Irine Quiblatin

Mob:00639995170138

Email:

OBJECTIVES:

To impart acquired knowledge and skills in the field of customer service to an organization in which may be able toimprove my self and to contribute more progress to the company.

WORK EXPERIENCE:

Manhattan Avenue Hotel4* – Dubai,United Arab Emirates

March, 2007 –April 2010

Guest Relation Executive

April 2009 – April 2010

  • Taking care for all guest feedback during their stay in the hotel and perform appropriate responseto pleased them.
  • Assisting guest with pleasure,informing and guiding them to some possible activities in Dubai for them to experience.
  • Responsible for the visibility of the hotel in the market.
  • Coordinate with Tour operators, Travel Agent and local Company’s hotel contract.
  • FacilitateHotel reservations such us Wedding, Birthday Parties, and Company’sMeeting.
  • Successfully signed contract with some travel agencies which generate a very good income to the company.

Reservation Clerk cum Revenue officer

March, 2008 – March2009

  • Responsible forthe room reservations of the Hotel.
  • Maintaining the room revenue in the higher position at all times through up selling. Directly report to the Hotel General Manager.
  • Maintaining online booking and coordinate with the travel agencies.
  • Maintaining room allocations and back to back rooms given to all travel and tours and managed the release period at the same time.
  • Established and maintainedvarious filings and records management system.

Telephone Operator

March, 2007 –February 2008

  • Answering the telephone calls in a friendly and polite manner with a smile.
  • Attending all the calls and transferring them to the person concern in a professional manner.
  • Maintaining systematic and organized procedure of the department.
  • Sending CID report as per the DubaiMunicipality requirements.

MajesticHotelTower4* Deluxe – United Arab Emirates

June 2006 –February 2007 (Pre Opening Team)

Restaurant Receptionist

  • Welcoming guest and visitors and setting them.
  • Accepting restaurant reservations.
  • Maintained systematic and organized procedure of the department.

Tree House Fine Dining Restaurant – Quezon CityPhilippines

October 2005-June 2006

Assistant Supervisor

  • Reports directly to the Operations Manager.
  • Coordinating with various departments to ensure customer satisfaction.
  • Keeping all area clean and presentable as per standard
  • Receiving complains and compiling then to the management

Educational Attainment

  • AMAComputerCollege

Bachelor of Science in Information Technology

1st Year-Trimester

  • Davao National Agricultural School

2Years Tourism and Hotel Technology

Graduate.

Skills & Knowledge

  • Proficient in MS- WINDOWS,EXCELPOWER POINT AND INTERNET
  • Communicate effectively and proficient in both written and oral.
  • Good interpersonal skills, flexible, honest and willing to undergo training.

Personal Profile

  • Date of birth: April 18, 1985
  • Nationality: Filipino
  • Marital Status: Single
  • Age: 25
  • Height: 5’1”
  • Weight: 57 kg

References:

Will be provided as per request.

I hereby declare that all information’s above are true and correct to the best of my knowledge and capabilities.