POSITION DESCRIPTION
Learning Administrator
Mercy Health Training Institute
Core Mercy Values: / Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork
Position title: / Learning Administrator / Employee name:
Entity / Group:
Business Unit / Department: / Learning
Mercy Health Training Institute / Date: / August 2014
Position reports to: / Compliance & Administration Managers
Position Purpose: / To deliver high level administrative support to ensure effective function of the Registered Training Organisation.
Qualifications/Experience: / Certificate / Diploma Health Administration / Administration
Certificate IV TAE – (desirable)
Excellent administration and computer literacy skills
Relevant and current professional and / or vocational qualifications and industry experience
Extensive knowledge and experience in working within RTOs including student management systems
Resource management: / Annual Operating Expenditure:
Annual Capital Expenditure: / Not applicable
Mercy Health (no direct reports) Learning Administrator MHTI
Mandatory Organisational Competencies / Personal Competencies / Job Competencies· Orientation (on commencement) / · Commitment to the Mercy values / · Comply with the requirements of the mandatory training/specific job related competencies policy and procedure.
· Diversity & Equity (annual) / · Demonstrated ability to build relationships with people at all levels
· High level of customer service skills / · Strong administrative, organisational, writing skills and ability to manage several tasks at one time.
· Emergency Procedures (annual) / · Ability to work as part of a team, autonomously and to strict deadlines / · Demonstrated solution-focused approach and analytical capability
· Work Health & Safety (annual) / · Willingness to adopt and implement change / · Working knowledge of ASQA compliance requirements
· Working knowledge of AVETMISS and DELTA
· Infection Control (annual) / · Excellent communication and interpersonal skills / · Compliance with organisational and RTO policies and procedures
Generic Requirements
· Act professionally and in accordance with the Mercy Health Code of Conduct
· Participate in annual performance development review (PDR) process
Key Result Areas / Key Activities / Standard Measures /
Demonstrates and upholds the Values and Mission of Mercy Health / · Ensure the values of Mercy Health are incorporated into daily work practices. / · Shows compassion and provides support to colleagues and learners?.
· Consistently shows respect and values each person’s dignity.
· Seeks opportunities to be innovative for improvement.
· Communicates openly and honestly as an effective team member.
Demonstrates an understanding of individual responsibility for safety, quality & risk and participates in organisational quality and safety initiatives / · Maintain a safe environment for learners/self/colleagues and members of the public.
· Escalate concerns regarding safety, quality & risk to an appropriate staff member.
· Participate in evaluation and continuous improvement processes. / · Orientation completed
· Works within WH&S Guidelines
· Reports WHS issues to the appropriate staff member
Administration and Customer Service / · Oversees day to day operations of the RTO including but not limited to:
a) resource usage and allocation
b) customer service
c) learner support
d) meeting schedules, agendas, minutes
e) correspondence
f) learner management system
g) review of policies and procedures
h) human resource support including recruitment
i) Mail collection and distribution
· Implements a service culture and ensures own service commitments are met
· Supports the delivery of services to learners and clients
· Acts as a liaison for RTO personnel and learners / clients
· Assist with preparation of documents for fortnightly payroll processing , including reviewing documents
· Assist with the coordination of the Fee for Service Program
· Assist with auditing of learner files as required
· Preparation of meeting schedules and minutes as required. / · Direct administration support to RTO personnel
· Administration support completed at a high standard and in a timely manner at all times
· High level of customer service and correspondence at all times
· Accurate data entry into Student Management System (SMS)
· Provide administration assistance in the recruitment process
· Assist with ongoing compliance with legislative instruments / materials / resources and external funding requirements as directed
· Active participation and support in RTO auditing requirements
· Evidence of system improvements in RTO administrative operations
· High attention to detail in all work produced
· Efficient processing of fortnightly payroll
· Successful production of training outcomes and material required for the Fee for Service Program
· Accurate completion of Record of Evidence Audit on Learner Files as required
· Timely completion and distribution of meeting and agenda documents
Professional Development / · Participate in professional development activities to maintain and enhance vocational and educational currency and competency
· Participate in the performance development review process / · Organisational annual mandatory and role related competencies are completed
· Demonstrate a commitment to ongoing relevant learning and development
· Attendance at staff meetings, in-services, workshops, courses relevant to role
Communication / § Maintains communication with all MHTI external / internal stakeholders, clients, trainers / assessors and learners across Mercy Health
§ Identify and implement strategies to improve service delivery to customers
§ Liaise with internal and external stakeholders to meet training targets
§ Evidence of open and transparent communication / § Manage and action all RTO Training enquiries received in a timely and professional manner
§ Assist in speaking to internal / external groups to ensure training services are aligned with business requirements
§ Assist in the integration of learning / training services across Mercy Health
Employee’s Signature: / Date:
Print Name:
Manager Signature: / Date:
Print Name: / Kamaree Berry
Mercy Health (no direct reports) Learning Administrator MHTI