Level 2 ICT Pre-Release files:
These data files are needed by candidates taking their Functional Skills paper based ICT external assessment.
The data files should be saved on your centre’s local network and saved as read-only files where possible. The format of the files mustn’t be changed. They should be saved in a relevant file/folder as candidates will be directed to access them during the external assessment.
All of the data files below should be saved to your centre's network as early in the academic session as is appropriate or relevant to you. However, they must be saved before the candidates sit the external assessment. This is because some files must be emailed to the candidate before the external assessment, and other data files will be referred to or drawn from during the external assessment.
You can send the emails to a candidate’s personal email account or, as we would recommend as good practice, create accounts for the purpose of these external assessments i.e. . Please ensure that the candidate is able to access the email before the external assessment takes place.
The data file attachments should be sent to each candidate by email as an attachment, using the ‘email content’ provided. The files sent as attachments, should not be available on the network for the candidates to access during the external assessment – only available on the email.
The Files:
Emails – You will need to populate the email subject field with the information given and attach any relevant attachments as identified. The content is shown below the instruction to delete:
Subject: Home based call handlers
Attachments: report house style.txt and confidential.jpg
DELETE THE ABOVE BEFORE SENDING TO CANDIDATE
We have just had a really busy day in the call centre. We had so many telephone calls that some callers had to wait over 10 minutes before we could answer their calls. The attached data file contains the call details for that day.
We are thinking of employing some call handlers working from home to help with the really busy periods. We don't have any experience of doing that, but I think CO-OP FUTURE TRAVEL and the IMMIGRATION ADVISORY SERVICE do something similar for their call centres. I think they are sometimes called 'virtual call centres'.
Subject: New member
DELETE THE ABOVE BEFORE SENDING TO CANDIDATE
Name: Peter Johnson
Job title: Call Centre Staffing Manager
Company Name: Our Call Centre
Subject: Tasty bites
Attachment: I love fish and chips.png and fish and chips.png
DELETE THE ABOVE BEFORE SENDING TO CANDIDATE
Fish & Chips. This week's speshal dish!
Eaten with salt and vineger, there is nothing more British than Fish & Chips.
Fish & Chips have a third less calories than other popular takeaways, and represents just 30% of a female's recomended calorie intake and 23% of a male's. It also has a massive 42% less fat than a doner kebab and a third less than a Whopper Meal from Burger King.
Eat it today for just £3.84
Restarant opening times
Mon – Fri
a.m.
p.m.
07.30 – 09.00
11.00 – 11.30
*12.30 – 14.30
*16.30 – 17.00
*19.00 – 21.00
* Speshal meal only available at these times.
Subject: big lottery wins
DELETE THE ABOVE BEFORE SENDING TO CANDIDATE
Congratulations, you have won £1,000,000.
Reply NOW to this email to claim your lottery win.
Send your name and bank account details so we can quickly pay the money directly into your account.
Keep on winning with Big Lotteries Ltd!!!
Attachments to be sent with emails:
Files to be made available in appropriate location on PC such as work folder: