KENYA SCHOOL OF CREDIT MANAGEMENT

ST. GEORGES HOUSE 4TH FLOOR, PARLIAMENT RD (OPP PROFESSIONAL CENTRE)

P.O. BOX 54340 – 00200, NAIROBI, KENYA

TEL: 317872/2212753, FAX: 2211140

WEBSITE

KenyaSchool of Credit Management

Open programs 2018

Our vision

To become a center of excellence in education, training and research in credit management globally

Our mission

We are committed to promoting professionalism in credit management through education, training, research, development and consultancy to all aspiring credit managers in Kenya and globally

Our motto / philosophy

To promote excellence, integrity, customer sensitivity, gender equality participation and professionalism in credit management.

Core values

Team work:we shall enhance a team working spirit that involves all stakeholders in everything we do.

Integrity:we shall keep our promise and promise the right things.

Customer focus:we will listen to our customers and strive to deliver uncompromisingly high quality services to meet their needs and expectations.

Innovativeness: we shall continuously raise service provision by promoting creativeness in our services development and delivery.

Result oriented:we aspire to be the best in giving results as per our promises.

Accountability we shall execute our duties in a way that is open, transparent and free from corrupt acts of bribery

Objective

To provide quality training to meet the manpower requirements for sound economic management and stability in the credit sector

(a) two days course to enhance credit management skills-2018

Brief

  • The solution to escalation of bad debts is positive management of credit/debts.
  • Non-performing debts will not just start. It is a process, which can only be understood by staff that has knowledge in credit/debt management/collections.
  • Credit risk assessment is a key area in an organization and will dictate the process of repayment of any credit created and hence the desired profit.
  • The starting point to arrest nagging and non-performing debts both in consumer and trade credit is knowledge in credit management.
  • TheKenya school of credit management has a lot to share with you in this area.

Who are we?

Kenya school of credit management is an institution of its kind in Kenya geared to improve credit management through training. We offer career development and short courses that impact positively on management of credit. Our career development is examined by KASNEB one of the most recognized examination bodies in Kenya and globally. We are registered with the ministry of education and the national industrial training authority.

We are the only school recognized and accredited to train credit management in the east/central African region.

Where are we located?

We are at:

St.George’s house-4th floor

Parliament road

Opposite professional center

Nairobi

Our contacts are as under:

Kenya school of credit management

P. o. box 54340 – 00200, Nairobi

Tel: 317872/2212753

Mobile: 0720 100 655/0736 336 155

E-mail:

Website:

NB: we run the seminars in popular towns in Kenya ie.. Nairobi, Mombasa, Naivasha, Nanyuki and others depending on the demand

Course outline & dates (short courses) - 2018

March22nd-23rd2018

Two day seminar

Venue: to be advised

Cost: kshs.34,000 + vat per participant

Course outline:

Technical areas in credit management

  • The creditdebtmanagement tool kits.
  • The 21st century skills in the credit industry.
  • The cost of credit and effects on profits.
  • The current challenges in the credit /debt environment.
  • Formulae to succeed in credit/debt management.
  • The cardinal laws of debt management.
  • The pillars of credit management.
  • Risk management- (monitoring & control of debts)
  • Effective collection methods. (case studies)
  • From experiences to modern ways of handling debts. (case studies)
  • Problems of collections and possible solutions. (case studies)

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

Commercial conclusion of debts-

  • dealing with unmanageable debts
  • debts and third party collections
  • open discussions on debt problems

June 21st-22nd 2018

Two-day seminar

Venue: to be advised

Cost: kshs.34,000 + vat per participant

Credit department and its operation

Topics:

  • Credit department structure and organization.
  • Management of credit risks.
  • Credit policy and its effects on collections.
  • the credit cards and the credit industry
  • the 80/20, 80/18/2 rules as applicable in credit management
  • Dealing with non-performing debts.
  • Building team spirit in credit management department
  • Stress management in collections
  • legal action for debt recovery

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

Commercial conclusion of debts-

  • Dealing with unmanageable debts
  • Debts and third party collections
  • Open discussions on debt problems

September 20th-21st 2018

Two day seminar

Venue: to be advised

Cost: kshs.34,000 + vat per participant

Credit/finance/sales functions, effects on collections and profits

Topics:

  • Sales/credit/functions and top management relationships and effects on collection.
  • Effective collection methods & procedures.
  • Performance measurement and target setting
  • Hire purchase and the credit industry
  • Assessment of credit risks
  • Credit decisions and controls
  • Managing stress in credit management
  • Legal action for debt recovery
  • Emerging trends in the credit industry

Debt management drivers-

  • Effective communication skills.
  • Public relations & image management as tools of collections.
  • Interpersonal communication

Commercial conclusion of debts-

  • Dealing with unmanageable debts
  • Debts and third party collections
  • Open discussions on debt problems

November 22nd-23rd2018

Two day seminar

Venue: to be advised

Cost: kshs.34,000 + vat per participant

Training and developing the modern revenue collectors

Course outline:

Topical areas in revenue management

  • the revenue collection industry and its challenges
  • effective revenue department structures
  • the revenue collection policies
  • pillars of revenue management
  • 80:18:2 rule as applicable in revenue management
  • the credit reference act and effects in the revenue collection industry
  • psychological preparation of customers to pay
  • prerequisites before collections
  • golden steps to walk before revenue collections
  • Effective revenue collection methods & procedures.
  • emerging trends in the debt industry

Revenue collection drivers-

  • Negotiation skills as tools of revenue collections.
  • Dispute resolutions in revenue management and collections.

Commercial conclusion of debts-

  • the modern debt collector
  • dealing with unmanageable debts
  • debts and third party collections
  • open discussions on debt problems

Who is eligible to attend?

principal revenue officers

county heads of revenue

county revenue officers

loans officers

credit officers

micro-finance officers

finance/accounting team

credit managers/controllers

sales managers/staff

sales/marketing team

customer care/service team

revenue/debt collectors

Important information

1.Please make your bookings in good time to avoid any disappointments

  1. Tell us any topic you would like to be included in the course outline that would be of help to you

3.We also conduct in-house seminars tailor-made for your organization.

(B)career development – both examinable by KASNEB and Gretsa university

(C)executive credit management program- a non class program that is done online- down load from website-

(D)in-house seminars- down load from website