JOB DESCRIPTION

DEPARTMENT: PRD

JOB TITLE: Project Officer, Digital Development Consultation (8 month Fixed Term Contract)

  1. MAIN PURPOSE OF JOB

To assist in the coordination and delivery of Samaritans Digital Consultation within the timescales and budget agreed and to the business outcomes specified.

  1. POSITION IN ORGANISATION

Reports into: Digital Project Manager

Works closely with: Communications team, Fundraising Team

Liaises with: General Office staff, volunteers and external agencies, members of the public.

  1. SCOPE OF JOB

Project Implementation

Project Administration

Liaison with stakeholders participating in the consultation

Communication

General Duties of a Samaritans’ Staff Member

  1. DIMENSIONS AND LIMITS OF AUTHORITY

Assist in the coordination and delivery of consultation activities, including liaising with stakeholders

Ensure effective communications about the consultation

Support to the ProjectManager with reporting and administration

  1. QUALIFICATIONS

Degree level qualification or equivalent is desirable

  1. SKILLS, KNOWLEDGE AND EXPERIENCE

Essential

Demonstrable experience of planning, supporting and running consultation/stakeholder engagement work

Experience of undertaking surveys and interacting with stakeholder groups online

Proven ability to produce concise and high quality analysis and reports

Proven ability to write effectively for a range of audiences

Demonstrable experience of engaging with a wide range of stakeholder groups

Knowledge and understanding of social media and the online environment

Strong administrative experience

A positive attitude to change and demonstrable ability to problem solve in a creative and positive way.

Good IT skills, specifically competent use of Microsoft Word, Excel and PowerPoint.

Excellent organisational and time management skills.Ability to prioritise tasks and competing timeframes.

Good presentation skills and ability to deliver presentations to a range of audiences.

Desirable

Experience with using online communities and social media to engage stakeholders

Experience of facilitating focus groups

Understanding of mental health and suicide and some of the challenges presented by the online environment is desirable

Experience of working with volunteers would be an advantage.

An understanding of Samaritans organisation is desirable.

  1. PERSONAL ATTRIBUTES

Excellent interpersonal skills, specifically the ability to communicate with other staff members, volunteers and external agencies.

Strong planning skills and an ability to multitask

Enthusiastic about working with volunteers.

Adaptable and able to view change positively

Demonstrated ability to build and develop positive relationships.

Ability to produce and deliver presentations and communications to a wide range of audiences

Able to schedule work effectively and meet deadlines.

DUTIES & KEY RESPONSIBILITIES

Assist in the coordination and delivery of consultation activities

Manage the recruitment of consultation participants including monitoring the consultation email inbox

Liaise with partner organisations to engage them in consultation activities

Liaise with external agency to ensure online and offline focus groups delivered

Plan and implement other consultation methodologies as required

Monitor responses to consultation to ensure sufficient responses are received

Ensure effective communications about the consultation

Support the drafting of consultation materials including topic guides, blog posts and surveys

Prepare and disseminate information about the consultation to internal and external stakeholders

Answer external and internal enquiries about the consultation

Support to the Project Manager with reporting and administration

Manage the collation of responses including comments on blog posts and email feedback

Support the PM with analysis of data, including results of surveys and focus groups

Contribute to report writing

Arrange meetings, prepare papers and write up actions points as necessary.

General Duties of a Samaritans’ Staff Member

Contribute to the effective and efficient running of the General Office as appropriate.

Participate, as appropriate, in Staff forums and Meetings.

Adhere to Samaritans’ Polices and Procedures that are in effect from time to time.

Represent the General Office appropriately across the movement and Samaritans to the wider community as appropriate.

Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and polices.

This Job Description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.

Special circumstances

Ability to work some evenings and weekends, including travel across UK and Ireland.

Signed by employee:______Date: ______

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.