Job Title:Registrar and Appeals Support Officer

Job Title:Registrar and Appeals Support Officer

Job description

Job title:Registrar and Appeals Support Officer

Reporting to:Registrar and Appeals Support Manager

Job family:Regulatory Casework

Pay level:Reg C1

Role purpose

To provide support to the Assistant Registrar enabling them to make informed decision regarding applications to the NMC register and following the Registrar’s decision to assist in the management of the Registrar’s appeal process. The support is investigative and administrative.

Key accountabilities

Case management of registration applications

  • Manage a caseload of registration applications. Request and assemble information and facts to present a complete application to the Registrar assisting them to make informed judgements and decisions.
  • Evaluate whether applications for renewal or readmission satisfy the post registration education and practice standards. Assess all information provided by the applicants and from other relevant sources, for example, health, education and professional conduct.
  • Liaise with internal and external stakeholders to ensure that the management of the cases is supported by the appropriate expert advice, including the police service, medical professionals and employers.
  • Act as the contact point for the applicants, responding to their queries and updating them on the progress of their cases.
  • Investigate any issues that may affect the Registrar’s judgement on registration applications. Issues of whether the applicant is safe and effective to practise, whether they hold approved qualifications and whether they satisfy the prescribed standards of continual professional development.
  • Quality assure each case prior to presentation to the Registrar ensuring all relevant information is presented.
  • Support the Senior Officer and Team Manager with the presentation of cases to the Registrar and offer advice on cases when required.
  • Minute the meeting ensuring decisions are accurately recorded and updated. Relay these decisions to applicants in line with SOP.

Case management of Registrar appeals

  • Manage a caseload of Registrar’s appeals ensuring that cases are set up appropriately and managed in line with standard operating procedures
  • Act as the contact point for the appellants, responding to their queries and updating them on the progress of their cases.
  • Liaise with members of registration and legal advisors to ensure that appeals are managed through investigation within the agreed timescales and KPI’s.
  • Record the outcome of appeal hearings and meetings, updating the Wiser and TRIM systems and formally corresponding with the appellant on behalf of the panel members.

General responsibilities

  • Work with the Team Manager and the Senior Officer to identify and implement processes that will improve quality and productivity.
  • Provide witness statements in support of Registrar’s appeals, or if required by external stakeholders.
  • Identify and highlight local risks and participate in the mitigation and resolution of them.
  • Gain agood working knowledge of relevantinternal policiesalongside the NMC Order and Rules and operate in accordance with their requirements.

Standard responsibilities

Other responsibilities

There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority within the NMC, are expected to be familiar with and adhere to.

  • Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
  • Promote and comply with NMC policies on diversity and equality both in the delivery of services and treatment of others.
  • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act 1998 and its amendments.
  • Comply with NMC protocols on the appropriate use of telephone, email and internet facilities.
  • Comply with the principles of risk management in relation to individual and corporate responsibilities.
  • Comply with NMC policies and procedures as compiled on the organisation’s intranet.

This job description is not exhaustive and as such the post holder is expected to be flexible. Any changes will only be made following a discussion with the post holder.

Person specification

Job title:Registrar and Appeals Support Officer

Qualifications and experience

  • Educated to ‘A’ level standard or equivalent, or substantial relevant experience
  • Experience of working in a politically sensitive environment, working with confidential material
  • Previous experience of standard / non standard administration using WORD, EXCEL and Information Management Systems

Knowledge, skills and abilities

  • Excellent time management and organisational skills with the ability to achieve results
  • Excellent oral and written communication skills
  • Ability to work to targets and tight deadlines
  • Excellent IT skills
  • Good team working skills
  • Ability to prioritise and respond flexibly to changing demands
  • Confident and assured telephone manner – able to display empathy and understanding whilst explaining process / policy
  • Able to understand / explain complex policy and legislation to internal and external stakeholders
  • Excellent attention to detail

Personal qualities

  • A self starter who is able to work with minimum supervision
  • Highly motivated and flexible
  • A commitment to and understanding of the importance of equality and diversity within the environment that the NMC operates
  • A good team player
  • Demonstrable evidence of high productivity
  • Able to work well under pressure

RegistrationNovember 2017Page 1 of 4

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