MANAGEMENT/ MARKETING/HUMAN RESOURCES CONCEPTS

REGIONAL 2009

PAGE 1 of 9

MANAGEMENT/MARKETING/ HUMAN RESOURCES (72)

—OPEN EVENT—

Regional– 2009

TOTAL POINTS______(500)

Failure to adhere to any of the following rules will result in disqualification:

  1. Contestant must hand in this test booklet and all printouts. Failure to do so will result in disqualification.
  2. No equipment, supplies, or materials other than those specified for this event are allowed in the testing area. No previous BPA tests and/or sample tests or facsimile (handwritten, photocopied, or keyed) are allowed in the testing area.
  3. Electronic devices will be monitored according to ACT standards.

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May be reproduced only for use in the Business Professionals of America

Workplace Skills Assessment Program competition.

True/False and Multiple Choice

Identify the choice that best completes the statement or answers the question.

  1. The way a product is created to look for selling is called packaging.
  2. True
  3. False
  1. The transfer of training concepts refers to employees teaching each other different jobs for rotation.

A. True

B. False

  1. When an employee is given a scorecard and allowed to rate their work performance this is called a peer evaluation.

A. True

B. False

  1. The process in which management plans for the exit of current employees and the promotion of other employees is called Succession Planning

A. True

B. False

  1. Employees that receive overtime pay are considered Exempt Employees.
A. True
B. False
  1. The responsibilities of planning, organizing, leading and controlling are handled by ______.
A.Front Line Workers
B.Management
C.Team Leads
D.Trainees
  1. The standards of conducts and moral values involving right and wrong actions arising in the work environment are an example of ______.
  1. Social Responsibility
  2. Business Ethics
  3. Business Order
  4. Social Class
  1. Many companies have a ______that determine what policies, procedures, and actions are correct.
  1. Legal Standards
  2. Code of Ethics
  3. Statue of Limitations
  4. Corporate Integrity
  1. An illegal act that has been committed against the enforcement or protection of private rights is a violation of ______.
  1. Criminal Law

B.Civil Law

  1. Tort Law
  2. Infraction of the Law
  1. The actions of a private or civil wrongdoing where action can be taken to receive damages are direct violations of ______?
  1. Civil Law
  2. Criminal Law

C.Tort Law

  1. Negligence
  1. John is a manager at Brown Industries. His sister Samantha works in his department as an executive assistant for another manager. Samantha has an issue with tardiness and allows her brother John to clock her in for work before she actually arrives. This is ______.
  1. Embezzlement
  2. Unethical

C.Theft

  1. Racketeering
  1. An offense against society is considered:
  1. Tort Law
  2. Civil Law

C.Criminal Law

  1. Violation
  1. The criminal charge for running a business legally, but conducting business illegally from within the business is called:
  1. Whistle blowing

B.Racketeering

  1. Blue-Collar Crimes
  2. White-Collar Crimes
  1. The act of disclosing information that may or may not be harmful to the success or progress of a company is called:
  1. Confidentiality

B.Whistle blowing

  1. Delegation
  2. Benchmarking
  1. When analyzing a group of people who share the same values, attitudes, and interests in a market the segmentation type is know as ______?
  1. Demographic Segmentation
  2. Geographic Segmentation
  3. Benefit Segmentation
  4. Psychographic Segmentation
  1. The development of unique goods, services, or product for an individual customer would be considered?
  1. Mass Marketing
  2. Relationship Marketing
  3. One-to-One Marketing
  4. Volume Segmentation
  1. In business it is important to keep the environment a clean and livable place for all human beings. Federal regulatory standards and laws mandate that products be created with this in mind. These product types are classified as?
  1. Brownfield Sites
  2. Greenfield Sites
  3. Green Products
  4. Biodegradable Products
  1. The Food and Drug Administration classifies products that have no chemicals or pesticides as:
  1. Natural
  2. Organic
  3. Healthy
  4. Chemical-Free
  1. A ______is a consumer need that is intangible and may lead to other needs as well.
  1. Product Line
  2. Service
  3. Industrial Goods
  4. Knockoff Brand
  1. The combination of promotional tools and products presented in the marketplace is known as a ______.
  1. Promotion
  2. Integrated Marketing Communication
  3. Interactive Promotion
  4. Promotion Mix
  1. The key to effective time management and goal achievement is utilizing the skill of ______.

A.Organization

  1. Persistence
  2. Determination
  3. Reconstruction
  1. The modern calendar and time structure used in America and created within the Roman Empire is ______?
  1. Roman Time

B.Julian Time

  1. Grand Imperial Time
  2. English Time
  1. Business Communication that is transmitted through speech, voice, or videoconferences is considered?
  1. Informal Communication
  2. Formal Communication

C.Oral Communication

  1. Written Communication
  1. Communication that takes place outside formal channels without regard for the structure of authority a company has is called?
  1. Verbal Communication

B.Informal Communication

  1. Written Communication
  2. Nonverbal Communication
  1. Global business that takes place in the countries of Belize, Chile, Columbia, and Argentina are considered to be in the region of ______.
  1. Latin America
  2. Germanic
  3. Nordic
  4. Latin European
  1. When companies train employees in dual jobs that are closely related this method is called:
  1. Job Sharing
  2. Cross-training
  3. Expert Systems
  4. Dual-Role Responsibilities
  1. The system of determining the worth of jobs in order to determine what jobs require a higher pay incentive in comparison to others within the company is called:
  1. Escalator Clauses
  2. Consumer Price Index
C.Job Evaluation
  1. Job Ranking System
  1. When predetermined wage grades are classified and grouped according to the types of positions in the company is called:
  1. Job Ranking System
  2. Job Classification System
  3. Real Wages
  4. Factor Comparison System
  1. When benefits are given to households that have couples of the same sex they are called:
  1. Family Benefits
  2. Equal Opportunity Benefit
  3. Domestic Partnership Benefits
  4. COBRA Benefits
  1. If an employee suffers from a work-related injury they are able to receive ______in order to defray the loss of income.
  1. Unemployment Insurance
  2. Medical Insurance
  3. Supplemental Insurance
D.Workers’ Compensation Insurance
  1. In a business setting an internal information channel that passes information unofficially is called a:
  1. Network

B.Grapevine

  1. Resource
  2. Communication Block
  1. A formal complaint that is lodged against management for violating company laws, union contracts or other binding agreements is called a ______.
  2. Strike
  3. Mediation
  4. Arbitration
  5. Grievance
  1. In American business the agency created to monitor and enforce laws dealing with securities is the ______.
  2. Environmental Protection Agency
  3. Federal Trade Commission
  4. Securities and Exchange Commission
  5. Equal Employment Opportunity Commission
  1. A short-term goal created by management to get an overall objective completed is a ______.
  2. Contingency Plan
  3. Strategic Plan
  4. Tactical Plan
  5. Assessment Plan
  1. The efficiency and effectiveness of a manager to direct employees in a correct order is the ______.
  2. Staff Personnel
  3. Matrix Structure
  4. Formalization
  5. Span of Control
  1. The skill to motivate, encourage, and guide employees to meet the organizations objectives is referred to as ______.
  2. Management
  3. Supervision
  4. Executive Order
  5. Leadership
  1. The ability to produce products and promotions to accommodate the needs of large groups of consumers is called______.
  2. Co-Marketing
  3. Value Packaging
  4. Marketing Strategies
  5. Mass Marketing
  1. Special regional areas used to introduce products to obtain consumer responses and reactions are known as______.
  2. Product Life Cycle
  3. Specialty Goods
  4. Test Marketing
  5. Packaging
  1. If you purchase cereal such as Frosted Flakes, Cheerios, or Fruit Loops these are all considered to be ______.
  2. Family Brands
  3. Generic Products
  4. Private Brands
  5. National Brands
  1. Skilled ______consists of hiring employees, skills development, and fostering and environment of high employee retention.
  2. Compensation
  3. Job Placement
  4. Staffing
  5. Marketing
  1. When employees have the option to keep their health insurance upon termination this is known as ______.
  2. Company Sponsorship
  3. COBRA Benefits Plan
  4. Extended Insurance Plan
  5. 401 K Plan
  1. The development of furniture and equipment to prevent workplace health issues such as Carpal Tunnel Syndrome is referred to as ______.
  2. Green
  3. Ergonomic
  4. Organic
  5. Contemporary
  1. The measurement of one company against another company is called ______.
  2. Diversity
  3. Benchmarking
  4. Production Level
  5. Return On Investment
  1. When your first begin working for a company the process of getting you “familiarized” with policies, procedures, and corporate culture is called ______.
  1. Education
  2. Orientation
  3. Development
  4. Retirement
  1. A corporate initiative to reach for continual improvement and responding to the needs and expectations of consumers is known as ______.
  2. Just In Time Management
  3. Total Quality Management
  4. Logistics Management
  5. Process Reengineering
  1. A distinct pattern of work-related experiences that reflect the course of a person’s life is a ______.
  2. Job
  3. Consulting
  4. Career
  5. Degree
  1. A written document that contains a person’s educational, professional, and personal achievements is called a ______.
  2. Curriculum Vitae
  3. Job Application
  4. E-profile
  5. Resume

48. Any company resource that will be a benefit for the owners of it is called a company ______.

  1. Liability
  2. Owners’ Equity
  3. Asset
  4. Auditing
  1. Creating contacts with people who can help you obtain high levels within your career is called ______.
  2. Networking
  3. Performance Appraisals
  4. Salaries
  5. Garnishing
  1. The transfer of meaning from one person to another is known as ______.
  1. Nonverbal Communication
  2. Informal Communication

C.Online Communication

D. Communication