Job Description

Job Title:Software Asset Manager

Reporting to:ICT Asset, Configuration & Release Manager

Details
Job Purpose
  • Manage SLC licenses and where possible, avoid unnecessary spend.
  • Control existing licenses ensuring there are no breaches in contract.
  • Ensure SLC licensing controls are in place and are effective, ensuring compliance with vendor contracts.
  • Ensure license requirements are fully understood by all relevant departments.
  • Maintain ICT Operations SAM (Software Asset Management) database.
  • Remove or upgrade software in line with SLC’s licensing policies and agreements to ensure full compliance.
  • Report all incidents of non-compliance to ICT Asset, Configuration & Release Manager
  • Support other ICT Infrastructure disciplines
  • Maintain Software Library & DR Library
Key Accountabilities
  • Manage SLC software / licenses
  • Liaise with the other infrastructure & SLC departments, specifically Procurement & Finance, to ensure all items are correctly recorded.
  • Work with Commercial & Finance departments and 3rd party organisations to provide licensing assurance.
  • Maintain the SAM procedures, working instructions & workflows.
  • Development of our SAM services & strategy.
  • Executing SAM projects rollout & transfer of a running system to the customer.
  • Provide management reports on a regular & ad-hoc basis.
  • Provide accurate information on software / licenses & their documentation to support all other service management processes and purchase decisions.
  • Maintain software & license details within the SAM and liaise with ICT support & Finance departments regarding renewals, additions or removals.
  • Investigation & clarification with the software publishers
  • Attend regular meetings with Finance and Procurement to ensure that software purchases are bought at best price.
  • Attend regular Contract Review Group meetings to ensure renewals / additions / removals are captured and that IC (Investment Committee) requirements are identified.
  • Analyse Altiris or equivalentdata to determine requirements for software removal or upgrade.
  • Uninstall or upgrade software as required.
  • Mange the software library - media updates, booking software in & out
Essential Skills / Experience / Qualifications
  • ITIL Service Transition V3 accreditation.
  • ITIL Software Asset Management accreditation.
  • ITIL Foundation V3 accreditation
  • Understanding of ITSM and the relevance of the SAM role
  • Licensing knowledge & product use rights for MS, Oracle, Symantec, Adobe etc
  • Experience of implementation and management of formal processes and procedures.
  • Experience of Phoenix Dashboard or equivalent SAM
  • Experience of Altirisor equivalent discovery tools
  • Experience in the use of Crystal Reports or equivalent reporting tool.
  • Experience in the management or procurement of software / licenses
  • Ability to be proactive and use initiative.
About SLC
The Student Loans Company is a non-profit making, government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK.
We work with Student Finance England, Student Finance Wales, the Student Awards Agency for Scotland, the Education and Library boards in Northern Ireland, Higher Education Institutions and HM Revenue & Customs (HMRC), to provide student support in the UK.
What we do:
  • we pay loans and grants to students
  • we pay tuition fees to colleges and universities
  • we work with HM Revenue and Customs to collect loan repayments
  • we make maintenance payments to school pupils aged over 16 in Northern Ireland and Wales
  • we pay bursaries and scholarships on behalf of universities and colleges
  • we run all the administration and processing associated with these activities
Our Mission is to enable our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.
We are progressing towards our Vision - to be valued as a digital, customer focused, centre of excellence.