DATE & COURSE TARGET
May 2004
Life Planning SeminarAll Staff
“Financial Planning”
IT TrainingSelected Staff
Customer Care Part IIPersons who completed
Part I
Adult Continuing EducationSelected Staff
June 2004
IT TrainingSelected Staff
Creating Winners at the Workplace Supervisory Personnel
Customer Care Part lFrontline Other Staff
Adult Continuing EducationSelected Staff
Orientation & Induction CourseNew Staff
Report Writing & Minute TakingAdministrative & Senior
Secretarial Staff
July 2004
IT TrainingSelected Staff
Adult Continuing EducationSelected Staff
Customer Care Part llPersons who completed
Part I
Details of Courses
This brochure provides basic information on scheduled
training courses to July 2004. Further details of the courses will be circulated to Heads of Departments. Interested persons may also obtain information from
Miss Mabel Hall, Deputy Personnel Officer.
IT Training
In addition to the scheduled courses, self-paced training for a wide range of software will be available online to employees. More information is available on the UWI Home page.
Training Requests
Requests for training in other areas should be submitted for consideration to the Deputy Personnel Officer by telephone at 970-2071, 927-2702 or Extensions 2406,2503,2680,2356 or by email at
Your contribution is key to the success of these programmes.
OUR VISION
TO IMPROVE SERVICE DELIVERY THROUGH ENHANCED HUMAN RESOURCES AND MAXIMIZATION OF STAFF POTENTIAL.
The University’s Strategic Plan for the five-year period 2002 – 2007
will focus on the attainment of nine strategic objectives including capacity building through Human Resource Management. The following goals and objectives are designed to operationalize the Human Resource Development aspect of the Plan:
Goals & Objectives: Human Resource Development
- To enhance UWI’s human resources through staff training and development programmes and services.
- To ensure that the UWI has the human resource capacity to meet the needs of the dynamic environment within which it operates.
- To anticipate and respond to customer needs and preferences
DATE & COURSE TARGET
August 2003
Orientation Seminar for Newly Appointed
ASAPHODs
September 2003
Customer Service Charter All Staff
& Standards
Orientation & Induction Course New Staff
Adult Continuing Education Selected Staff
IT Training Selected Staff
October 2003
Performance Appraisal Workshop HODs/Supervisors
- ATS Staff
Customer Care Part l Frontline & Other
Staff
Customer Service Charter & All Staff
Standards
Adult Continuing Education Selected Staff
Creating Winners at the Supervisory Personnel Workplace
IT TrainingSelected Staff
November 2003
Performance Appraisal Workshop HODs/Supervisor
- ATS Staff
Adult Continuing Education Selected Staff
Customer Service
Charter & Standards All Staff
IT Training Selected Staff
DATE & COURSE TARGET
November 2003 (cont’)
Report Writing & Minute TakingAdministrative & Senior
Secretarial Staff
Customer Care PartIl Persons who
completed Part l
Executive Forum: Leadership Academic, Senior
in Customer Care Administrative
Professional Staff
Creating Winners at the Supervisory Personnel
Workplace
December 2003
Performance Appraisal WorkshopHODs/Supervisor
- ATS Staff
Customer Care Part ll Persons whocompleted Part 1
Customer Service Charter All Staff
& Standards
Adult Continuing Education Selected Staff
January 2004
Sanitation & HygieneService Staff
Orientation & InductionNew Staff
DATE & COURSE TARGET
February 2004
Security Awareness All Staff
Adult Continuing Education Selected Staff
Customer Care Part lFrontline & other Staff
Orientation & Induction CourseNew Staff
Life Planning SeminarAll Staff
“The Social Side of Retirement”
IT TrainingSelected Staff
March 2004
Report Writing & Minute Administrative &
Taking Senior Sec. Staff
IT Training Selected Staff
Customer Care Part ll Persons who
completed Part l
Adult Continuing Education Selected Staff
Occupational Health & Safety Selected Staff
Workshop
April 2004
Customer Care Part I Frontline & Other Staff
IT Training Selected Staff
Sanitation & Hygiene Service Staff
Life Planning Seminar All Staff
“Health Forum”