Job Description

Job Title: Revenue Manager

Reports to: Head of Revenue

Salary: £28 - £38K depending on experience

Contract Type: Permanent

Line management: None

About Go Native

At Go Native, we love giving our guests a place they can call home – whether they stay in our apartments for a day or a year.

We’ve been around since 1997 and we’ve been changing and evolving ever since. We’ve come from the world of serviced apartments and we’re inventing our own future – offering guests anything from a one-night stay in our ApartHotels to residential tenancies that might just last a lifetime.

When we say we create homes – we mean it. We’re as far from cardboard-cut-out hotels as you can imagine. We take time to craft spaces that reflect the history of the building and the spirit of the neighbourhood. We lovingly curate the interiors of our buildings so our guests know Native when they see it and feel it. And we take time to integrate ourselves within the neighbourhood. We don’t just know the locals, we become one.

It’s a complex business with daily surprises so you’ll need to enjoy the fact that our world can change as quickly as the English weather. We do everything from building profitable partnerships with travel agencies, hunting for gorgeous new properties to invest in and maintaining the highest standards of safety.

All of this means we know everything there is to know about giving Go Native guests a memorable experience.

About The Role

We’re looking for a bright-minded Revenue Manager who really gets hospitality to join our team in our Notting Hill HQ – the Penthouse!
Working as part of the Revenue Management team, you will be responsible for developing and delivering the annual budget for you given cluster of properties. You will seamlessly work with the Sales and Operations teams to get buy in for your commercial strategies. On a daily basis, you will be managing inventory and booking channels, monitoring various market intelligence reports and ensuring effective pricing strategies across your portfolio.

The Revenue Manager will report to the Head of Revenue.

Key areas of accountability

  • Revenue management, forecasting and budgeting for a cluster of Go Native apartment buildings.
  • Attend regular commercial reviews with the Head of Revenue to discuss trading performance, revenue strategies, and forecast positions.
  • Attend and lead weekly Revenue and Sales meetings to focus the commercial team on short and long term needs
  • Lead weekly presentations for our sales team, outlining our current revenue position and focus areas.
  • Develop and own commercial strategies for each apartment block, in association with the Head of Revenue, Distribution & Revenue Manager and the Sales and Marketing teams.
  • Manage price and yield tactics across a cluster of apartments.
  • Optimise the availability of inventory through the regular daily movement of reservations on the availability grid
  • Monitoring demand drivers and changes to ensure market conditions are swiftly reacted to and maximized.
  • Optimise Revenue and Qualified Net Revenue (QNR) for special events
  • Initiation and delivery of campaigns and / or tactical promotions
  • ‘Best practice’ pricing and inventory champion for entire portfolio
  • Proactively identify opportunities for business process improvements and new standards
  • Research and analyse competitor activity on-line and ensure that we have optimal positioning versus the comp-set.

Skills Required

  • Previous experience of Revenue Management on a comparable scale in a leading hospitality organisation
  • Excellent communication skills ability to operate and thrive in a fast-paced, nimble work environment.
  • Creative out of the box thinker who wants to keep progressing fast through their career, forming an industry leading function within Go Native.
  • Working knowledge of RMS platforms, rate shopping and channel management tools are ideal.
  • Excellent team management and team building skills.
  • Excellent organisation and prioritisation skills; ability to handle multiple projects simultaneously ranging from strategy to execution.

About Our People

We’re as proud of our people as we are of our properties. Our high-performing team of Natives do everything from developing new properties to providing perfect front-of-house service and managing our corporate client relationships.

Joining Go Native means working with passionate people from diverse backgrounds, nationalities and career paths. We like to make Go Native a place people can call home too.

Whether you’re working onsite in our customer-facing Operations Hubs or our Notting Hill HQ ‘The Penthouse’, we have a fun, fast and friendly culture that brings real spirit to how we service our guests.