Message Branding

Module: / C.O.P.S.
Message Branding Questionnaire
/ Version 1.0 / Page 1 of 10

Message Branding

Fields documented in the following format: <Field Name> are populated in the messages based on the setup.

Fields documented in the following format: <Field Name> are system generated.

Footer

This footer will be placed in every email sent.

☐ Option 1: Default Footer / ☐ Option 2: Customized Footer
(ACH Alert will scope the effort required to complete the request and provide a quote back to the FI. Once the quote is approved, a Change Request will be drafted.)
Sincerely,
<Fraud Prevention HQ Implementation Questionnaire/Financial Institution Name>
Contact Us
Please do not reply to this email. If you have questions about your account, please call Customer Service at <C.O.P.S. Implementation Questionnaire/Notification Settings/FI Support Phone> or email us at < C.O.P.S. Implementation Questionnaire/Notification Settings/Email Addresses/Reply To>.
<Fraud Prevention HQ Implementation Questionnaire/Basics/Financial Institution Name>
<Fraud Prevention HQ Implementation Questionnaire/Basics/Address >
<Fraud Prevention HQ Implementation Questionnaire/ Basics/ City, State, Zip >
/ Sincerely,
<Fraud Prevention HQ Implementation Questionnaire/Financial Institution Name>
Contact Us
Please do not reply to this email. If you have questions about your account, please call Customer Service at <C.O.P.S. Implementation Questionnaire/Notification Settings/FI Support Phone> or email us at < C.O.P.S. Implementation Questionnaire/Notification Settings/Email Addresses/Reply To>.
<Fraud Prevention HQ Implementation Questionnaire/Basics/Financial Institution Name>
<Fraud Prevention HQ Implementation Questionnaire/Basics/Address >
<Fraud Prevention HQ Implementation Questionnaire/ Basics/ City, State, Zip >
/ Version 1.0 / Page 1 of 10
☐ Option 1: Standard Message Branding / ☐ Option 2: Premium Message Branding
(ACH Alert will scope the effort required to complete the request and provide a quote back to the FI. Once the quote is approved, a Change Request will be drafted.)

FI Level

/ Sent via Email and SMS (if opted in) / Sent via Email and SMS (if opted in)

Invalid ACH File

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Invalid File / Email / Subject
Content / INVALID FILE UPLOADED
Invalid File <File Name>
Upload Time: <Load Time> / Content
SMS / Content / INVALID FILE UPLOADED
File: <File Name>
Upload Time: <Load Time> / SMS / Content

Client Level

/ Sent via Email and SMS (if opted in) / Sent via Email and SMS (if opted in)

ACH Issuance Batch

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name>: Pending Issuance Batch / Email / Subject
Content / ACH ISSUANCE BATCH
Issuance Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending Issuance Batch
Authorization Code: <Authorization Code> / Content
SMS / Content / ACH ISSUANCE BATCH
Issuance Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending Issuance Batch
Authorization Code: <Authorization Code> / SMS / Content

Recipients Loaded

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Recipients Loaded / Email / Subject
Content / ACH ISSUANCE BATCH LOADED
Issuance Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Issuance Batch Loaded
Review and remove unwanted recipients. / Content
SMS / Content / ACH ISSUANCE BATCH LOADED
Issuance Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Issuance Batch Loaded
Review and remove unwanted recipients. / SMS / Content

ACH Pending Batch

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending ACH Batch / Email / Subject
Content / EXCEPTION
ACH Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending ACH Batch
Deadline: < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release>
Authorization Code: <Authorization Code> / Content
SMS / Content / EXCEPTION
ACH Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending ACH Batch
Deadline: < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release>
Authorization Code: <Authorization Code> / SMS / Content

ACH PENDING REMINDER

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Pending Reminder / Email / Subject
Content / EXCEPTION REMINDER
ACH Batch ID <Batch #>
Deadline: < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release> / Content
SMS / Content / EXCEPTION REMINDER
ACH Batch ID <Batch #>
Deadline: < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release> / SMS / Content

ACH Batch Approved

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved / Email / Subject
Content / BATCH APPROVED
ACH Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved / Content
SMS / Content / BATCH APPROVED
ACH Batch ID # <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved / SMS / Content

ACH Batch Approved BY FI

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved By FI / Email / Subject
Content / BATCH APPROVED
ACH Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved by FI / Content
SMS / Content / BATCH APPROVED
ACH Batch ID # <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Approved / SMS / Content

ACH Batch Rejected

/ Email / Subject / <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Rejected / Email / Subject
Content / BATCH REJECTED
ACH Batch ID <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Rejected / Content
SMS / Content / BATCH REJECTED
ACH Batch ID # <Batch #>
Description: <C.O.P.S. Implementation Questionnaire/Notification Settings/Product Name> Batch Rejected / SMS / Content

ACH Notify

/ Email / Subject / ACH Notify: Customer Notification / Email / Subject
Content / ACH NOTIFY
Co. ID: <Company ID>
Total CR: <# transactions> - $<Amount>
Total DR: <# transactions> - $<Amount>
<Fraud Prevention HQ Implementation Questionnaire/Financial Institution Name>
<C.O.P.S. Implementation Questionnaire/Notification Settings/FI Support Phone>
Contact before < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release> to cancel / Content
SMS / Content / ACH NOTIFY
Co. ID: <Company ID>
Total CR: <# transactions> - $<Amount>
Total DR: <# transactions> - $<Amount>
<Fraud Prevention HQ Implementation Questionnaire/Financial Institution Name>
<C.O.P.S. Implementation Questionnaire/Notification Settings/FI Support Phone>
Contact before < C.O.P.S. Implementation Questionnaire/Security/1st Release OR 2nd Release OR Final Release> to cancel / SMS / Content

Final Sign Off

I have completed this document for C.O.P.S. Message Branding Questionnaire. I understand that any changes after submitting this document to ACH Alert will require a change request and charges may be incurred.

Electronic Signature
Date
/ Version 1.0 / Page 1 of 10