LVC Operations Manager- Job Description

Purpose of the Post

The Operations Manager will leadasmall team providing Veterans and their families support and assistance in employability, housing, benefits, pensions, health & well-being and social inclusion. The post holder will work closely with the Operations Directorto implement the Strategic Plan and Operational Programme.

Based mainly in the LVC office in Dalkeith and also in other locations as specific events and outreach services require.

Responsible to

The Operations Director.

Hours

12 to 20 Hours per week (negotiable and flexible across 5 days)

Main Duties and Responsibilities

  1. Ensure that the team works toward the achievement of clear operational objectives
  2. Recruit, manage, support and develop members of the client support team and volunteers
  3. Work closely with the Operations Director to ensure the integration and implementation of strategic and operational plans
  4. Ensure that all organisational policies and processes are current, fit for purpose and meet legislative requirements
  5. Provide accurate management information to inform strategic and operational decision making
  6. Financial management of LVC’s operations
  7. Ensure record keeping is current and meets requirements of data protection
  8. Collaborate effectively with partner organisations
  9. Manage relationships with suppliers
  10. Manage the LVC centre facility in Dalkeith
  11. Undertake specialist training as required
  12. Be knowledgeable of other Veteran’s organisations and how they can help LVC clients
  13. Adhere to external regulations and legislation, including OSCR and data protection
  14. Provide client support when required

The post holder will be subject to a Protection of Vulnerable Groups (PVG) check by Disclosure Scotland

Salary & Benefits:

Posts will be based on a full-time salary of between £25,000 and £27,000 pa, pro-rata dependent upon experience. Holidays will also be pro-rata based upon 25 days and 10 statutory holidays pa.

LVC Operations Manager - Person Specification:

Competency / Essential / Desirable
Attitudes and values / A commitment to effective teamwork based on trust, delegation and empowerment
Basic understanding of the concept of person-centred support
Understanding of and empathy with LVC’s aims and objectives / An understanding of the key issues faced by Veterans and their families
Can demonstrate experience of work with Veterans
Experience of benefits, housing and employment issues
Work experience / Experience of leading a small team
Experience of office, facilities or operational management / Experience of multi-agency working.
Experience of partnership working
Experience of community fund raising
Qualifications / English and Maths at O grade or equivalent / Management, social work or third sector qualification.
Communication / Excellent interpersonal, general communication and telephone skills.
Able to define and manage appropriate IT infrastructure requirements for small teams / Social media and web skills
Organisational skills / Experience in maintaining organisational processes and procedures