KIRAN KUMAR TIRUMALA

PROFESSIONAL SUMMARY:

  • Over 9+ years of experience in Microsoft Windows Server Administration and VMWare virtualization administration. Expertise experience in installation and administrating windows environment. Mastered in handling of Active Directory, Server Migrations and VMware and Linux environments.
  • Expertise in IIS administration.
  • Expert in Windows server 2000/2003/2008/2012R2 administration, Microsoft Active Directory, Microsoft Group Policy deployment to ensure standard computer settings, software distribution and security policy enforcement.
  • Mastered in setup Application servers/Web server/DB server for which having bothwindows and Linux environments.
  • Implementing, configuring, Creating and managing User Accounts & Groups in Active Directory, Sites Configurations and Migrating DC, ADC, RODC setups.
  • Technical knowledge of current network hardware, protocols, and Internet standards, including (Transmission Control Protocol/Internet Protocol) TCP/IP, and DNS, DHCP, IIS, FTP, Terminal Services/Remote Desktop
  • Provide, build and maintain the VMware vSphere Infrastructure, involved in the VMware implementation and expansion work, Configuring and maintaining VMware infrastructure resources including VMware vSphere/ESXi 5.1 and 5.5; VMware vCenter Server, Expert in Web Client to manage vCenter.
  • Extensive knowledge in advance features of VMware VMotion, SVMotion, HA and DRS including vSphere Update Manager, VMware Data Recovery, Vcloud Director and Vshield VCNS
  • Experience in Networking and Security Configurations on ESX/ESXi Host
  • Expertise e in P2V, V2V MIGRATION using VMware vCenter Converter and Creating host and client VM templates and cloning.
  • Experience with 32 bits/64 bits X86 server products of HP, SUN and Dell.
  • Expertise in Windows applications supports with good exposure on multiple technologies like AWS and Dev ops (chef) deployment tools.
  • Experience in handling multiple technologies like Cassandra, REDIS and Rabbit MQ.
  • Hands on experience in Middleware technologies speciallyJBoss administration.Including Different Databases handling specially SQL DB, Oracle DB servers.
  • Experience using an Information Technology Service Management (ITSM) System, Monitoring ITIL environments such as change/ incident Management.
  • Support VMware networking implementation including creation of v Switches, port groups, connection types, network traffic and, security policy setting by NIC Teaming, load balancing, beacon traffic, notification to switches for connectivity problems and, connectivity with storage using iSCSI, NAS and SAN storages.
  • Administer and support WSUS environment, including approving, testing, and deploying updates via WSUS in SCCM and troubleshooting failed updates, Troubleshoot failed SCCM deployments and SCCM health issues.
  • Capable of problem solving, time management and decision-making skills with the ability to set priorities and produce results.

Education:

  • Master of Science – Mathematics from Periyar University in 2010, June, Tamilanadu
  • Bachelor of Science from Kakatiya University in 2002, June, Telangana

Certifications:

  • Microsoft Certified Technology Specialist –Windows Server® 2008
  • Microsoft Certified IT Professional –Windows server Administration
  • Microsoft Certified Solution Associate –Windows server Administration
  • ITIL® Foundation Certified in IT Service Management

Technical Skills:

Operating Systems / Windows 2012/08/03 R2, Win 07/08, Linux
Servers / HP, Dell, IBM blade
Virtual environment / VMWare V center Sever 5.1/5.5, SCCM 2012, SCOM 2012
Cloud systems / Amazon Web services (AWS), vCenter, vSphere,
V Cloud Director
DevOps deployment tool / Chef
Remote Mgmt. Tools / Putty (SSH, FTP, SFTP, Telnet), Win SCP, VNC
Automation Tech / Windows Power Shell
Middleware / JBOSS, RABITMQ, REDIS, Apache tomcat, IIS
Database / SQL server 2008/12, Oracle 11g, No SQL (Cassandra)
Monitoring tools / New relic, Nimbus, Nagios,
Ticketing tools / Service cafe, HPSM7, Remedy, JIRA, Maximo, Service Now, one Support system
Applications supported / Java, .NET, Citrix

Professional Summary:

Client:Intel, Sacramento, CAApril 2017 to Till Date

Project: LA Velocity

Role: Windows Administrator / VMware Admin

Description:

LA Velocity-Intel team whose responsible to handle all the Latin Americas clients like Specially Saint-Gobain & CIELO, Gerdau, ADP, TVG, HONDA’s windows server infrastructure support like Incident and change and Problem management.

Responsibilities:

  • Complete windows server level support forLatin Americas clients.
  • Leading team ensure all support are smooth and meeting SLA for all the Incidents and service tickets.
  • Experience in patching tools –WSUS, Windows Update Services.
  • Ownership of complete change management which includes server changes.
  • Patch management through WSUS.
  • VMware ESXi issues and VM level issues handled through Vcentre server.
  • VM ware Data store space crunch issues and assigning storage to data stores.
  • V motions and storage V motions activities.
  • Worked on automatic updates to users by applying group policy.
  • VM snapshot creations and Cloning Virtual machines creating templates.
  • Handling Server Backup issues specially System state backup.
  • Incident tracking through Jazz dash board ensure no SLA breaches for tickets.
  • Purging activity on SLA breached tickets by coordinating with accounting team.
  • Windows AD issues and User reporting issues.
  • Providing Root cause Analysis for High severity issues.
  • Handling NCI(Non Compliance Issues) on Vulnerabilities on servers
  • Closely working with Brazil SAM (Service Account Managers).

Environment: ESXi 5.5, vCenter Server, Cloning, Snapshots, HA in Clusters, DRS, Windows Server OS 2008/2012, Windows Client OS XP /Win 7, NetApp FC SAN/NAS storage.

Capgemini, Hyderabad/ Oak Brook, IL

Client: McDonald’sOct2013 to April 2017

Project: Enterprise Application Support

Role: Senior Consultant / Project Lead

Description:

Project contains ECP L3 and L4 level support Activities. ECP is an ecommerce Platform for McDonalds in which users use GMA( Global Mobile Application) on Android and iOS app to place order, redeem offers etc. including supporting various electronic channels like MDS (Delivery), WOS (Web Ordering System)

Responsibilities:

  • Leading Level4 DSS team (Digital support service) from offshore.
  • L3 and L4 level Incident and tasks related issues Analysis, handling, monitoring and resolution. Performing application upgrades, Creating new instances.
  • Responsible for Global support for various markets (US, Australia, UK, and CHINA).
  • Various applications supporting like GMA (Mobile), MDS (Delivery), and WOS (Web Ordering System) for each market.
  • Experience configuring, managing, and using SCCM.
  • Requests and issues can be handled through JIRA and Service Café tools
  • Global Mobile Application deployments to new upgrades & Environment Migrations.
  • Configured Group Policy Objects to create a secure Windows Infrastructure.
  • Taking complete Lead of EAS Application server build of windows 2008 R2 /2012 R2servers (Web servers and Application servers, DB Servers for US and Australia &UK, china environments and new environment build and support based on client requirement.
  • Experience performing application packaging and deployment with SCCM.
  • Application deployments can be done through CHEF.
  • Setup and configure Nginx and Redis and Rabbit MQ on environments.
  • Application layer configuration by setup IIS.
  • DB layer Configurations by setup SQL server, Cassandra.
  • Solves problems related to installation, implementation, maintenance, and operations of client infrastructure
  • Responsible for providing on-call support on any issues related to application.
  • Monitoring system performance & ensuring smooth functionality of the systems
  • Troubleshooting / resolving routine to moderately complex issues.
  • Monitoring applications and servers through new relic system.
  • Ensuring user / customer satisfaction by providing preventative maintenance.
  • Project related timely Report creation and Documentation of new issues.
  • Participate in Incident, Problem, and Change management processes.
  • Interacting with RDI team (Research and Development team) for critical issues in Application
  • Providing solutions and RCA (Root cause Analysis) by Problem tickets.
  • Daily call session with Onsite folks and with internal meeting conducting on project ongoing activities.

Environment:Windows Server OS 2008/2012, AWS, CHEF, Linux, NODEjs,

NGINX, SQL server 2008/2012, Cassandra, Rabbit MQ, Redis, IIS 8.5.

Accenture, Mumbai

Client: KOHLS April 2013 to Oct 2013

Project: Kohls Server Build

Role: Senior Consultant / Project Lead

Description:Kohl's Corporation is an American department store retail chain. Project is related to Upgrade all the Kohl’s Environment Domain controllers to 2008 R2 environment. Kiosk installation and upgrades by SCCM& SCOM.

Responsibilities:

  • Migrated Complete KHOLS windows server Environment (Remote Sever Build).
  • Migrating of all Domain Controllers of windows 2003 servers Environment to windows 2008 Environment and Demoting of 2003 environment.
  • Had done a Major role participation in Domain controller’s migration.
  • Insure for all checks once the Domain controllers are promoted.
  • Have done troubleshoot on AD related issues.
  • Handling of all the windows servers through VM ware V-Sphere client.
  • Managing and Administrating and troubleshoot the issues of all the virtual servers handling through VSphere 5.5.
  • Upgrading kiosk machines from Window XP to windows 7 using SCCM 2012.
  • Monitoring SCCM deployments and troubleshoot the issues while deployment in process and asset handling tool which is Rock Monkey.
  • Monitoring of Replication on all Domain Controllers.
  • VM snapshot creations and Cloning Virtual machines creating templates.
  • Complete handling of Virtual Store windows Environment through V Centre server.
  • Virtual Machines Hard ware resource allocation and Modifications.
  • Sending every hour reports to client while migration is in progress.

Environment: ESXi 5.5, vCenter Server, Cloning, Snapshots, HA in Clusters, DRS, Windows Server OS 2008/2012, NetApp FC SAN/NAS storage, SCCM 2012, SCOM2012

IBM, Bangalore

Client: Sprint Nextel CorporationMar 2012 to Feb 2013

Project: ATLAS (Asset Tracking and Logistics and Status)

Role: Windows Administrator

Description:

ATLAS effectively manages Sprint Nextel assets and inventory and the costs associated with equipment, depreciation and tax, thereby fulfilling accounting standards that are required by law. It also enables a single asset lifecycle process for SCM, Finance and Network teams to perform forecasting, purchasing and ongoing asset management activities

Responsibilities:

  • Handling all the Windows servers related to ATLAS environment.
  • Handling of Multi Applications called GJWCDNPPACTDMT and MRF which is fully integrated with Windows servers and Linux servers.
  • JBOSS application servers handling. Performing Application deployments.
  • Participated in complete system builds, upgrades, migrations, code deployments and patch management. Implemented security policy and virus protection.Apache Tomcat web server configurations in environments.
  • Administered change management related to server upgrades and software installation.
  • Every window patch updates in servers make sure Resonance and Applications are running properly if not trouble shoot the issues for applications up related to windows servers.
  • Web Applications deployments in IIS 7.0/6.0 and validate and Delivered to Project team after successful validation both in Test and Development windows environments.
  • MWH (Mobile ware house) and MFW (Mobile filed work) users handling throughout the complete ATLAS Environment provided applications access and trouble shoot issues.
  • EMPAC and PPAC users handling through the Citrix Application server of ATLAS and do complete Test/Dev. Environments validations. Deploy the Atlas mobile tool (AMT) package which are released from the client in the Respective environment both windows Test and Dev. Environments.
  • Check for the Control-M jobs scheduling as per the respective environments and validate all the jobs using through Control –m desktop client.
  • Monitoring Windows Resonance servers related to applications for smooth process, IIS web server and SQL dB Server monitoring for version updates.
  • Take care of Database updates from dB server side MSSQL/Oracle related to client application packages whenever required in the Respective environment.
  • Every Database refresh validate all the environments.

Environment: Windows Server OS 2008/2012, JBOSS, Citrix, SQL server, Oracle database, Linux, Control-M

MACH Teledata Systems, Bangalore

Client: Vodafone Jun 2011 to March 2012

Project: TAP

Role: Windows Administrator/Executive DC operations

Description:

MACH connects and monetizes the telecom world.It provides its 650 operator customers with roaming, interconnect, messaging, and direct billing solutions, all integrated with its $10bn / year operator settlement capability. It is the largest provider of data and financial clearing solutions for wireless roaming and operates.

Responsibilities:

  • Backend support to the clients ensuring the smooth flow of their TAP files by monitoring the error files and reporting in a Timely manner.
  • Handling TAP files through Mach Dan net System application running on Citrix Xen app 5.0 Application servers.
  • To ensure the files are successfully validate and delivered to recipients on time.
  • Report Error files to client, so that they can correct and resend the same.
  • OracleData base changes can be performing through TOAD.
  • Identify the system bugs and report to next level further investigation.
  • Follow the Time Scale for the Data transfer.
  • Check the client network and server link connectivity for processing of Tap files if link is down take immediate steps to update the link.
  • Take immediate actions while our Client files are pending for Process at Other Data clearing House.
  • Maintained Individual KPI of TAP files processing up to date.
  • Handling all the Client Request through One support Ticketing tool and provide the solutions to clients as in Timely manner.
  • Tap files Monitoring , Repair the files, Reject the Error Records which are not repairable, Reject the Error Records which are not repairable, Report error files to client, Correcting Error files, Recycling of records, Push the stuck files.

Environment: Linux, Windows Server 2008R2, SQL server, Oracle database, MDS

BSV Technologies, Hyderabad

Client: Apollo HospitalsMay 2008 to May 2011

Project: IT- Health client support

Role: Windows Administrator/System Analyst

Description:

Apollo hospitals are one of the big hospital’s unities in India including international branches as well.

Responsibilities:

  • Apollo’s hospitals group IT Environment build and support
  • Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology and complete Administration windows servers.
  • Executing operations of application integration, service packs deployment and ghosting pertaining to the organization and installing of OS and applications of service packs.
  • Installed, Configured and Troubleshooting of DHCP and DNS, IIS, ISA, RAS, FTP servers and Terminal Services. Configured disk quotas, sites and subnets.
  • Responsible for creating and customizing of user accounts, Groups, Profiles, implementing Group systems and procedures and administration of Domains by means of Active Directory Service and resolving issues.
  • Analyzed the hardware and software requirements of Active Directory.
  • Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
  • Installed and configured an Active Directory Domain Controller.
  • Updating servers with latest service packs and hot fixes. Maintained of MS Exchange server Environment.
  • Remote data administration and management including the responsibilities of remote installations and troubleshooting.
  • Remote administration of servers for any problem across company offices related to Microsoft Windows operating system.
  • Maintain Fileservers and Printer’s management using Printserver configurations.Configuring and troubleshooting Microsoft Outlook.
  • Controlling of MacAfee Antivirus for securing the stored data in the computers and performed activities in configuring and installing. Monitoring all computers by using third party tools.
  • Handling Client request’s through Remedy ticketing tool and Resolved as per priority.Monitoring Server performances and Memory status through HP server manager
  • Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request, Backup and Restore Management.
  • Customer service management by communing with clients and determining of hardware and software issues providing assistance to customers by controlling Symantec system center.
  • Administrating the shift in charges of in house projects and carried out activities in helping out OS software which also includes installing of security patches. Preparing monthly work status report and updating technology specific documents.

Environment: Windows Server 2003/2008R2, Exchange 2007, Remedy, WSUS