PERSON SPECIFICATION

This document will be used to shortlist applicants and score interview candidates

Applicant’s Name ______

Job Title: / Estates Assistant / (Scoring is for office use only)
Education, Qualifications and Training
/
How and when assessed
/ Score
Essential / Level 2 in literacy and numeracy(or willingness to work towards) or equivalent / Application form and certificates
Desirable / First Aid at Work certificate (or willingness to work towards) / Application form and certificates
Desirable / Recognised construction trades qualification / Application form and certificates
Experience
/ How and when assessed
Essential / Experience of undertaking a similar Estates / Caretaking role including locking up of buildings / Application form and interview
Essential / Experience of working within a customer-focussed environment / Application form and interview
Essential / Proven track record of a high standard of work / Application form and references
Desirable / Working within the public sector or FE/HE environment / Application form and interview
Desirable /
Working within a construction / facilities environment
/ Application form and interview
Desirable /
Working with contractors and external security/alarm providers
/ Application form and interview
Knowledge
/ How and when assessed
Essential / Knowledge of Health and Safety and lone working practices and procedures / Application form and Interview
Essential / Knowledge of handling a range of estates enquiries from customers, including dealing with difficult customers in stressful situations / Application form and interview
Essential / Basic construction / facilities knowledge / Application form and interview
Skills / Abilities
/ How and when assessed
Essential / Computer literate using Microsoft Office and Facilities Management computer packages / Application form and test
Essential / Effective written and verbal communication skills / Application form and test
Essential / Able to demonstrate effective prioritisation and time management skills / Application form and test
Essential / Able to demonstrate self-motivation and commitment to continuous improvement / Application form and interview
Essential / Able to deal with confidential and sensitive situations in a constructive and empathetic manner / Application form and interview
Other Requirements / How and when assessed
Essential / Full UK driving licence / Application forms / Document ID
Desirable / SIA registered / Application form
OVERALL TOTAL SCORE:

RECRUITING MANAGERS MUST COMPLETE FEEDBACK DETAILS IN NEXT SECTION

Scoring / 2 / Exactly meets criteria
Guide
1 / Partially meets criteria (development required)
0 / Does not meet criteria
Recommendations and information for feedback to unsuccessful candidates