2007 RECIPIENTS
MANITOBA SERVICE EXCELLENCE AWARDS
Community Service Award
Craig Steffano, Manitoba Science, Technology, Energy and Mines, Winnipeg
Craig Steffano devotes much time and energy to protecting the interests of children, both at home and abroad. As foster parents, he and his wife Heidi have provided children in need with a loving, healthy and safe environment for the past six years. They have fostered many children and adopted three siblings, which required major renovations to the family home. Steffano also supports a foster son and his family in Nicaragua and donates his time to other local organizations including the Union Gospel Mission and Samaritan’s Purse.
Innovation Award
Health Information Management (HIM) Team, Manitoba Health, Winnipeg
Louis Barre, Craig Kasper, Donna McCartney, Rachel McPherson, Brie Morey, Renata Neufeld and Robert Shaffer
To improve efficiency and accuracy in measuring wait-times performance indicators provincewide, the Health Information Management Team developed a monitoring and accountability tool called the Dashboard. The Dashboard is a detailed monthly report that offers approximately 185 comparisons and produces a common, single performance report. In addition to eliminating redundancies in data collection, storage and reporting, the Dashboard has dramatically enhanced regional performance accountability while also giving regional health authority management teams a high-quality, executive reporting tool for evaluation and decision-making.
Leadership Award
Charyle Crawley, Manitoba Health, Selkirk
Charyle Crawley is recognized as a role model and leader in setting the standard of excellence at the Selkirk Mental Health Centre (SMHC). She supervises occupational therapy students and promotes SMHC as a progressive treatment facility for mental health and acquired brain injury rehabilitation. She empowers staff and encourages patients to direct their own care and treatment whenever possible. In every task she undertakes, from life-skills counselling to falls-prevention strategies, she shows great skill in formulating patient-centered, action-oriented, realistic goals.
Service Excellence Individual Award
Audrey Lumsden, Manitoba Family Services and Housing, Winnipeg
A social worker in Winnipeg’s child welfare system for 30 years, Audrey Lumsden goes the extra step to ensure an ongoing connection between children and their birth families, gathering stories and photos on her own time to bridge the connection. She advocates for children and their families and engages community organizations and agencies to work together to fill service gaps. An educator and mentor to new staff, she played an integral role in developing the current field-evaluation process for students from the faculty of social work at the University of Manitoba.
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Service Excellence Team Award
Parks Reservation Service Project Team, Manitoba Conservation, Winnipeg
Terill Adamik, Barry Bentham, Peggy Christiansen, Audrey Coates, Michele Despins, Tracy Elbourne, Dan Haughey, Betty Jubinville, Shelley Penziwol, Don Petsche and Tina Pratt
Developed in 2006, the Parks Reservation Service (PRS) was a major undertaking for the development team. To intensify the challenge, the project had to be completed in just three months, an extremely short timeframe for a system of this magnitude and complexity. The PRS enables campers to reserve provincial park campsites on the Internet or by telephone and functions as an administrative and management tool. All team members worked at full capacity to develop the PRS application, automate campground offices and train campground and call-centre staff while maintaining or exceeding customer expectations through each phase of development and implementation.
Premier’s Career Achievement Award
Dr. Greg W. Hammond, Manitoba Health, Winnipeg
A physician of internal medicine, medical microbiology and infectious diseases, Greg Hammond holds a fellowship from the Centers for Disease Control and Prevention in Atlanta. His 27-year career with the province began as medical director for Cadham Provincial Laboratory and recently culminated with his retirement as director of public health. He is recognized nationally for distinguished service and career achievement in research, teaching and clinical care. Hammond actively engaged and inspired the people he worked with and exemplified the highest ideals in his commitment to public health and the well-being of Manitobans.