JOB DESCRIPTION

August 2015

Job title: Shop Manager Department: Business Development

Team: Shop for Crisis Job Holder:New post

Reporting to: Business Development Director

Aim

  • Achieve sales and profit targets through the effective management of Crisis Charity Shop

Dimension

  • Responsible for budget management and achieving sales targets
  • Line management of permanent and voluntary staff
  • Stock management

Circumstances

  • 35 hours per week
  • 5 day working week including weekends and bank holidays
  • Rotate hours over a month to ensure contact with all volunteers
  • Based in Finsbury Park
  • Occasional travel required to work in different locations
  • The role involves working with vulnerable adults and young people and so a satisfactory enhanced disclosure from the Disclosure and Barring Service is required

Salary

  • £23,460 per annum

Organisational Chart

Principal Accountabilities

1. Commercial management

  • Achieve profit targets by maximising sales and minimising costs in retail and coffee bar
  • Ensure that the high standard of service to customersis maintained at all times
  • Utilise management informationwhere available to drive sales in relation to product selection and store and department layout
  • Involve Members in the development of shops wherever possible
  • Actively support any national fundraising promotions

2. People management

  • Line manage and support others to achieve results, ensuring that their performance is of a continually good standard
  • Manage the staff and volunteer rota to ensure that the shop is adequately staffed at all times
  • Responsibility for managing and delegating work to volunteers ensuring satisfactory performance
  • Provide an induction programme, adequate supervision and ongoing training for all volunteers
  • Lead and develop the staff/volunteer team in the shop, encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings

3. Member Involvement

  • Support Members’ desire to work in the retail sector by providing appropriate support and training opportunities
  • Enable Member Ambassadors involvement in the shop to promote the services of Crisis to interested members of the public and build links with the local community
  • Ensure that any safeguarding concerns are identified and reported in line with Crisis’ procedure

4. Stock Management

  • Select stock to meet customer demands, achieve sales targets and maximize contribution
  • Value and control the pricing of stock to maximize sales and profits for Crisis
  • Apply suitable display, merchandising and window dressing standards
  • Control stock density and rotation – working to two week cycles
  • Initiate local stock and sales promotions
  • Provide adequate stock control of new goods and achieve shrinkage targets
  • Apply Trading Standards Regulations in the shop and ensure volunteers are aware of these
  • Oversee the recycling and arranging of collections of waste products

5. Communication

  • Develop and manage local marketing and vibrant promotional calendar
  • ManageCrisis’ relationships with customers including requests for information and complaints
  • Manage relationships with relevant departments within Crisis and demonstrate effective collaboration that supports our shared objective to end homelessness
  • Maintain, manage and update Crisis campaigns and fundraising materials within the shop
  • Engage with local community via social media and newsletters and face to face meeting with individuals and groups

6. Additional Responsibilities

  • Carry out administrative tasks associated with shop management
  • Adhere to Crisis’ financial policy and procedures including daily banking
  • Responsible for purchasing shop consumables
  • Act as main key holder and delegate key holding to other volunteers within procedural guidelines
  • Adhere to policies and procedures in relation to loss prevention
  • Ensure all shop equipment is kept in good working order and inform facilities department of necessary repairs and maintenance
  • Be an active member of the Business Development team, constructively considering ways to increase Crisis income streams and improve the team’s performance and processes

7. Flexibility

  • The post holder will need to be flexible about hours worked each week and within reason, alter their hours at short notice to maximise shop sales
  • There will be a need to travel to team meetings, training events etc, which will include occasional long distances and overnight stays (expenses will be paid)

8. General

  • Actively encourage and support member involvement within Crisis
  • Develop and maintain an understanding of the charity’s work and the needs and circumstances of homeless people
  • Comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act
  • Carry out any other duties that may reasonably be required in the light of the main purpose of the job

Person Specification

Essential

  1. Experience of working in retail management
  2. A commercial focus with a track record of managing and achieving targets
  3. Experienced at leading and managing a team
  4. A creative thinker that can bring new and bold solutions to challenges
  5. Good verbaland written communications skills with the ability to summarise and present ideas and information to a range of audiences
  6. Good interpersonal and influencing skills, capable of interacting with a range of people, including other staff, volunteers, members and the local community
  7. Knowledge of how to engage audiences using social media tools andwebsites
  8. An ability to work independently and prioritise own tasks and time, but also take direction and work collaboratively with others
  9. Flexible in approach and enjoys working in a dynamic and changing environment
  10. Demonstrable working knowledge of Microsoft Office (Word, Excel and Outlook)
  11. Knowledge of and ability to comply with safeguarding procedures
  12. Commitment to Crisis’ purpose and values including equality and social inclusion

Desirable

  1. Experience of working in the voluntary sector and delivering positive social impact
  2. Experience of working with and supporting vulnerable people

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.