Long abstract (2-page):

Background

  • About NTT DATA Corporation

The 6th largest global IT services company (No1 IT System Integrator in Japan).

Headquarter in Tokyo, with business operations in more than 36 countries.

1,301,941 million yen in Net Sales (April 1, 2012 to March 31, 2013)

Providing IT System Integration Services for various types of industries, e.g. Government, Healthcare, Finance, Manufacturing, Retail, and so on.

  • NTT DATA BusinessCharacteristics

Integratingsystem of each industry or customer,we need its own business expertise, so that we establish a section per industry or customer.

There are more than 150 customers in Japan.

Each section has more than onecustomer, and run multiple SI projects.

Whychange?

  • In the IT service market in Japan, there is an increasing demand for services that match the expectations for shorter delivery periods.
  • To meet this demand, we started promoting enterprise-wide CCPMimplementationto IT System Integration Projects from 2009.

What to change?

  • We have nomeans to expand implementing CCPM speedy.
  • We donot have much know-how about implementing CCPM.
  • Most of Project Managers do not know CCPM.

What to change to?

  • We can expand implementing CCPM speedy with lower cost.
  • We accumulate much know-how and anyone can use them.
  • Most of Project Managers know CCPM and they would like to implement CCPM.

How to cause the change?

  • History

First, we tried pilot implementation in 2009, getting know-how to implement CCPM for one project and expand other projects in one section.

In 2010, we tried to extend implementing CCPM to other sections, but itdid not make progress as expected.

Then we built “Enterprise-Wide Promotion Framework for CCPM Implementation” for IT System Integration Projects.

From 2011, we started to expand implementing CCPM to other sections with the framework.Now, we have promoted CCPM implementation over 50 sections.

  • Enterprise-WidePromotion Framework for CCPM Implementation

To achieve above “What to change to?”, we built our framework whichconsists of three parts of support system, know-how and education.

To expand implementing CCPM speedy, we built“support system”.

CCPM professional consultants: Supportfrom preparation to implementation CCPM. Also provide Services such as Schedule review and Data analysis.

CCPM execution system on cloud: We can provide CCPMexecution system on cloud environment in a few days from user's requests.The CCPM system has our own functions which optimized for IT System Integration.

To accumulate much know-how and being used by anyone, weopened a private CCPM Portal sitewith these contents.

CCPM guideline: Systemized Processes to implement CCPM (based on our experience of first pilot CCPM implementation).

CCPM case studies

CCPM technical articles

To raise awareness of CCPM among project managers, wehave taken 3 approaches as follows.

CCPMtraining courses: Basic for younger PM and advanced for senior PM (200 attendees per year).

CCPM seminars:A seminar to learn CCPM theory and some know-how in short time. We have two types of seminars;on-site seminar (over 15 sections per year) and regular seminar (over 100 attendees per year).

CCPM Events:CCPM Forumtosharecase studies in NTT DATA once a year (300 attendees per year).

Lessons learned?

  • We challenged toexpand implementing CCPMto other sections more speedy and lower cost than before 2010 and resulted in success.From 2009 to 2010, we implemented only four sections (2 sections per year), but we couldimplement over 50 sections (over 10 sections per year)from 2011 to 2013 with same number ofsupportmembers.
  • First of 2011, some project managers tried to implement CCPM, but gave up in the early stage.There are two reasons. One is because they needed more detailed procedure to start-up faster, so that we improve our know-how documentations. The other is that it washard to set up CCPM execution environment for some PM,so that we started to provide cloud services. After that, preparationtime and costsreduced.Also we can provide better services as we monitor their situation anytime via cloud environment.
  • Sections which have only small projects tend not to try implementing CCPM, so we will develop and provide simplifiedCCPMfor small scale projects (future work).

3 Learning Objectives

  • Share how topromote CCPM implementation inlarge ITService Company.
  • Share some of our detailedmethodologiesandapproaches.
  • Share some of our insight.

3 questions to improve understanding and transfer of ideas

  • What are the key success factorsof the framework?
  • Why did you built your own Promotion Framework?There are also CCPM consultantsin Japan who have much CCPM implementation know-how.
  • How do you think that the framework is suitable for other industries?And why?