Comcast

Local Number Portability

Business Rules

Purpose of Document / The purpose of this document is to communicate Comcast’s guidelines for the migration (Local Number Portability) of customer telephone numbers between service providers as it is defined by the FCC and by industry guidelines for Local Number Portability.
Questions or revisions to guidelines / If any part of this written document requires updates and or revisions, please submit a
request in writing to:

Table of Contents

1.0Business Rules

2.0Pre-Order Process

2.1Residential Voice Service

2.2Business Voice Service

3.0Order Process

3.1Port Order Interval – Residential Voice Service

3.2Port Order Interval – Business Voice Service

3.2.1Business Voice Service – Non Complex Service

3.2.2Business Services – Complex Service

3.3Local Service Request – Response

3.3.1Residential Voice Service

3.3.2Business Voice Service

3.4Concurrence

3.4.1Residential Voice Service

3.4.2Business Voice Service

3.5TNs on LSR-C not activated in NPAC

3.6Comcast Observed Holidays

3.7Supplemental Orders (SUP)

3.8Local Number Portability Supported

3.9Hours of Operation

3.9.1Residential Voice Service

3.9.2Business Voice Service

3.10Provisioning Center Contact Information

3.10.1Residential Voice Service

3.10.2Business Voice Service

3.11Escalation Handling

3.11.1Residential Voice Service

3.11.2Business Voice Service

3.12Expedites

3.12.1Residential Voice Service

3.12.2Business Voice Service

3.13Restorations

3.13.1Residential Voice Service

3.13.2Business Voice Service

4.0Directory Assistance/Directory Listings

5.0LRN Query

5.1Residential and Business Voice Service

6.0E911

6.1Residential and Business Voice Service

7.0LSR Instruction Guide

8.0Toll Free Service

1.0Business Rules

The following information is provided to service providers for their use in porting Telephone Numbers from Comcast. This information will be updated from time to time including as industry rules or FCC mandates occur and posted on the Comcast Trading Partners website (hereinafter referred to as “PAT” to stand for Comcast Port Authorization Tool) located at:

All New Local Service Providers (NLSP) must submit LSRs through the PAT -

Porting service providers may request a new PAT login ID and password using the automated process listed at the aforementioned URL. Confirmation of these requests will be completed within 24 business hours.

The information contained in this document applies to all manner of carrier port out requests including residential and business customer accounts, unless otherwise specified.

NOTE: The Comcast Trading Partners website, PAT, contains additional information and user requirements that can be located in our Terms of Service on the login screen. At Comcast’s discretion, Comcast may request a longer time period to complete port requests.

2.0Pre-Order Process

2.1Residential Voice Service

Comcast does not require a New Local Service Provider (NLSP) to obtain a Customer Service Record (CSR) prior to submitting a LSR. However, CSRs can be requested via the “Create CSR” link on the PAT website.

2.2Business Voice Service

  • Comcast does not require a New Local Service Provider (NLSP) to obtain a Customer Service Record (CSR) prior to submitting a LSR. However, CSRs can be requested via the “Create CSR” link on the PAT website.
  • To obtain a CSR, the NLSP is directed to access and select the option “Create CSR” link.
  • If no CSR is returned via Trading Partners portal, a manual CSR may be requested.
  • To obtain a manual CSR for complex service, the NLSP is directed to send an email to
  • To obtain a manual CSR for non-complex service, the NLSP is directed to send an email to
  • E-mail request for a CSR Must be in the following format:
  • Subject Line: CSR Request for (Company Name) - (BTN)
  • Body of e-mail: Requesting CSR for the following TNs (List all TNs)
  • CSR support: contact 1-877-547-7230 and select option 4.
  • Hours of Operations: Monday-Friday 6:00am – 5:00pm MST
  • A CSR email request must be sent prior to calling for support.
  • Manual CSR requests for non-complex and complex service will be returned in accordance with the following intervals:
  • 1 to 50 numbers within 24 hours; 51 to 200 numbers within 48 hours;
  • >200 numbers within 72 hours.
  • NLSP can use the option “Generate LSR” to create an LSR request.LSRs will be submitted via PAT -
  • See section 3.2.1 for LSR Response

3.0Order Process

3.1Port Order Interval – Residential Voice Service

Comcast intervals for all port request orders are as follows:

Type of Order / Interval
Port Out
Original Request1 / 1 day
Supplemental Reschedule1 / 1 day
Supplemental Cancel / N/A

NOTE:1Submissions received after 3 pm Mountain Time M-F may be time stamped and processed as being received the following business day.

3.2Port Order Interval – Business Voice Service

3.2.1Business Voice Service – Non Complex Service

Comcast port intervals for non-complex service request orders are as follows:

Type of Order / Interval
Port Out (V)
Original Request 1 / 1 day: 1 Number
4 days: 2 to 50 Numbers
Negotiated: >50 Numbers (See Complex Service below)
Supplemental Reschedule 1 / See above
Supplemental Cancel / N/A

NOTE:1Submissions received after 3 pm Mountain Time M-F may be time stamped and processed as being received the following business day.

3.2.2Business Services – Complex Service

Comcast port intervals for complex service request orders are as follows:

Type of Order / Interval
Port Out (V)
Original Request 1 / Telephone Number
Count / Interval (Business Days) / Order Response
Non-Project / 1 / 1 / 24 Hours
2-50 / 4 / 24 Hours
**Project (Negotiated) Interval days may change upon ICB / 51-150 / **7 / 48 Hours
151-200 / **10 / 48 Hours
200+ / **15 / 48 Hours
Supplemental Reschedule 1 / See above
Supplemental Cancel / N/A

NOTE: 1Submissions received after 3 pm Mountain Time M-F may be time stamped and processed as being received the following business day.

  • LSRs will be submitted via PAT-
  • The system will automatically reject a PON for the following:
  • Comcast Interval not met (See note above about same-day due date).

3.3Local Service Request – Response

3.3.1Residential Voice Service

Comcast will provide a Local Service Request – Response (Confirmation or Reject) within 4 business hours of receipt of an LSR via PAT.

Comcast does not accept port requests with due dates that are greater than 30 calendar days. For example, if a clean LSR is sent with a requested due date that is 30 calendar days or less from the original submittal date, the LSR will meet the 30 calendar day interval. If the same LSR is supplemented with a new due date that is beyond the 30 calendar day interval from the original LSR send date, the LSR will be rejected. The new service provider will need to cancel the original PON and submit a new LSR with a requested due date within the 30 calendar day window.

3.3.2Business Voice Service

Comcast will provide a Local Service Request response within:

  • 4 business hours of receipt of an LSR via PAT for single line business accounts (excluding weekends and holidays).
  • 24 hours of receipt of an LSR via PAT for all other port requests (excluding weekends and holidays).

3.4Concurrence

3.4.1Residential Voice Service

Comcast will provide concurrence by close of business the same day the Local Service Request – Confirmation (LSR-C) is returned.

3.4.2Business Voice Service

Comcast will provide concurrence by close of business the same day the LSR-C is returned.

3.5TNs on LSR-C not activated in NPAC

Comcast will monitor NPAC for confirmation of TN(s) being activated. If any TNs on the LSR-C are not activated in NPAC within 7 calendar days (excluding company holidays) of the confirmed due date on the last LSR-C, then Comcast will cancel the TN(s) not activated in NPAC.

To port any TN(s) that were cancelled due to lack of activation in NPAC, the NLSP will be required to submit a new LSR. The customer will remain in service with Comcast and billing will continue for the remaining service(s) until further communication is received from the NLSP and/or the customer.

Comcast issues a FOC (Firm Order Commitment) due date that is valid for seven (7) days. Please see below example for FOC validity window.

Example:

Sunday / Monday / Tuesday / Wednesday / Thursday / Friday / Saturday
6 / 7
Due date
FOC valid (Day 0) / 8
No SUP
FOC valid (Day 1) / 9
No SUP
FOC valid
(Day 2) / 10
No SUP FOC valid
(Day 3) / 11
No SUP FOC valid
(Day 4) / 12
No SUP FOC valid
(Day 5)
13
No SUP FOC valid
(Day 6) / 14
FOC Cancelled
(Day 7) - SUP1 Needed / 15 / 16 / 17 / 18 / 19

On the 7th day after 5:00PM MT, a manual SUP1 will need to be submitted by the carrier to ensure their PON is cancelled.

3.6Comcast Observed Holidays

The 7 Comcast company holidays are:

  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

* Note – If New Year’s Day or Christmas Day falls on a Saturday or Sunday, the observed holiday will be Friday or Monday respectively.

3.7Supplemental Orders (SUP)

Supplements are used to modify previously submitted orders. Comcast requires supplements to a PON be submitted via the “Create LSR” online form located on the PAT website.

3.8Local Number Portability Supported

Comcast technology for Local Number Portability is Location Routing Number (LRN). All Comcast switches are LRN capable.

3.9Hours of Operation

3.9.1Residential Voice Service

Comcast supports port out order processing and requests related to LSR inquiries for residential accounts Monday through Friday from 6:00 AM to 7:00 PM Mountain Time, and Saturday 8:00 AM to 5:00PM Mountain Time. LSRs may be submitted at any time, but no port out support is provided on Sunday (Closed).

3.9.2Business Voice Service

Comcast supports port out order processing and requests related to LSR inquiries for business-class accounts, Monday through Friday from 6:00 AM to 5:00 PM Mountain Time.

3.10Provisioning Center Contact Information

3.10.1Residential Voice Service

The Comcast Single Point of Contact for Port Outs is shown below. The following number should be used to discuss any issues or questions about an LSR that was submitted via the PAT website.

Provisioning Center:(877) 547-7230 (Option 1)

3.10.2Business Voice Service

The Comcast Single Point of Contact for Port Outs is shown below. The following number should be used to discuss any issues or questions about an LSR that was submitted via the PAT website.

Provisioning Center

Non-Complex Service:(877) 547-7230 (Option 2)

Provisioning Center

Complex Service:(877) 547-7230 (Option 4)

3.11Escalation Handling

3.11.1Residential Voice Service

A complete list of escalation contacts is available in the Documents link located on the PAT website.

The guidelines for escalation are:

  • The LSR-Response was not received within 4 business hours of an LSR being submitted.

If escalation is necessary, the LSP should call the ProvisioningCenter and provide the following information:

  • LSP Contact Name and Telephone Number
  • Purchase Order Number from the LSR
  • Description/Reason for escalation

Once contacted, the Provisioning Representative will initiate the escalation by determining the appropriate owner.

3.11.2Business Voice Service

A complete list of escalation contacts is available in the Documents link located on the PAT website.

The guidelines for escalation are:

  • The LSR Response was not received within 4 business hours of an LSR being submitted for Next Day Simple Ports ONLY.
  • The LSR Response was not received within 24 hours of an LSR being submitted for non-Simple Ports (See section 3.2.2 for port interval table).

If escalation is necessary, the LSP should call the Provisioning Center and provide the following information:

  • LSP Contact Name and Telephone Number
  • Purchase Order Number from the LSR
  • Description/Reason for escalation

3.12Expedites

3.12.1Residential Voice Service

If the LSR is a same-day request, our automated system will not accept the LSR; however, if the order is escalated to our Provisioning Center, we will work diligently with the NLSP to accommodate the request.

3.12.2Business Voice Service

If the customer has a service affecting issue and the LSR is a same-day request, our automated system will not accept the LSR; however, if the order is escalated to our Provisioning Center, we will work diligently with the NLSP to accommodate the request.

3.13Restorations

3.13.1Residential Voice Service

Comcast will work with the NLSP to support service restorations as necessary. If a restoration is necessary, the NLSP must contact the Provisioning Center and provide the following information.

  • Purchase Order Number (PON)
  • LSP Contact Name and Telephone Number
  • Customer Name and Telephone Number
  • Reason for the request to restore service

After contacting the Comcast Provisioning Center, the NLSP Initiator/Implementation Contact must follow up with an LSR that either cancels the order or supplements the order for a new due date. It may be necessary to re-negotiate the due date in some cases.

For Emergency Restoration after Regular Business Hours please email:

Comcast will respond as promptly as possible.

The following chart outlines the procedures for requesting an Emergency Restoration:

Step / Responsibility / Activity
1 / NLSP / Contacts Comcast Provisioning Center (during normal business hours) 877-547-7230 at to request an Emergency Restoration. The following information must be provided:
  • Purchase Order Number
  • NLSP Contact Name and Telephone Number
  • Customer Name and Telephone Number
  • Reason for the request to cutback service

2 / COMCAST/NLSP / OLSP must build their side of the subscription in NPAC. Comcast will concur on the OLSP subscription request and then activate the TN.
3 / NLSP / NLSP will issue a supplemental LSR by noon of the following business day either changing the due date or cancelling the order.

3.13.2Business Voice Service

Process is the same as for Residential with the following exception:

For Emergency Restoration after Regular Business Hours please email:

Comcast will respond within 4 business hours

4.0Directory Assistance/Directory Listings

The NLSP is responsible for negotiating with the customer for directory assistance and directory listing information.

5.0LRN Query

5.1Residential and Business Voice Service

Comcast will force a LRN query on all calls to the TN that is being ported out after 11:59 PM prior to the order due date.

6.0E911

6.1Residential and Business Voice Service

Comcast supports E911 service. Once Comcast has verified that the number(s) were successfully ported, Comcast will unlock the E911 record for NLSP migration.

7.0LSR Instruction Guide

All LSRs must be submitted through the PAT Web Application. Please refer to the Port Authorization Tool Process link containing the ‘Port Authorization ToolUser Guide’ file located within PAT’s Documents link at the top of the browser.

*Comcast will validate against the customer account on these fields

Comcast Line of Business
Residence / Business / Wholesale
COMCAST LSR FIELDS / PON = Purchase Order Number / Required / Required / Required
VER = Version / Required / Required / Required
DDD = Desired Due Date / Required / Required / Required
NNSP = New Network Service Provider Identification / Required / Required / Required
CC = Company Code / Not Edited / Not Edited / Not Edited
AGAUTH = Agency Authorization / Required / Required / Required
ZIP = Zip Code / Required* / Required* / Required
PORTED TN = Telephone Number Desired to be Ported / Required* / Required* / Required*
CCNA = Customer Carrier Name Abbreviation / Not Edited / Not Edited / Not Edited
ACCOUNT NUMBER / Required* / Required * / Not Edited
REQTYP = Requisition Type / Not Edited / Not Edited / Not Edited
ACTIVITY / Not Edited / Not Edited / Not Edited
NPDI = Number Portability Direction Indicator / Not Edited / Not Edited / Not Edited
INITIATOR TN / Not Edited / Not Edited / Not Edited
SUP = Supplement / Conditional / Conditional / Conditional

8.0Toll Free Service

Comcast serves as the Resp Org (Responsible Organization) for the toll free numbers of its customers. Any toll free porting request should follow the SMS guidelines. These guidelines can be found on the SMS/800 web site at . Contact information for Comcast’s Resp Org desk is in the carrier section.

Prepared by: Comcast Phone, LLC

Last Update: 4/4/2018

Comcast Proprietary

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