JUSTIN C. SUKATO, +1 (626) 789-4785Résumé – Page 1

JUSTIN C. SUKATO
Rosemead, CA
+1 (626) 789-4785
Customer Support Data Management Customer Relations
Communication Problem-SolvingPolicies and Procedures

Dynamic bilingualFinance Professionalhighly regarded forproficiently performs reports creation, financial reconciliations, and data management to ensure strong organization and accuracy. Enhance the customer experience through understanding, specialized support, customer relations management and acute product and service knowledge. Strive in fast-paced environments performing duties with minimal supervision. Team player with the ability to work with people at all levels of a corporation. Academic qualifications include a Bachelor of Science Degree from the University of Nevada.

Selected Highlights
  • Accurately and efficiently created daily reports from various outlets and ensured all voided checks, corrections, and unsettled checks were signed by outlet manager with detailed reasons.
  • Analyzed problems as they arose and developed strategic solutions, reconciling operator charges to ensure internal calls were charged correctly and accurately.
  • Ensured top-level service, collaborating with the Chief Accountant regarding the accuracy of the guest ledger and city ledger amounts.
  • Provided outstanding and professional customer support assisting with and performing spot checks on guests’ checks used at the various outlets.
  • Actively listened to customers, analyzed problems and offered prompt resolutions which sustained customer loyalty and business, constantly monitoring the dining room to ensure optimal guest experiences.

Core Competencies
  • Reports Creation & Management
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  • Problem Solving
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  • Financial Reconciliations

  • Customer RelationsManagement
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  • Product/Service Knowledge
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  • Operations Management

  • Workload Prioritization
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  • DataManagement
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  • Policies and Procedures

  • Customer Service/Satisfaction
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  • Financial Transactions
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  • Project Coordination

Professional Experience

BVLGARI Hotels and Resorts Bali, Indonesia2017

Finance Internship

  • Accurately and efficiently create daily reports from various outlets to ensure that all voided checks, corrections, and unsettled checks are signed by outlet manager with detailed reasons.
  • Analyze problems as they arise and develop strategic solutions, reconciling operator charges to ensure internal calls are charged correctly and accurately.
  • Ensure top-level service, collaborating with the Chief Accountant regarding the accuracy of the guest ledger and city ledger amounts.
  • Provide outstanding and professional customer support assisting with and performing spot checks on guests’ checks used at the various outlets.
  • Systematically verify the accuracy of transactions, ensuring all rebates, paid and miscellaneous charges are approved and supported while reconciling total outlet sales to total charges.
  • Prepare daily revenue report and daily revenue journal, ensuring all revenue transactions are recorded correctly and properly by examining all discrepancies and making necessary adjustments when needed.

BVLGARI Hotels and Resorts, Finance Internship – Continued

  • Guarantee all discrepancies are quickly resolved; verifying the accuracy of all check printouts from the different outlets against points of sales in Micros.
  • Constantly update the gift shop inventory report, recordinggift shop sales based on Micros system to confirm strong organization and accuracy.

QQ Singaporean Café Pasadena, CA 2014 – 2016

Cashier/Supervisor

  • Actively listened to customers, analyzed problems and offered prompt resolutions which sustained customer loyalty and business, constantly monitoring the dining room to ensure optimal guest experiences.
  • Provided excellent customer assistance, answering questions regarding menu selections and making helpful recommendations when requested to improve customer satisfaction and loyalty.
  • Managed daily operations in a professional and organized fashion, delivering exceptional, friendly, and fast service.
  • Frequently helped team members in very busy, fast-paced environments with the overall cleanliness of the restaurant.
  • Collaborated to accurately record orders with other team members and efficiently served food and beverages that exceeded guests’ service needs, attaining high customer service ratings.

Education

University of Nevada, Las Vegas, Las Vegas, NV: 2016
Bachelor of Science Degree – Hospitality Management

Additional Credentials
Technical Skills / Microsoft Office (Word, Excel, PowerPoint) / Micros and Opera Systems
Languages / English - fluent reading, writing, and speaking & Indonesian - basic reading, writing and conversant in speaking.
Honors & Awards
Certifications / Marriott internship completion certificate
National Registry of Food Safety Professionals: Food Handler and Safety Certification.
Alcohol Awareness Certification.
Adult/Child/Infant CPR, AED & First Aid Certification
Volunteering Experience / Monday Night Mission Charity June 2013–Present, Los Angeles, CA / UNLVino 42nd Grand Tasting April 2016, Las Vegas, NV / UNLVino 41st Grand Tasting April 2015, Las Vegas, NV / Opportunity Village Charity November 2014, Las Vegas, NV