Job Title: WELLBEING ASSISTANT Ref: 17/24

LD/HR/WN, 2015

JOB DESCRIPTION

Job Title: WELLBEING ASSISTANT Ref: 17/24

Responsible to: WELLBEING LEAD

Hours of employment: 32.25 Hours

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1.  JOB SUMMARY

The Wellbeing service consists of a partnership of voluntary sector organisations led by Imagine. The aim is to provide a high quality service that focuses on wellbeing, community engagement and person-centred interventions; thus improving independence, confidence, health and well-being of communities, families and individuals. The service is one of four within the Primary Care Mental Health Service (Sutton Uplift), which also consists of IAPT, Mental Health Assessment and Primary Care Recovery Team

The Wellbeing Assistant post will perform a key role in supporting the work of the Wellbeing team. The postholder will engage with people who are interested in or requiring wellbeing support, information or signposting. This will entail promoting the wellbeing services, conducting initial assessment of needs, passing referrals onto Wellbeing Hub Coordinator for allocation, booking people onto workshops and providing signposting support

The postholder will work collaboratively with the wellbeing team, mental health professionals and admin staff to ensure individuals access appropriate support. Assistants will support the Sutton Team Leader with volunteer recruitment and training processes, outreach work, workshops and other team processes; support Wellbeing Hub Coordinator with referrals, ensuring both paperwork and information on Imagine and NHS systems is kept up to date on a timely basis. A large part of the role is admin

2.  LOCATION AND HOURS

The post holders will be based in the London Borough of Sutton, primarily within the referral centre, occasionally in a community based venue (i.e. shop front, outreach site) or working across other sites, if required. You will be rota’d into the Referral Centre whose hours of operation are 9-6pm

3.  SUPERVISORY RESPONSIBILITY

This post has no direct staff supervisory responsibilities but there may be support related responsibility for volunteers as directed by the Team Leader. There is a duty upon all employees to be aware of appropriate service standards and to report any breach of standards to someone in authority.

4.  MAIN DUTIES

Under the guidance of the Sutton Team Leader/Wellbeing Hub Coordinator

Responsibilities to individuals mainly through telephone contact

• To employ effective ways of engaging clients, conduct wellbeing questionnaire, initial assessment of support needs within timeframes, drawing up an initial targeted and jointly agreed support plan

·  To ensure high quality and consistency in dealing with referrals, assessments, risk management; following working protocols and providing clear information in order for the Wellbeing Team Coordinator to allocate

·  To signpost and provide information to individuals not looking for ongoing support

·  Encourage social involvement in the community, maintain hope and optimism through initial assessment and signposting work

·  To arrange registration to workshops and encourage clients to engage with the wellbeing service

• To sensitively deal with distressing or emotional circumstances

Responsibility to the Team/Organisation

·  To ensure that all service based administrative duties are undertaken as directed by the Team Leader/Coordinator and that all required returns are made on time

·  Keep timely records of referral, assessment, signposting and outcomes on Imagine and NHS systems

·  Maintain filing systems in good order, with papers filed or scanned in a secure, accurate and timely way in order that documents can easily be located and retrieved.

·  Produce well-presented documents, letters, minutes and emails in house style to high levels of accuracy and within agreed turnaround times

·  Ensure that rooms are booked, refreshments supplied for meetings, training and information sessions

·  To maintain and update information resources regarding services and community based resources

·  To support the development of Imagine’s client pack

·  To provide accurate and timely statistics and information as required within the agreed timescales

·  To contribute to team meetings, project work, evaluation and wider development initiatives

·  Deal with enquiries across the Sutton Imagine services

·  Conduct feedback surveys and present collated information for reports

Responsibilities to Volunteers

·  Assist with volunteer recruitment i.e. processing of volunteer applications, references and paper work

·  Deal with enquiries from potential volunteers

·  Conduct initial meetings with potential volunteers

·  Assist with volunteer training, events, information and supervision sessions

Outreach and Partnership Working

·  To support workshops and promotional work to clients, organisations and the community, i.e. through outreach, events, updates on Imagine and NHS social media

·  To ensure effective communication takes place with clinicians working within primary care services including streamlining working protocols regarding referrals.

5.  REQUIREMENTS

All employees are expected to:

·  To undertake relevant training and commitment to continuous personal learning and development

·  To participate in staff meetings and attend regular supervision.

·  Act with integrity at all times

·  Ensure that principles of quality, social inclusion and equality are included into all areas of work

·  Always be responsive to customer priorities

·  Demonstrate working within Imagines’ objectives

·  Comply with all health and safety, safeguarding and any other statutory regulatory requirements.

·  Undertake any other tasks, which may be requested from time to time by the organisation

·  Safeguard all organisation property, confidential information or privileged knowledge relating to work

6.  EQUALITY AND DIVERSITY

Imagine aims to provide high quality services to enhance the quality of life of people experiencing disadvantage. In order to fulfill this aim, we operate an equality and diversity policy to ensure that no service user, carer, job applicant, employee, voluntary worker is discriminated against either directly or indirectly on the grounds of gender, age, race, colour, sexuality, nationality, religion, ethnic or national origin, disability, caring responsibilities or marital status.

7.  CONFIDENTIALITY

In the course of your duties, you may have access to confidential information about individuals or about Company business. Under no circumstances must this information be communicated to anyone other than the authorised persons. These may include medical or other professional staff who are involved in the care and treatment of the person. If in doubt, refer to the Line Manager.

8.  KEY PERFORMANCE INDICATORS

Success in this role will be judged by the following key performance indicators:

·  Meeting targets and objectives as set by line manager

·  Working within a team approach

·  Demonstrable achievement in working towards organisational objectives

·  The ability to work in a person-centred and flexible way

·  Proactive professional manner

·  All duties and tasks are undertaken and performed in an efficient, accurate manner resulting in excellent service provision

Please note that this job profile may be amended to meet the needs of the service and does not preclude other tasks as directed by the team leader. Alteration will be discussed in advance with the post holder whose agreement will not be unreasonably withheld. The job description does not form part of your contract of employment.

WELLBEING ASSISTANT / PERSON SPECIFICATION
ESSENTIAL / DESIRABLE
Training and
Qualifications / ·  Evidence of continued professional development / ·  Further education
Experience / ·  Experience of working within Health, Social Care or the Voluntary and Community Sector
·  Experience of working with people who have experienced mental health problems
·  Good admin/office experience
·  Experience of managing referrals and conducting initial needs assessments and action planning / ·  Working with IAPT and primary care services
·  Lived experience of personal mental health issues or caring for someone with mental health issues
·  Evidence of providing person- centered approach
Knowledge and Skills / ·  Knowledge of the needs of people with mental health issues
·  High standard of ICT skills with a base knowledge of all Microsoft applications
·  Excellent record keeping and ability to work with and update NHS and Imagine databases IT skills – MSWord, database, excel, email and internet
·  Good written and verbal communication skills
·  Within a team, the ability to assess and manage risk
·  An ability to teamwork and work independently, reliably and consistently manage workload
·  Ability to prioritise, meet targets and deadlines
·  Monitoring systems and outcomes using a variety of tools/methods / ·  An understanding of social media
·  Working knowledge of a broad range of health, social and community-based resources
·  Understanding of approaches to Service User involvement
·  Group facilitation skills
·  Collating and analysing information for reports i.e. statistics, surveys
·  Experience of IAPTus or RIO NHS systems
·  Ability to liaise with wide range of organisations
Other / ·  Ability to motivate and encourage
·  Ability to value people and show empathy
·  A flexible approach to working location and times
·  A commitment to confidentiality, equality and diversity and social inclusion
·  A commitment to the Imagines philosophy and
objectives
·  Willingness to undergo relevant training
·  A positive and reflective approach to feedback
·  Honesty and Integrity
·  Personal Resiliency and resourcefulness / ·  An ability to see and co-produce solutions rather than focusing on problems