MAKERBOT WARRANTIES AND COVERAGE

Contact info is:

Whether you're having a problem with something you bought from us, or just have some questions, we're always happy to help. Whenever you have a question, just head over to to get in touch with our team.

We do our best to get back to you as soon as possible and offer email service Monday-Saturday 9-6pm EST. You should receive a response in 24 hours. We also schedule phone support sessions as needed. We support software and hardware related issues, can order replacement parts and urge users to contact us as opposed to just ordering on line as we can usually save them some money and guide them through the repair. We also issue RMAs for items that require repair by our repair team.

Warranty, Returns, and Replacements

MakerBot products do not carry a long-term warranty. Returns are possible only on unused items, within 14 days of receipt. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll always work with you to get your bot running again.

MakerCare

Is a parts replacement program.

The MakerCare Service Plan (“MakerCare” or “Plan”) is available at the time of purchase or by contacting the MakerBot Sales team at (347) 334-6800 within 30 days of the date the MakerBot Replicator 2 is shipped.

MakerCare is available in the contiguous United States. The Plan is non- transferrable and non-refundable, except if the MakerBot Replicator 2 is returned within our 14 day Return Policy. See “Returning Purchased Items” in the full MakerCare Terms of Service.

Each Plan covers one product. At the time your product with MakerCare is shipped or enrolled in the plan, its serial number is registered with its associated MakerCare Service Plan (“MSP”) number. Only the MakerBot that is registered with this MSP number is eligible for service under the Plan.

The term of the Plan is one (1) year from the order ship date or date of purchase if purchased within the 30 days following the ship date. MakerCare covers certain non-consumable MakerBot Replicator 2 parts when they require replacement due to defect or normal wear. Exclusions apply. See list below.

In order to redeem MakerCare benefits, the original purchaser of the MakerBot and associated Plan should contact MakerBot Support (“Support”) via web form or email to open a ticket. Support hours are 9:00 AM to 6:00PM EST, Monday-Saturday. Support will help to identify the source of the trouble. If replacement parts are deemed necessary, Support will coordinate shipment to you. If a return is deemed necessary for proper servicing, Support will issue you a Return Merchandise Authorization Number. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your MakerBot is shipped back to you and will cover shipping costs.

Contact MakerBot Support via the web form or by emailing .

Covered Parts

Motherboards
LCD displays
Memory cards
Touch pads
Power supplies
Cables and wire harnesses
Motors and mechanical components

Exclusions

Filament and MakerBot Acrylic Build Surface.
Consumables used in troubleshooting.
Other exclusions apply; see full Terms of Service here.