DAILY OPERATIONAL PERFORMANCE REVIEW

Tuesday, 14th October, 2014

SENIOR OPERATING OFFICER’S SUMMARY

Customers using the network today would have experienced a less than satisfactory level of service. There were two service affecting issues during the day, both being customer related. Northern line services were suspended between Camden Town and East Finchley as a result of a Person Under Train incident which occurred at Archway. Hammersmith and City services were part suspended between Hammersmith and Edgware Road as a result of trespasser in the Shepherds Bush Market area. Great Portland Street station was closed due to water ingress in the fire panel and Lancaster Gate was closed due to defective lifts (1 & 2). VJD
Bakerloo / Central / Victoria / Waterloo & City / Jubilee / Northern / Piccadilly / H&C / Circle / District / Metropolitan / Network Totals / Network %(Trains in Service)
PROVISIONAL EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE
Provisional excess Platform Wait Time / 5 / 6 / 9 / 5 / 4 / 20 / 11 / 31 / 51 / 16 / 11
Target excess Platform Wait Time / 10 / 13 / 12 / 9 / 10 / 13 / 21 / 35 / 42 / 24 / 20
Headway proxy (%) / 99.4 / 99.0 / 96.7 / 99.3 / 98.9 / 95.4 / 98.7 / 95.8 / 96.8 / 97.4 / 97.8
Advertised good service (%) / 100 / 100 / 100 / 100 / 100 / 82.3 / 100 / 93.1 / 81.8 / 100 / 100
UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS
06:00 / 1R / 1R / 2 / 276 / 99.3
09:00 / 1R / 1C / 2 / 539 / 99.6
12:00 / 4C / 4 / 444 / 99.1
15:00 / 1R / 2C / 3 / 447 / 99.3
18:00 / 1R / 1C / 1R / 1R / 1St / 4R / 9 / 539 / 98.3
21:00 / 0 / 454 / 100
24:00 / 0 / 352 / 100
% trains across snapshots (per line) / 100 / 99.3 / 99.5 / 100 / 99.1 / 99.1 / 99.8 / 99.1 / 100 / 98.2 / 20 / 3051 – 99.34
Attribution Key: ‘T’ = Track / ‘R’ = Rolling Stock/ ‘S’ = Signalling / ‘O’ = Other Asset / ‘C’ = Customer or External / ‘St’ = Staff
District line only: Rolling stock defects have stock type (d or s) indicated.
TOTAL UNSCHEDULED TRIP CANCELLATIONS
TOTAL SCHEDULED / 692 / 878 / 972 / 568 / 937 / 1378 / 800 / 468 / 1001 / 704 / *No District line train cancellation or TPH data available due to a known technical fault.
Complete Trips
CANCELLED / 4 / 3 / 12 / 6 / 3 / 28 / 2 / 0 / No Data* / 11
Part Trips
CANCELLED / 0 / 4 / 18 / 0 / 4 / 44 / 0 / 2 / No Data* / 6
% Complete / 99.4 / 99.2 / 96.9 / 98.9 / 99.3 / 94.8 / 99.8 / 99.6 / No Data* / 97.6

A trip is defined as a journey between scheduled termination points in one direction.

Notes:
Northern line – 12.00 – all cancellations attributed to the PUT incident at Archway
Metropolitan line – 18.00 – 3x cancellations attributed to no OK stock.
TOP INCIDENTS
Time / Line / Location / Reason / Delay / Indicative LCH / Owner
09.24 / Northern / Archway / PUT / 59 / 7,963 / COO
13.52 / C&H / Shepherds Bush Market / Trespasser / 26 / 2,190 / COO
06.35 / Central / Lancaster Gate / Lift defect / 90 / 689 / AP BCV
06.04 / C&H / Great Portland St / Water ingress / 74 / 92 / AP SSL

Operations Unit BCV

BAKERLOO LINE / No of passenger comments received by CSC: / Nil / Timetable in operation : / WTT 39
Trains Per Hour / Oxford Circus southbound - AM Target 22: / 22 / PM Target 22: / 23
Oxford Circus northbound - AM Target 22: / 22 / PM Target 22: / 22
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Harrow & Wealdstone (1), maintenance 10.47 – 13.00
Planned: / Elephant & Castle (5) ERoS mid October 2014
Comments/Other business Issues:
CENTRAL LINE / No of passenger comments received by CSC: / 3 / Timetable in operation : / WTT 67
WATERLOO & CITY LINE / No of passenger comments received by CSC: / Nil / Timetable in operation : / WTT 6
Trains Per Hour / Shepherds Bush eastbound - AM Target 27: / 27 / Shepherds Bush eastbound - PM Target 30: / 31
Leyton westbound - AM Target 30: / 30 / Leyton westbound - PM Target 27: / 28
Waterloo eastbound – AM Target 21: / 21 / PM Target 21: / 21
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Lancaster Gate (1), 06.40 – failed in shaft 06.40 – 08.36
Lancaster Gate (2), failed at bottom landing 06.40 –08.36
Planned: / Queensway (1) ERoS December 2014 / Bond Street (6,7 &8) ERoS 1st November 2014
Comments/Other business Issues:
06.35 – Lancaster Gate – defective lifts - station closure / Owner – AP BCV
Summary / Lift 1 stuck in shaft, lift 2 stuck on bottom landing
Impact / Station closure from 06.55
Indicative LCH / 689
Stalled trains / Nil
Response / 06.35 – Lift 1 fails at bottom landing, two persons released, lift returned to service
06.40 – Lift 1 fails near bottom landing with 2 persons in, lift 2(empty) fails at bottom landing
06.55 – Engineer request made
06.55 – ERU requested, LFB also attending in non-emergency mode
07.27 – Persons released after supervisor and LFB handwind lift
08.04 – Lift engineer on site
08.36 – Lifts both returned to service
Recovery / 08.28 – Station opens ( lifts out of service)
Immediate cause & resolution / Defective lifts, returned to service
Subsequent Actions / None
VICTORIA LINE / No of passenger comments received by CSC: / Nil / Timetable in operation : / WTT 36
Trains Per Hour / Oxford Circus southbound - AM Target 34: / 29 / PM Target 34: / 33
Oxford Circus northbound - AM Target 34: / 31 / PM Target 34: / 33
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Victoria (5) aux brake failure17.01 –18.10
Planned:
Comments/Other business Issues:
AM TPH target missed due to 2 defective trains S223 sensitive door edge defect and N221 loss of auto working.
06.03 – Blackhorse Road – local power (repeat) failure – no service impact / Owner – POW
Summary / Report from Thales NMC Rostered Duty Manager (RDM) of radio failure at site. Subsequent enquiries confirm yellow phase lost. (UKPNs supply)
Impact / No service impact.
Indicative LCH / Nil
Stalled trains / Nil
Response / UKPNS report no known issues in area – engineer en route.
07.50 – UKPNs Engineer ETA 08.25.
10.00 – APBCV Electricians on site.
11.38 – Power restored following the replacement of a fuse in the local (non-LUL) sub-station.
15.00 – Repeat power failure. Alarms in the Thales NMC (Network Monitoring Centre) indicative of a different phase failure. Subsequent enquiries by the DCRM confirm red phase now failing.
17.00 – Electricians being mobilised to investigate possibility of swapping EBTS feed onto a ‘healthy’ phase.
17.50 – Power restored, again following fuse replacement.
18.00 – Yellow phase down again. UKPNs aware and awaiting update from engineer on site.
18.03 – Power restored and stable. Some ‘downstream’ connect equipment still issuing alarms. Thales engineers tasked to re-attend.
19.25 – Thales engineer has re-attended and found all MCBs in the ‘on’ position, however unable to further investigate as did not take keys to the equipment cabinets. Night shift engineers tasked to attend.
Recovery / No loss of service was incurred.
Immediate cause & resolution / The failure of yellow phase caused the transmission network to revert to battery backup. This put wide area trunking, station auto phones and tunnel vent control at risk, all of which use this system to function. The loss of red phase caused the station EBTS itself to go into battery mode.
The subsequent loss of yellow phase presented a potentially bigger problem as the battery back could not be guaranteed to last for 4 hours, having not had a full 24 hours to recharge after the previous use.

Operations Unit JNP

JUBILEE LINE / No of passenger comments received by CSC: / Nil / Timetable in operation : / WTT 13
Trains Per Hour / Waterloo eastbound – AM Target 30: / 30 / PM Target 30: / 30
Waterloo westbound – AM Target 30: / 26 / PM Target 30: / 30
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Canary Wharf (5) grinding noise, SoT – EoT (Day 3)
Planned: / West Ham (2) ERoS February 2015
West Ham (4) ERoS February 2015
Wembley Park (5) ERoS November 2014 / West Ham (1) ERoS October 2015
London Bridge (15) ERoS January 2015
Canada Water (1) ERoS 10 Feb 15
Canary Wharf (17) ERoS November 2014
Comments/Other business Issues:
AM TPH missed due to the accumulation of a number of minor incidents in a short space of time during the measuring period.
See line DSR for details.
NORTHERN LINE / No of passenger comments received by CSC: / 4 / Timetable in operation : / WTT 54
Trains Per Hour / Euston (CHX) southbound - AM Target 22: / 22 / Euston (CHX) northbound - PM Target 22: / 24
Euston (Bank) southbound - AM Target 22: / 22 / Euston (Bank) northbound – PM Target 22: / 23
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Angel (4), stopped in service 15.50 –16.10
Used a fixed stairway. Station non-stopped for 2 minutes whilst up/down route reconfigured. Job raised before it was established that an engineer had inadvertently operated an ESB.
Planned: / Angel (6) ERoS 20th November 2014
Euston (3) ERoS 15th October 2014
Comments/Other business Issues:
09.24 – Archway – person under train – part suspension / Owner – COO
Summary / Report of person lying on platform after apparently being struck by northbound train 153
Impact / Northern Line suspended, Camden Town to East Finchley
Indicative LCH / 7330 (train) + 633 (station) = 7,963
Stalled trains / Nil
Response / 09.27 – All emergency services and ERU (IRV) despatched to site
09.29 – NIRT en route ex Baker Street on immediate grade response, Duty Manager and spare Operator on way from East Finchley
09.29 – Cat 1 incident declared, Service Manager silver control
09.34 –Incident train being detrained by station staff
09.35 – ERU on site
09.37 – Duty Manager and NIRT on site
09.42 – Silver control transferred to NIRM, Duty Manager as task-leader dealing with traction current and train air isolations
09.45 – Ambulance service confirm life extinct. Spare Train Operator on site
09.54 – Casualty being moved to storage area
09.57 – Police confirm deliberate, non-suspicious act
10.09 – Traction current switched on to allow incident train to be moved forward
10.16 – Traction current switched off again for clearance
10.22 – Traction current switched on
Recovery / 10.23 – Severe delays Camden Town to High Barnet, minor the rest of the line,
10.43 – Archway open
11.15 – Delay message downgraded to minor.
13.00 – Good service restored.
Immediate cause & resolution / Person under train – deliberate/non-suspicious act.
Subsequent Actions / SOO to directly feedback issue regarding deceased to ERU and Emergency Service Group
PICCADILLY LINE / No of passenger comments received by CSC: / 2 / Timetable in operation : / WTT 52
Trains Per Hour / Leicester Square eastbound - AM Target 24: / 24 / PM Target 24: / 23
Leicester Squarewestbound - AM Target 24: / 27 / PM Target 24: / 24
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Holloway Road (2) stuck bottom landing 19.46 –20.35
Planned: / Covent Garden (1&2) ERoS 7th November 2014
Russell Square (2) ERoS 16th February 2015 / Hyde Park Corner (1) ERoS 3rd November 2014
Manor House (1) ERoS 19th December 2014
Comments/Other business Issues:

Operations Unit SSL

CIRCLE & HAMMERSMITH LINE / No of passenger comments received by CSC: / 1 / Timetable in operation : / WTT 31
Trains Per Hour / Great Portland Street outer rail - AM Target 12: / 12 / PM Target 12: / 14
Great Portland Street inner rail - AM Target 12: / 13 / PM Target 12: / 12
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned:
Planned: / Gloucester Road (1&2) ERoS December 2014 / Moorgate (3) ERoS November 2014
Comments/Other business Issues:
06.04 – Great Portland Street –water ingress – station closure / Owner – AP SSL
Summary / Fire alarm sounding
Impact / Station closed and all MCH services non-stopped
Indicative LCH / 92
Stalled trains / Nil
Response / 06.14 – NIRM travelling to site from Liverpool Street
06.32 – Fire alarm contractors requested
06.40 – NIRM reports that fire condition caused by water ingress into adjacent premises
06.45 – Fire panel now silenced, awaiting arrival of duty manager to staff platforms and ticket hall
07.34 – Defective device isolated in coffee shop
08.06 – Fire engineers on site
08.26 – Additional defective device being isolated in jewellers
Recovery / 07.12 – Station open
Immediate cause & resolution / Water ingressinto coffee shop and jewellers by station, extra staff deployed to platforms.

Subsequent Actions / TfL Group Facilities to review incident and take any necessary action.
13.52 – Shepherds Bush Market – trespasser on track – part suspended / Owner – COO
Summary / Report received of a trespasser trackside heading towards Wood Lane. Witnessed by train Operator of westbound train 230.
Impact / Initial service alert broadcast.
14.02 – Line suspended between Hammersmith and Edgware Road
Indicative LCH / 2,190
Stalled trains / Nil. Incident train 230 stopped short in platform. Passengers detrained by 14.14
Response / Code Red issued to trains in the vicinity and traction current discharged between Hammersmith and Royal Oak, both directions. NIRT local DRM dispatched. Central line SCM (in the vicinity) attending together with. ERU requested in anticipation of track search.
Two Metropolitan Police officers on site confirm sighting and then losing visual contact with trespasser. Initial search being made by Station Supervisors from both locations.
13.55 – Cat 1 declared with Service Manager as silver control.
14.16 – Track search completed and no trace found.
14.17 – Traction current recharged.
Recovery / 14.25 – Service resumed with severe delays on the Hammersmith & City line.
14.40 – Delay message downgraded to minor for the Hammersmith & City line. Outer rail Circle line service advertised with minor delays in consequence.
15.19 – Good service restored on the Hammersmith & City line.
17.32 – Good service restored on the Circle line.
Immediate cause & resolution / Public action. No trace of trespasser found following track search.
Subsequent enquiries indicate that the perpetrator arrived onto the platform after committing a theft in Westfield Shopping Centre. The two MetPol officers alighted from a train at the same time causing the individual to think he was being pursued and make off along the track.
Subsequent Actions / Nil
DISTRICT LINE / No of passenger comments received by CSC: / Nil / Timetable in operation : / WTT 145
Trains Per Hour / Westminster eastbound - AM Target 22: / No Data* / PM Target 22: / No Data*
Westminster westbound - AM Target 22: / No Data* / PM Target 22: / No Data*
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned: / Earls Court (2), noise detected, spare part required 06.08 -EoT
Planned: / Embankment (5,6,7 & 8) ERoS November 2014
Comments/Other business Issues:
METROPOLITAN LINE / No of passenger comments received by CSC: / 1 / Timetable in operation : / WTT 335
Trains Per Hour / Finchley Road southbound - AM Target 22: / 22 / PM Target 22: / 20
Finchley Road northbound - AM Target 21: / 22 / PM Target 22: / 21
Lifts assets unavailable for use (Step Free Routes indicated in bold) / Escalator assets unavailable for use
Unplanned:
Planned:
Comments/Other business Issues:
AM TPH missed due to 2 delayed Metropolitan line trains at Aldgate and resulting blocking back.
See line DSR for details.

OTHER NETWORK BUSINESS ISSUES / TODAY’S WEATHER

There were 19 instances of ambulances requested to attend LU premises
Of these, one resulted in ORR notification.

TODAY’S SIGNIFICANT EXTERNAL EVENTS

TYPE / EVENT / LOCATION / START TIME / FINISH TIME / ATTENDANCE / NEAREST STATIONS / CAT
Concert / Ed Sheeran / O2 Arena / 18.30 / 23.00 / 17,000 / North Greenwich

Notes:

Provisional Platform Wait Time – EJT Proxy measures the average time (secs) customers wait for a train over and above the timetabled wait time.

Headway – % of trains that pass through a defined measuring point within two scheduled headways of the previous train.

Train Cancellations – Number of trains not in service at the time of the snapshots

Percentage Good Service – % of core traffic hours (defined as 05.30-00.45, Monday – Saturday and 07.00-00.15, Sunday) that a line is advertised to customers as operating a good service.

TPH data is obtained from the ‘Network Reliability’ site and may be subject to subsequent adjustment. All targets (+1/-1)

Indicative Lost Customer Hours (I-LCH) scores are an initial calculation made by the LUCC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.