COIN STREET GROUP

MANAGER, GROUP DIRECTOR’S OFFICE

Reports to:Group director

Responsible for: Executive and personal assistants (within the GDO)

Salary range:Circa £50,000 per annum

Based at Coin Street neighbourhood centre, 108 Stamford Street, South Bank London SE1 9NH

The Group Director’s office sits at the heart of the organisation. It is a dynamic and exciting place to work and we need an energetic and organised self-starter to help support our work. The role will sit within the Group Director’s office and will support the Leadership team by providing a mix of executive and administrative support and project management. The Leadership team comprises the Group director, deputy Group director, director of community, and chief financial officer.

Key responsibilities

  • Line manage and supportGDOexecutive and personal Assistants.
  • Effectively manage day to day GDO business, ensuringthat best use of time is made and all relevant information available when required for key decisions.
  • Develop a thorough understanding of Leadership team priorities and ways of working, and represent its members effectively to internal and external stakeholders.
  • Identify and resolve issues which can be managed without the Leadership team’s direct personal involvement.
  • Provide high level administrative support on confidential matters, undertake research and compile information, and conduct correspondence across a wide range of issues.
  • Project manage specific streams of work, and co-ordinate managers in other teams to deliver cross-organisational projects.
  • Develop, manage and coordinate administrative services across the organisation, liaising with others to improve systems and processes as necessary.
  • Ensure the smooth running of all Board, Leadership and Management team meetings, commissioning and circulating papers, taking minutes when required, chasing actions, and managing all logistical arrangements.
  • Ensure organisational compliance with mandatory and statutory requirements.
  • Ensure the organisation’s emergency planning, business continuity and health & safety plans remain up to date and understood by all staff.
  • Undertake such other activities as the Group director may reasonably require.

GENERAL reQUIREMENTS

  • To comply with the Group’s Equal Opportunities policies.
  • To comply with the Group’s Health & Safety policies.
  • To comply with the Group’s Safeguarding policies.
  • To comply with the Group’s ICT policies and procedures.
  • To promote an organisational culture that reflects the Group’s values:
  • Creative: By looking for solutions rather than problems I will find better ways of doing things
  • Collaborative:By respecting the views of others we will learn, grow, and achieve more together
  • Committed: I do what I say I am going to do, and do the best job I can.

PERSON SPECIFICATION

Knowledge and experience

  • Proven experience of working in a similar role and of providing high level corporate support
  • A demonstrable ability to liaise effectively with employees and external stakeholders at a variety of levels, communicating with clarity and confidence
  • A good command of the English language and a proven record of accurate minute-taking
  • A demonstrable ability to research, analyse and summarise information
  • Proven project management skills
  • Experience of ensuring organisational compliance
  • Successful experience of managing a small team
  • Excellent level of proficiency in Outlook, Word, Excel and PowerPoint

Skills and personal qualities

  • Assertive and proactive, with the ability to work on own initiative with little supervision
  • Ability to prioritise workloads, work to deadlines, and work under pressure – managing competing demands effectively
  • Good analytical skills with the ability to identify key points from complex material or information
  • Attention to detail and the ability to follow tasks and ideas through to completion
  • Good judgement and diplomacy
  • Flexibility and adaptability,including attendance at meetings outside core working hours, including some evenings and, onoccasion, weekends
  • Excellent time management
  • Discretion in dealing with confidential information

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