Job title:Support Worker (Supported Accommodation services)

Responsible to:Supported Accommodation Manager

Place of Work:All supported accommodation across the Chichester, Bognor Regis, Barnham and Littlehampton area

Main Purpose of the job:To enable adults who may have experienced a number of complexities includinghomelessness, Mental Health issues, substance misuse problems or are in some other way socially disadvantaged to live as fully independently as possible. The aim of the role is to support and empower our clients to increase their life skills, self-management and confidence to successfully sustain independent living. This is achieved through the provision of intensive engagement and individualised support, tailored to the specific needs of each client who accesses our service

Due to the nature of the work and the working environment the post-holder will often be lone working and will not readily have support and/or supervision available. The postholder will therefore need to be able to respond immediately to crisis situations or instances of challenging behaviour whilst in the community by assessing the situation as it arises and the consequent level of risk to the service user and others.

Key Areas / Description
Main duties & responsibilities /
  • Undertake support planning incorporating risk management,alongside the client to assess their strengths and areas where the client requires support.
  • Manage and key-work a case load of clients within Supported Accommodation and other community settings
  • develop and maintain effective working relationships with our partner organisations, external agencies and relevant voluntary & statutory agencies and individuals over a wide range of issues affecting our clients
  • To promote the client’s independence and meaningful community presence.
  • To undertake the role of advocate where appropriate
  • To support clients in undertaking household tasks and responsibilities – this includes domestic work (and to enable them to maintain their tenancy agreement – when applicable).
  • To support the client in managing their own finances and budgeting.
  • To support the client in accessing worthwhile community resources and facilities including other Stonepillow services such as Revive and Restore
  • To participate in client review meetings
  • To take an active role in house/tenant meetings.
  • To maintain maintenance & environment checks for your allocated projects.

Service Provision
Administration /
  • Ensure all confidential records are stored to comply with Data Protection Regulations;
  • To complete support notes, accounting for the support you have provided to the client. All written records must be accurate and legible.
  • Ensure risk assessments, support plans and background checks are updated and signed
  • Assist in maintaining accurate records to monitor care plans, provide statistics and for the purpose of reporting on service provision and performance to the Head of Client Services.

Equal Opportunites /
  • Ensure compliance with the organisation’s Equal Opportunities policy and relevant legislation.

Health & Safety /
  • To ensure the health, safety and security of staff, students, service users, volunteers and members of the public on the premises in all locations in line with the project’s procedures.

Confidentiality /
  • This policy covers all Stonepillow employees and volunteers, all of whom will be required to sign a confidentiality agreement. Anyone working for Stonepillow who breaches the agreement will be liable to disciplinary action under the staff Disciplinary Procedure.

General /
  • To work as part of a team ensuring information relating to the client(s) and service is communicated appropriately in order to ensure the continuity of support and service provision.
  • To attend and contribute to team meetings.
  • To take part in reviews of the service
  • Maintain clear and accurate records of support and communication within the service ensuring confidentiality.
  • To ensure the health, safety and security of staff, students, clients, volunteers and members of the public on the premises in all locations in line with the project’s procedures.
  • Attend weekly team meetings to maintain good communication between all of Client Supportprojects.
  • To undertake any other reasonable duties that may be requested from time to time.
  • To travel between all Stonepillow Projects as and when required.

Appointment to this post is subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service

Signed …………………………………..Date ………………………………

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