Job Description

Job Title: Supplier Enrolment Specialist (Dutch & German Speaking)

Contract Type (Perm/Contract/Temp):Perm

Reports to:Head of Managed Sales

Location:London

About Us:

We are a secure e-invoicing platform that brings businesses and their suppliers closer together with unique technology that revolutionises invoice processing, maximises efficiency and improves cashflow management. The Tungsten Network also provides users with real-time spend analysis through analytics, and offers access to Early Payment, a form of alternative finance for businesses.

Job Purpose:

The Supplier Enrolment Specialist will be required to interpret the business needs and form a consultative sell and then apply the solution, manage a contact strategy and manage/extend their own pipeline in order to achieve set targets.

Key Responsibilities:

A telesales position within a multilingual ‘Managed Sales’ team, requiring the Enrolment Specialist to speak with supplier clients with a plan to enrol them onto one of the two Tungsten Network services at the request of their buyer customer (end client)

Each individual is expected to carefully manage a sales portfolio (containing 100-300 suppliers) in line with strict quality guidelines. This includes regular interaction and detailed account notes within the CRM.

The role of the enrolment specialist is to:

  • Contact each new supplier lead must be contacted within 2-8 working days.
  • Provide professional advice on which service to register for
  • Professionally represent Tungsten Network, as well as the outstanding buyers (end clients) we represent and enrol on behalf of, with strong verbal and written communication skills
  • Determine the correct supplier contact / decision maker
  • Handle objections
  • Upsell additional / higher value services
  • Provide notes following each interaction (these notes will be visible to the Tungsten Management and End Client)
  • Update the CRM with gathered notes and account/contact details
  • Ensure suppliers “go live” on the network post registration

Experience and Knowledge:

  • Experience in telesales
  • Balance Customer and Business Focus - Able to have a balanced view managing the customers’ expectations, ensuring customer satisfaction, while considering the business needs.
  • Negotiating & Influencing - Able to get points across in a positive & constructive way, without upsetting people, bringing them around to a required way of thinking.
  • Objection Handling - Ability to overcome objections from customers, using varying techniques depending on the situation.
  • Planning Priority - Ability to put plans in place to ensure goals are met, with evidence of being able to prioritise activities where necessary

Systems Knowledge:

PC / MS office literacy

Personality & Attributes:

Communicates with credibility

Ability to empathise

Negotiating & Influencing

Resilience and Determination

Delivers High Quality Results

Able to work under pressure

Able to understand challenges and provide solutions

Team player with a good attitude