Job Profile

Job Title:Store Manager (Express Store)

Reports To:Head of AHS Commercial Operations

Department:Accommodation and Hospitality Services

Job Summary

To manage efficiently and effectively the operation of the Fresh Express store. To be accountable for the financial profitability of the store, to promote the services that are offered and identify areas for potential growth.

Key Accountabilities:

  1. To be accountable for the financial profitability of the store.
  1. To ensure that financial and other key performance indicators are met by reviewing budgets, management and financial reports for the store on a weekly/monthly basis. To propose and initiate any corrective actions as required.
  1. To be responsible for maintaining robust financial systems and procedures. To operate an effective stock management system to ensure stockholding levels are in line with business need and shrinkage / wastage targets are met.
  1. To identify and initiate agreed changes to improve the business. To maintain awareness of market trends in the retail / grocery sector, enhancing the offer in line with competitor activity, local needs and seasonal opportunities.
  1. To manage the store staffing provision in line with budgetary requirements to ensure adequate cover during peak trading times whilst providing flexibility to meet business requirements.
  1. To manage the store promotional calendar to ensure all merchandising projects are completed in a timely manner. To review promotional sales and margins to maximise the profitability of the store.
  1. To manage the store process for recruitment, induction and training alongside performance reviews of staff. To be responsible for the roll-out of all new training and operational initiatives.
  1. To lead by example to ensure a positive store environment. To oversee all levels of customer service utilising customer feedback and mystery shopping reports to maintain the highest levels of satisfaction.
  1. To lead the team to ensure all store-level operational procedures are performed accurately, in a timely fashion and in accordance with all departmental policies and procedures.
  1. To oversee the bathunigifts website to ensure that all product lines are accurately represented and opportunities for increased sales are maximised. To be responsible for the day to day operation of website sales and service.
  1. To ensure Health & Safety standards are developed/maintained within the store by undertaking regular floor walks, daily and weekly management checks and developing/reviewing store risk assessments on a regular basis.
  1. To be a personal license holder and act as the designated premises supervisor for the store.
  1. To ensure the store complies with all relevant legislation.

Store Manager (Express Store)

Person Specification

Criteria or requirementEssential/

Desirable

Qualifications

Good General EducationE

Retail QualificationD

Alcohol LicenceD

Experience

Retail store management in volume environmentE

Accountability for P&L managementE

Epos till systemsE

Commercial & business awarenessE

Knowledge of:

Stock controlE

Cash handlingE

MerchandisingE

Health and Safety regulationsE

Disposition

Excellent communication skills both written and verbalE

Able to form effective working relationshipsE

with other team members and the ability to

lead and motivate.

Flexible, able to cope under pressureE

and adapt to changing priorities.


Effective Behaviours Framework- Delivering the Experience
ahs has identified a set of effective behaviours or ‘acts’ which we value and have found to be consistent with high performance. Part of the selection process for this post will be to assess whether candidates have demonstrably exhibited these ‘acts’ previously.
Striving for Excellence:
Planning and organising workloads to ensure that deadlines are met within resource constraints. Producing a high standard of work and consistently meeting objectives.
Providing Outstanding Service:
Willing and able to provide a professional, friendly and quality service to students, staff, commercial customers, visitors and suppliers. Displaying a positive ‘can-do’ attitude and tailoring the service to suit differing customer needs.
Problem Solving:
Able to remain calm under pressure and use initiative to overcome issues. Being proactive to ensure problems are not repeated and able to make suggestions on how we can improve.
Being Adaptable & Flexible:
Being open to new ideas and ways of working. Able to respond to shifting priorities and support colleagues when required.
Doing the Right Thing:
Being aware of how your behaviour impacts others. Showing respect and tolerance, being open and honest. Supporting environmental and fair-trade campaigns within ahs.
Caring:
Having a genuine desire to support others well-being. Being kind and compassionate to colleagues and customers.
Teamwork
Building effective working relationships. Working co-operatively with a wide range of inter-personal skills.
Developing self and others:
Showing commitment to own development. Seeking and accepting feedback.