Wendy Kupper

Bound Brook, NJ 08805

Phone: 732-221-6682 ▪ Email:

linkedin.com/in/wendy-kupper-5161bab

FLEET PROFESSIONAL:

Fleet professional with 15 years experience in operational and financial aspects of fleet management, safety, financial analysis and customer service. Oversaw the daily fleet operations and monitored costs to ensure delivery of best in class service. Established and built successful partnerships with the leasing company and all fleet suppliers to ensure consistent high quality service achieved. Considered internal and external forces when developing strategies and goals, and continually reviewed their effectiveness.

SKILLS:

-Presentation Skills- Financial Analysis

-Collaboration & Influencing - Corporate Communications

-Training - Process Implementation

ACCOMPLISHMENTS:

  • Provided customer with over $1.5M in documented & audited savings over the past 3yrs.
  • Successfully integrated 3 companies purchased into one division. Standardized fleet policies, personal use deductions, leasing companies and safety policies.
  • Implemented and conducted new hire training to ensure that drivers understood fleet processes, policies and procedures. This significantlyreduced the number of inquiriesreceived.
  • Attended offsite meetings and manned the fleet booth to answer questions, address concerns and help build relationships with fleet drivers.
  • Created and nurtured a fleet committee including representatives from HR, Risk Management, Executive Management and Legal.
  • Worked closely with HR, Executive Management and Legal to create a standardized Healthcare Policy and Procedure Manual and Safety Policy.
  • NAFA New Jersey Chapter Chair 2014-2016. Currently on NAFA Education Development and Curriculum Committees and Fleet Industry Representative.

PROFESSIONAL EXPERIENCE:

Siemens Healthcare, Iselin, NJ 2006 – 2017

Fleet Account Manager

Strategically managed 1,500 sales and service vehicles for Siemens Healthcare Diagnostics.

  • Responsible for the development and execution of strategic and daily operational business objectives in order to achieve best-in-class benchmarks and drive cost reductions.
  • Prepare GAP Analysis, Zone Workbook and Exception Reports to monitor and analyze fleet financials and performance.
  • Write and distribute communications to the field with important news, upcoming events and Safety tips.
  • Perform total cost of ownership analysis in order to provide employees with the most efficient and cost effective vehicle
  • Perform an in depth analysis prior to vehicle replacement cycles to help ensure optimal resale value.
  • Designed and created fleet new hire training and reference materials.
  • Conduct monthly fleet training for new employeesin order to ensure a complete understanding of fleet policies and procedures.
  • Maintain and create content for the Healthcare Vehicle Management Services website.
  • Create various PowerPoint presentations and present toall levels of management up to and including:Mangers, Directors, VPs, CFO and Global Heads of Fleet and Procurement.
  • Manage the MVR process for employees/spouses and discuss results with HR in order to take proper action.
  • Administer safety training based on accident data and driver risk level.
  • Responsible for managing and monitoring driver compliance and escalating concerns as needed.
  • Departmental Liaison working with drivers, Leasing Company, HR, Risk Management, Legal, Payroll and Executive Management.
  • Identify and provide saving ideas and opportunities.

InVentiv Health, Somerset, NJ 2001 – 2006

Senior Fleet Coordinator

Champion all Internal/External customer service for various Fleet Projects.

  • Prepared and conducted new hire training for Representatives and District Managers on Fleet Policies and procedures. This included groups of up to 450 employees.
  • Designed and developed departmental SOPs.
  • Coordinate pick-up and delivery of fleet vehicles.
  • Analyze accidents and hold accident committee meetings.
  • Work closely with the Fleet Leasing Companies and District Managers to quickly resolveissues.
  • Responsible for redeployment of surplus vehicles in a timely manner for cost savings.
  • Assist in reconciliation of fleet related monthly invoices.
  • Manage correspondence to drivers with traffic violations.
  • Work with the Fleet Leasing Company and Payroll Department on driver tax compliance.
  • Responsible for motor vehicle record check program for driver spouses.
  • Collaborate with Project Managers and attend Project Meetings to discuss any issues/concerns.

EDUCATION:

County College of Morris, Associate in Science Degree

Taylor Business Institute, Travel/Tourism Certificate

PROFESIONAL MEMBERSHIP:

NAFA Fleet Management Association