Family Links

Job Description

Job Title: Training Administrator

Hours: 37.5 hours per week, subject to negotiation

Salary: £22,000 - £24,000 per annum FTE

Reports to theHead of Operations and HR

Line Management responsibilities

None

Job Summary/Strategic overview

To co-ordinate arrangements for all Family Links training courses to enable the delivery and expansion of the Nurturing Programme

Key Responsibilities

  1. Training Administration
  2. Customer Relations
  3. Database
  4. General
  1. Training Administration

Manage the administration for all Family Links’ training courses. Ensure this process runs smoothly by:

  • Liaising with the Business Development Manager to decide on forthcoming individual training dates and locations
  • Booking venues
  • Liaising with the training commissioner and trainers to ensure venue requirements are met
  • Sending out database generated pre-training paperwork
  • Managing the administration of individual training bookings
  • Making bookings for transport and hotels as required for all Family Links training courses
  • Checking hotel invoices before they are paid
  • Disseminating information to trainers and the Warehouse Manager and Training Supplies Coordinator.
  • Ensuring the training dates on the Family Links website are updated.
  • Managing the training schedule and producing regular updates for the Family Links team
  • Organising and attending annual trainer update days
  • Updating the database autodocs as required.
  • Informing Open College Network and the moderators about parents undertaking accreditation and keeping accurate records.
  1. Customer Relations

Maintain strong customer relationships including:

  • Liaising with customers to maintain good relationships
  • Processing Parent Group Leader (PGL) Letters of Agreementand sending out database generated Letters of Recognition
  • Signing PGLs up to the PGL log in section of the Family Links website
  • Updating monthly training statistics
  1. Database
  • Key point of contact with database provider, Fulcrum, to ensure smooth running of the database and development of features as needed
  • Update members of the team on the database and any changes made
  • Update the Customer Relationship database with new information
  • Key point of contact with Virtual College regarding the learner management system

General

  • To take a share in answering the main phone
  • To carry out any duties as requested by and agreed with the CEO and commensurate with the post; to adhere to Family Links policies and procedures.

Person specification

Essential Skills and Qualifications:

  • Confident people skills
  • Excellent organisational and time management skills
  • Strong written and verbal communication skills
  • Excellent administration skills with attention to detail
  • Solid IT skills and experience
  • Experience of using databases
  • Responsible and self-motivated, able to work on own initiative

Desirable:

  • Experience in arranging events
  • Previous experience in training administration