Maria J. Douglas1376 E. Marigold Drive Bloomington IN 47401
(812) 340-5925
Objective:
Obtain a challenging position that will allow me to use my demonstrated organizational, customer-focused, multi-tasking skills to set and achieve goals and enhance the performance of a successful organization
Employment History:
HOPE Foundation Inc.3/2008-9/2010
Non-profit organization that provides professional development for K-12 teachers and administrators
Director of Operations/Marketing/Events
All of the duties listed under Manager of Operations
Supervised Marketing Associate and all outsourced projects
Ensured copy editing, branding and messaging
Scheduled promotion distribution
Collaborated with various PR firms
Supervised Event Manager, Event Coordinator and Logistics Manager
Manager of Operations
Supervised Operations Administrative Assistants, Data Entry and Information Systems departments
Participated in the HOPE Executive Team
- Business strategy
- Consulted on organizational structure
- Process mapping
- Financial monitoring
- Project management
- Policy and Procedure creation
- Interim Marketing and Sales Director duties
- Interim COO duties shared with two other individuals
- Facilitates various company meetings
Implemented technology for efficient communication
Ensured cross-departmental communication
Restructured and monitors the Daily Sales Report
Created various reports tracking productivity
Managed business relationships with vendors and outsource providers
Organized and reports data
Created materials for HOPE conferences
Provided customer service
Managed building maintenance and security
Systems Analyst
Analyzed business procedures
Created and documented business systems
Implemented policies and procedures
Interim Executive Assistant to HOPE President
Ensured the success of HOPE’s 2008 South Africa expedition
Platinum Strategies, Inc.2006-2008
Privately held internet company that sells and markets health and wellness supplements
Business Strategist
Implemented marketing and sales strategies
Optimization of employees and business strategies
Reviewed business procedures and consulted on business strategies
Managed business relationships with vendors and outsource providers
Created and implemented multilevel marketing programs that increased traffic to the retail website resulting in increase in sales, optimized compensation plans, and included retention of special clients
Developed and maintained business process reports to track performance of $2.5 million shipments
Obtained Google Adwords Professional status
Customer Service Representative
Provided customer support
Managed multiple incoming phone lines
Responded to customer inquiries
Provided live on-line support
Processed returns and chargebacks
Handled billing and accounts receivable
Center for Behavioral Health – Transitional Care Facility1997-2006
Sub-acute mental health facility that provides 24-hour care to chronically mentally ill adults in a residential setting
Assistant Manager
Supervised a staff of 13-15 Behavioral Health Technicians
Hired, trained and scheduled team technicians
Monitored budget
Participated in CNS and MD rounds
Managed case load
Created treatment and discharge plans for residents
Implemented new After Hours program
Managed daily operations of office and facility
Behavioral Health Technician
Provided crisis intervention
Managed 24-hour emergency services phone lines
Implemented treatment plans for residents
Conducted treatment groups
Provided support to client base of 10 in-house, 4 out-patientwalk-ins
Residential Technician
Taught life skills training
Documented progress of clients
Monitored self administration of medication
Provided crisis intervention
Education
IndianaUniversity 1993 – 1997 Social Work
Skills
80 WPM, proficient in MS Office applications, proficient in Internet functions (some experience with web site design), proficient in Salesforce.com Customer Relations Management system, multi-tasking, organized, dedicated, responsible, mature, goal oriented, excellent oral and written communication, able to work autonomously and as a team member, self-motivated
Consultant Work
BloomingtonOnline.NET6/2010-present
Internet company focused on the Bloomington Community. Provides directory listings, internet marketing and website development
Account Manager
Identifies target market(s)
Initiates cold calls
Schedules appointments with goal of one call close
Responsible for customer service
Consults on business strategy
Initiates marketing strategies
Participates in various networking groups
Increased sales 100% in 5 months
Volunteer
Girls Inc. of Monroe County Board Member since 2011
My Sister’s Closet Board Member since 2010
References:
Supplied upon request
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