JOB DESCRIPTION

Job Title:Technical Sales

Department:Sales

Reports To: Sales Manager

FLSA Status: Exempt

Prepared By: Human Resources

Approved By: Sales Manager

Approved Date: Rev 07/24/2015

Summary: Provide technical service to customers to manage customer relations and facilitate the sale of products and services by following established procedures and guidelines.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Complete regular customer check-ups to verify customer type, market segment, and other key data.
  • Document all relevant customer and prospect information according to established guidelines.
  • Establish and manage terms for customers following established corporate guidelines.
  • Develop product and service based solutions to customer problems and oversee, document and coordinate the development of these solutions with others as necessary according to established procedures and guidelines.
  • Provide support to customers as necessary after the sale to maintain a positive relationship and ensure solutions provided continue to satisfy customer requirements.
  • Build a positive and rewarding relationship by frequent contact, timely response, and value added service to customers.
  • Provide a timely and complete response to customer and prospect inquiries originating from email, web, fax, phone or other sources.
  • Document customer requirements as appropriate according to established guidelines and determine the companies’ ability to meet customer requirements.
  • Verify appropriate product selection to solve specific application requirements as communicated by customer, documented and confirmed through appropriate approval methods involving others as required.
  • Estimate product cost and delivery schedule using estimating tools provided and following established procedures.
  • Provide verbal or written proposals for product and service based solutions to customers to meet established and documented requirements, providing all necessary documentation as required by customer or established procedures.
  • Follow up on all quotes as required according to established guidelines to determine status and address any outstanding issues.
  • Write up or enter customer orders according to established guidelines to initiate the production of goods.
  • Assist with the development of market segments and key customer accounts by targeting customers, qualifying customers, and engaging customers as required to meet sales and marketing objectives.
  • Assist with the sale of parts and repair services by troubleshooting problems, assessing needs, developing repair quotes, coordinating repairs and performing other functions as required.

All Employees

  • Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
  • Continue to grow lean knowledge and use the tools to identify and assist with continuous improvement.
  • Comply with safety regulations and maintain clean and orderly work areas.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associates Degree from 2-year college plus4 years related experience and/or training;or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer: To perform this job successfully, an individual should have knowledge of Internet software; Inventory software; Manufacturing software; Database software; Spreadsheet software and Word Processing software.

Other Qualifications: Ability to travel as required to attend trade shows, call on customers, or perform other sales functions as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

JOB DESCRIPTIONS\MASTER\SALES_TECHNICAL SALE1

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