New LifeChurch

Job Description

Job Title:Receptionist – New Life Church

Tentatively to include – Stewardship/Benevolence Ministry Administrative Assistant

Accountable To: Human Resources Director

Salaried or Hourly: Hourly $12.00 per hour

Schedule:Tuesday – Friday 8:30 – 5:00 32 hours per week

Job Titles Supervised:None

Purpose:To serve the New Life Church campus by providing a warm welcome and gracious service to callers, visitors, and guests.

Receptionist Essential Responsibilities (Primary):

  • Receive incoming calls, answer questions, and provide information to callers and guests, taking complete and accurate messages, and route calls to appropriate staff members.
  • Warmly greet and offer assistance to guests and visitors entering the Reception Area.
  • Be attentive to all guests and visitors in an effort to discern potential security issues and request additional staff assistance when needed.
  • Able to produce documents using familiarity and experience with a variety of software applications (MS Office suite, Windows 2003 applications, MS Outlook).
  • Operate necessary office machines and help to maintain reception area.
  • Store and distribute as appropriate valuable lost and found items, contacting owners when possible via church data base.
  • Assist the Business Admin staff, when available, in providing secretarial support as requested, such as typing, preparing materials for mailings, and other duties as may be needed.
  • Prepare gift bags to be used on Sunday mornings at Guest Central.
  • Check incoming email faxes periodically throughout the work day and route them to appropriate emails.
  • Help keep Receptionist Policy & Procedure Manual current on a quarterly basis.
  • Help integrate volunteers into the department and assist in training them to cover Receptionist Stations as needed.
  • Take prayer requests and enter in the World Prayer Team Prayer Site.
  • Demonstrate ongoing financial support of the ministries of New Life Church.
  • Work in close association with the entire staff to build and maintain a strong team environment and complete the work necessary to fully serve and support the ministries of New Life Church and the World Prayer Center.
  • Attend regular staff meetings and additional meetings when requested.
  • Cooperate with the HR Director and Associate Pastor of Administration by performing any other duties when asked to do so.
  • Maintain the recorded campus phone greeting.
  • Ensure that contractors, who report to perform a job at NLC, sign in at Information Center and receive a badge.
  • Help Maintain the Bulletin and Events Boards by keeping all postings current.
  • Record all deliveries on appropriate delivery sheet (UPS, Fed Ex, DHL, etc

Essential Stewardship/Benevolence Administrative Assistant Duties (Tentative):

  • Maintain Outlook Calendar appointments for Stewardship Pastor.
  • Receive Stewardship Pastor calls and check voice mail when he is out of the office, keeping call log/messages.
  • Prepare documents as requested by Stewardship Pastor
  • Greet Stewardship Pastor visitors and distribute appropriate paperwork for benevolence assistance.
  • Prepare forms, handouts, etc. as needed for implementing Stewardship communications with New Life Staff.
  • Inform Receptionist partner of projects requested by Stewardship Pastorand follow direction for coordinating with Primary Receptionist responsibilities.
  • Cooperate with the Stewardship Pastor by performing any other duties when asked to do so.

Minimum Requirements

Education:No specific requirements.

Experience:Minimum 1 year as a receptionist or equivalent work experience in customer service.

Knowledge, Skills, and Abilities:

  • Ability to read and carry out written and oral instructions.
  • Ability to type.
  • Ability to perform basic arithmetical functions.
  • Effectively and efficiently operate a multi-line telephone.
  • Detail-oriented and self-motivated.
  • Ability to verbally communicate effectively and tactfully at all levels.
  • Personable and helpful attitude.
  • Excellent grammar skills and communication skills.
  • Ability to handle multiple tasks and to complete projects with little guidance.
  • Able to work well under pressure.
  • Bi- or multi-lingual a plus.
  • Strong organizational and office skills.
  • Strong computer skills, including familiarity and experience with a variety of software applications (MS Office suite 2003, MS Outlook, databases).
  • Maintain the confidentiality of sensitive information.

Testing: DISC Personality Profile, and Spiritual Gifts Profile.

Physical Requirements of Receptionist and Stewardship Admin Assistant

Frequency of Required Exposure / Use

Working Environment

/ Seldom / Occasional / Frequent
Cold (50o F or less) /

X

Heat (90o F or more) /

X

Gases/Fumes/Dust /

X

Heights /

X

Noise /

X

Climbing (Stairs/Ladders) /

X

Driving /
X
Standing /

X

Sitting /

X

Walking /

X

Bending /

X

Work with Others /

X

Working Alone /

X

Crawling or Kneeling /

X

Chemicals/Solvents /

X

Repetitive Movements /

X

Office Machines

Telephone /

X

Facsimile (Fax) /

X

10-Key /
X
Calculator /

X

Computer/Mouse/Printer / X
Copier / X
Dictaphone / X
Postage Meter / X
Typewriter / X
Moving Heavy Items: / Seldom /
Occasional
/
Frequent
Lifting/Lowering / Over 10# / 5# to 10# / Under 5#
Pushing / Over 10# / 5# to 10#
Reaching Over Shoulder /
X
Reaching Forward /
X
Carrying / 5# to 10#
Other Requirements: / Seldom /
Occasional
/
Frequent
Visual Acuity: Near / X
Visual Acuity: Far / X
Color Discrimination / X
Hearing / X
Speech / X
Manual Dexterity / X
Eye-Hand Coordination / X

I have read and understood the requirements for this position and I can perform the essential responsibilities for this position.

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