Leonard Perkins 1

Leonard L. Perkins

(978) 317-6513

PROFESSIONAL SUMMARY

Senior Executive/Manager and Military Veteran with over 20 years of progressive experience in developing, transforming, and managing human and technical resource teams and outcomes. Career supported by an MBA. Have previously held positions, including Director of Quality. Combining business negotiation, strategic planning with tactical execution of strategies. Broad experience in management, information technology, operations, and customer support working with cross-functional teams developing lines of communication promoting capabilities on wide scale. Excel at motivating, earning trust, and building a cohesive team in high-pressure and fast paced environments while reducing expenses, improving productivity, process, and system capabilities. Received multiple awards throughout career for superior performance and professionalism.Looking for the next position to excel at.

  • Leadership / Supervision
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  • Proficiencies
/
  • Specialties

  • Transformation
  • Optimization and strategy
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  • Planning/Exection
  • Policy Implementation
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  • Organization / Communication
  • Global Program Management

PROFESSIONAL EXPERIENCE

Southern New Hampshire University, Manchester, NH, Adjunct Professor Jun 2013 – Present

Teach Telecommunications and Networking and Business Strategies in bachelorette and master classes and degree programs.

Boston Children’s Hospital – Boston, MA March 2015–April 2016 (Overture Partners), Dec 2016-Sep 2017 (BCH Temp Employee)

Information Systems Department, Communications Services, Sr. Project Manager

  • Provide management and oversight of a variety of Million $ capital and operational projects.
  • Oversee cradle to grave all projects involving supporting 11000 staff from analog to network and VoIP telephony system connectivity at new locations and user relocation of up to 700 people at a time.
  • Track project schedules, coordinate resource demands across multiple projects, and communicate project requirements and deliverables to functional teams. Inclusive of VoIP, switch, router, server, and infrastructure upgrades, moves, new build-outs, renovations.

United StatesAir Force – Various Global Locations Nov 1983 –Nov 2015

SeniorManager / Infrastructure Cyber Systems/Flight Chief

  • Provide leadership and guidance for IT Infrastructure and Operations including Voice, Data, Network Infrastructure, Help Desk, Network Control Center, Boundary and Intrusion Detection, and Information Assurance.
  • Provide mentoring, encouragement and motivation up to forty highly trained and dedicated airmen as we drew down to unit closure.
  • A facilitator of young NCOS teaching Leadership, Communications, and Management since 2003.
  • Oversaw annual budgets of up to $20M for 13 remote sites and local communication centers and SCIFs inclusive of several projects and initiatives involving hardware and software with SDLC.
  • Established successful training program, reducing task completion by 40%.
  • Saved Air Force $250K annually on $350M MIS contract for maintenance.
  • Quality Assurance Manager 1988-1992 and 2006- 2012

Mount Auburn Hospital – Cambridge, MA(Clearbridge Technologies/Integration Partners) Feb - Sep 2014

Interim Telecommunications Manager/Project Manager

  • Transformed Telecommunications department by automating processes while maintaining communication and customer satisfaction. Supporting7/24 operations of Hospital and outlying clinics with hospital switchboard, pagers and supporting system, and VoIP systems with 11 employees overseen.
  • Monitored, tracked, and approved all Telecommunications bills. Achieved annual estimated savings of $80-140K moving to COMA contract for telephony and data bills; reducing in state and out of state toll calls by ½.
  • Completed 100% review of 15000 dBase entries for emergency pagers and directory providing enhanced performance; achieving realized costs of $1200/mos.
  • Saved $50-80K w/providing proactive internal training to departments on web presence of on-call calendaring, directory, and paging.

Polycom, Inc.Andover MA Jan 2007- Aug 2013

Program Management Office (PMO), Experience Center Program Apr 2011 – Aug 2013

  • Stood up Global Program Management Office (PMO) defining communication, processes, and drove transformation for over 58-Experience Centers to ensure successful build-out and product placement for customers in wide variety of industries managing a budget of $8M. Providing
  • Implemented, and enhanced planning processes for Global PMO improving synergies with marketing and product teams; improving performance and productivity, providing earlier view into products.
  • Executed 58-center roll-outs and integration of productscoordinated with cross-functional teams of 10 to 20 members allowing for regional quarter-over-quart growth realization of 5–14%.

Sr Network/Demonstration Unified Communications Engineer, Andover, MA Jan 2007 – May 2011

  • Provided 50+ Experience Centers direct and indirect support for Immersive Telepresence (ITP), Unified Communications, and private network infrastructure in the cloud while improving relationships between departments. Solutions in Polycom Private/Hybrid Cloud with such products as UcaaS, VaaS, SaaS, and services behind them.Resulting in quarter-over-quarter growth realization of 10-20%.
  • Leveraged Agile and SCRUM methodologies for projects and initiatives supporting demonstrations, briefings, and equipment behind selling concepts. One such initiative was improving out-of-the-box standard settings for Quality of Service.
  • Provided IT support, design, and management expertise for converged network infrastructure of CISCO and Juniper for WAN, Wireless, LAN, in data centers, private Cloud solution, and sites.
  • Developed collaboratively with IneoQuest from ground up a product for video on enterprise networks, assisting with troubleshooting and monitoring video calls in real-time. ITMC product created.

Program Manager, Air Support Operations Center Mobile (ASOC-M), Hanscom, AFB Mar 2005- Jan 2007

  • Placed the program on path to be recognized as a weapon system an own funding. Passed JROC Feb 09.
  • Ensure program contracts for 33 software and hardware platforms are issued and milestones met within DOD and AF contracting guidelines with reporting to AF HQ.Following and complying to NISPOM, JAFAN, JSIG, DIACAP and Risk Management Frameworks.

VOLUNTEER

Club 357, Non-Profit Charitable organization Apr 2014–Nov 2015

Evergreen Place, Non-Profit Senior Assisted Living Facility Nov 2014 – Nov 2016

Derry Memorial VFW Post 1617, CFO 2015 and CEO 2016- present2015 - Present

EDUCATION / CERTIFICATIONS / TRAINING

  • MBA, Southern New Hampshire University, Manchester, NH, 2012
  • BS, Business Administration, MIS concentration, Salem State College, Salem, MA, 2009
  • AS, Electronic Technology, Community College of the Air Force, Montgomery, AL, 2000
  • PMP – Studying for

Knowledge of general conferencing protocols: SIP, H323, H320, QOS, G711, G729, G723, Real-Time Audio, RTP, RTCP Experience in managing device monitoring / management/ tools and data analytics tools in an IT/NOC environment. Networking: Servers, Cables, Racks, LAN, WAN, TCP/IP, DNS, UDP, Latency.