Letting Agentmanual

Letting AgentManual

Please find below an example of the different topics that are important for you to explain to you new property manager. We have left an example explanation of the type of detail to go into when explaining each process that you would like your property manager to carry out.

Advertising the Rooms

Advertise online/cafes/gyms/facebook etc. Keep up to date

Advertise on spareroom/easyroommate, see sheet.

Go to local gyms/cafes/bars/restaurants/newsagents/supermarkets and other locations with flyers/advert cards.

Keep facebook updated with rooms, push to fill rooms, see sheet.

Keep photos up to date of properties/rooms.

When rooms become empty take some good shots of it (dressed) for future advertising and communal areas if needed.

EasyRoomMate/Spareroom sheet and Adverts

Facebook Adverts

PDF advert card/flyer

Finding the TenantsPhone Calls/Emails

How to Book Viewings

Attending Viewings

Tenant Application Form and Holding Deposit

Reference Checks – Employer/Landlord/ID, phone call/email template

DPS process

Moving Tenant in checklist

Meet tenant on the Day with keys to Move in at the Property - Process

Documents needed on move in – eg. AST/Licence, Inventory, Landlords

Insurance, DPS prescribed info, DPS terms and conditions, DPS tenants guide, Receipt, Standing Order Form etc.

Handling Cash

Late Rent Process

Late Payment of Maintenance fees Process

Moving out checklist

Meet on Day, Check House/Room, Collect Keys

Release Agreed Deposit

Give References for Moving Tenants

General

Text/email templates to tenants -moving in/out, maintenance etc,

Receipt/invoice headed paper

Give Tenants 24 hrs Notice Unless Emergency

Maintenance

Utilitiesaccount numbers

Download Utility Bills – Upload on cloud

Register Meter Readings

Gas and Elec£200 per Property pcm Limit

Complaints, Deal with ASAP

Liaise with Cleaner and check standard

Phone Availability

Quarterly Inspection on Whole Houses Checklist

PAT Certificates/Gas Safety/ Fire retardant

Confidentiality

Purchases, who pays for what

Clothing

Working Hours

Requirements

You Supply

We Supply

These are just idea headings for your manual and you will undoubtedly need to customise this to your own particular business. Remember to give as much detail as you can, the easier you make it for your new property manager, the smoother start you will have.