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POSITION DESCRIPTION
Position title: Operations Manager (HACC focus)
EFT/Hours: 1.0 EFT / 38 hours pw
Award: Social, Community, Home Care and Disability Services Industry Award 2010. Social and Community Services-Victoria-Award 2000. The National Employment Standards.
MOSS MOU.
Salary: $74,040pa
Funding: Dept of Health, Home & Community Care (HACC)
Team: Management Team
Tenure: Ongoing
Office: Broadmeadows (initially), Northcote or Preston
Fringe benefits: Generous salary packaging is available. A car for
work & personal use.
Union: Australian Services Union (ASU)
Reports to: Management Team, CEO, Committee of Governance
Organisational Context:
Merri Outreach Support Service (MOSS) was established in 1989 with the aim of providing better access to support, housing and social options for people who experience homelessness or at risk of becoming homeless. The Agency also seeks to address the underlying social and structural causes of homelessness. This is the context from within which all decisions, policies and office procedures are developed.
MOSS provides a range of services to people experiencing homelessness or housing vulnerability, marginalised, men, women, and children in the North and West Metropolitan Region. These services are essentially split into either Home and Community Care (HACC) funded or Homelessness Support (SAAP) funded programs. The Agency is committed to providing the delivery of holistic team case management to a high needs cross target group as well as a range of other programs.
Merri Outreach Support Service has a strong commitment to research and community development and all staff are expected to participate in these activities. Consumer participation is highly valued in the planning and management of the Agency. The range of programs offered by the Agency is as follows:
- North and West Regional SAAP Children’s Resource Program
- Bright Futures
- Transitional Outreach Support Team
- Crisis Response Program
- Hume Transitional Support Programs
- Community Connections Program (HACC)
- Housing Support for the Aged (HACC)
- Shrivings Planned Activity Group (HACC)
- Brunswick High Rise Volunteer Program (HACC)
- Brunswick High Rise Support Program (HACC)
- Northcote High Rise Support Program (HACC)
- Facility Management and Tenant Participation Program (HACC)
Position summary:
Merri Outreach Support Service is looking to maintain, improve and develop the services that we provide to consumers. We operate in an environment where there is a growing expectation of professional service delivery, participation in the changes taking place in the Home and Community Care sector and the Homelessness Service System. The Agency has steadily grown in size and complexity and more recently in provision of HACC services.
The Operations Manager (HACC focus) sits within the Management Team which comprises the CEO, Operations Manager (SAAP) and the Operations Manager (HACC). A key responsibility will be to provide oversight and support to Merri Outreach Support Service’s Department of Health, Home and Community Care funded programs. Oversight of the Bright Futures program, supporting children who have experienced homelessness also sits in the Operations Manager (HACC) portfolio. The Operations Manager (HACC) is accountable to and supported by the CEO. The Management Team shares responsibility for managing the Agency overall on behalf of the Committee of Governance.
The suite of activities undertaken by the Operations Manager (HACC) will be subject to ongoing negotiation within the Management Team according to strengths and skills. Specific skills are however expected and these are outlined below. The Team will meet regularly and be expected to have a high degree of cohesiveness.
Most support programs at MOSS utilize a team case management approach, as opposed to a key worker model. In team case management all team members have input into the case plan and ongoing work with the consumer. Provision of supervision to Team Leaders is an important aspect of the role.
The Operations Manager (HACC) would be involved in liaison with key regional HACC personnel within the Department of Health. The incumbent would attend key meetings, keep abreast of sector initiatives, reforms and support their implementation. He/she will play a significant role in Agency development and strategic planning through the course of their work.
Merri Outreach Support Service was one of the first agencies to achieve accreditation by meeting the Homelessness Assistance Service Standards Plus (HASS+) through Quality Improvement and Community Services Accreditation (QICSA) and successfully underwent a second (3 year) cycle of external review in May 2011. The Agency is committed to Continuous Quality Improvement and it is expected that the Operations Manager (HACC) would play an important role in quality improvement processes. The incumbent will play the key role in HACC Quality Improvement initiatives as they arise.
The Agency places high importance on Occupational Health and Safety and has effective structures and reporting mechanisms in place. The Operations Manager (HACC) would have responsibility for overseeing OH&S processes. Other responsibilities include (HACC) staff recruitment and HR, budget awareness and contributing to the annual budget development. This will include oversight of the expenditure of flexible resources and brokerage. The role will share responsibility for organising staff training events.
The Operations Manager (HACC) is required at all times to work within the policies and philosophical framework of Merri Outreach Support Service, the guidelines and standards of the funding body and to adhere to the highest professional and ethical standards in performing their duties and responsibilities associated with the position.
Key Selection Criteria:
1. A tertiary qualification in community development, community services, social work, youth work or relevant field and extensive community sector experience.
2. Demonstrated highly developed interpersonal skills and high degree of integrity.
3. Experience or understanding of operating within a community based organisation.
4. Understanding of facilitated and co-operative leadership.
5. Experience in human resource development and / or co-ordination.
6. Experience and commitment to community development and consumer participation.
7. Experience of staff support and supervision particularly to staff in leadership positions.
8. Experience and understanding of change processes and change management.
9. A commitment to the pursuit of Agency excellence and an understanding of quality improvement processes including Occupational Health and Safety.
10. Demonstrated experience or knowledge of the Home and Community Care sector and Homelessness Support.
Additional Information:
Office: This position will be initially based at 22 Lakeside Drive, Broadmeadows but will be based at 9 Langwells Parade, Northcote or an alternative office location being sought in the Preston area.
Hours of work: The Agency is open Monday to Friday 9am – 5pm. This is a 5 days per week position.
Occupational Health and Safety: All employees are required to carry out their duties in a manner that does not adversely affect their own health and safety and that of others by reporting all incidents and injuries as well as co-operating with any measures introduced in the workplace to improve OH&S.
Equal Opportunity: Merri Outreach Support Service is an Equal Opportunity Employer. All staff members have a responsibility to be familiar with the Agency’s Workplace Bullying and Harassment Policy.
Employment is subject to:
· a current Working With Children Check
· a current Police Records Check
· a current Victorian Driver’s Licence
Privacy Notification:
We are collecting your personal information for the purposes of processing and considering your application for employment. We will use and disclose the information we collect from you only for these purposes. Unsuccessful job applications are retained for six (6) months and then securely destroyed.
Your personal information is kept secure and confidential and managed in accordance with the Merri Outreach Support Service’s Privacy Policy and Confidentiality Policy.
Application process and contact information:
For more information about the position please contact: Rob Sago 9359 5493. Additional information about Merri Outreach Support Service can be found on the website: www.merri.org.au
Please address the Key selection criteria in your application and include 2 referees, at least one of whom is a current/recent supervisor.
The closing date for applications is 5pm, Monday 28 November 2011.
Please forward applications to:
Tony Littman
Operations Manager
Merri Outreach Support Service
22 Lakeside Drive
Broadmeadows VIC 3047
or email
Interviews will be held on 7 & 8 December 2011.
Z:\11 - Management\HUMAN RESOURCES\Position descriptions\Operations Manager (HACC) PD with KSC.doc 2 November 2011