (Q21)

Of those 30%who were aware, customers wanted to be able to pull their own ad-hoc reports (Q27)

Analysis Tool

  • Over 54% of respondents were unaware of the Analysis Tool (Q28)

Of those 46% who were aware:

  • Over 60% did not use the Analysis Tool (Q29)
  • Over 58% did not find Analysis easy to use (Q31)

System Searches

  • Over 86% of respondents were aware of system searches (Q32)

Of those 14% who were aware:

  • Over 56% did not know results could be exported to Excel (Q34)
  • Over 93% found system searches useful (Q35)

Training

  • Over 52% of respondents were unaware that DMS MFMP offered Analysis Training (Q39)
  • Over 71% of respondents who had not already taken Analysis Training are interested in attending (Q41)

Action Items

  1. Document the Report Request Process (Key finding from Q21)

  1. Update the Secure Report website to increase awareness of Secure Reports (Key Finding from Q5)

  1. Develop MFMP Reporting website, which will be located on the Buyer Toolkit which will aid customers in receiving Reporting information (Key Finding from Q5)

  1. Update Reports Job Aid in a new user-friendly format which will better explain what reports are available and what audience the report caters to (Finding from free response Q20)

  1. Develop Secure Reports module in OnDemand

  1. Communicate changes made to our customers to increase awareness of all aspects of MFMP Reporting (Key Finding to Q5, Q19, Q21, and Q28).

  1. Create a Hot Topic on the Analysis Tool to increase awareness of the module itself and the training tools and training sessions currently available (Key finding from Q28, Q39 and Q41).