JOB TITLE: Program Coordinator, Customized Training
DEPARTMENT: Career, Technical & OutreachFLSA: Exempt
LOCATION: ECC-SullivanLEVEL:202
REPORTS TO: Executive Director, Center for Workforce DevelopmentDATE: 07/01/2011
POSITION SUMMARY:
Provide administrative and professional support to the Business and Industry Training Department, Coordinator, and to local business, industry and service organizations.
ESSENTIAL TASKS:
Manage the implementation of contract training services as well as new programs.
Administer and manage the Missouri Customized Training Program and the New Jobs Training Program.
Maintain client files.
Implementation of Truck Driver Training program.
Implementation of online courses
Develop new programs/certifications useful to area business/industry.
Manage and implement contract and state funded training services (WorkKeys, testing, Job Profiling, OSHA, etc.)
Work closely with local area career centers and other organization in implementing programs that are eligible for reimbursement for dislocated workers, low income families, vocational rehab, etc.
Interact daily with internal departments such as the business and registration offices in overseeing and managing invoicing/billing, accounts payable/receivable, enrollment processing, and annual audits by state personnel.
Administer Missouri Customized Training Program (MCTP) Grant. Involves complex data analysis. Liasian between state and client. Adhere to regulations established by the state. Maintain client files and daily interaction with clients.
Administer NJTP (New Jobs Training Program). Involves complex data analysis of state withholdings. Adhere to regulations established by the state. Maintain files & daily interaction with lawyer, bank, client, underwriter for project.
Process and maintain program & department finances. Prepare/Process client billings, requisitions, purchase orders, accounts payable/receivable; handle large check deposits on a regular basis.
Evaluate all incoming correspondence, marking important sections, drafting replies, gathering appropriate background material, routing mail, and determining which matters require the attention of the Executive Director.
Administer/follow-up on training leads/calls. Assess costs/profits, secure instructors, setup training logistics.
Maintain online course offerings/website. Answer inquiries, assist participants with decision making on what to pursue;process enrollments, billing, payments, etc.
Work closely with instructors on training needs such as equipment, produce and/or assemble training material, enrollments, evaluations, certificates.
Establish and maintain excellent working relationships with peers and clients.
Provide reports and databases for informational purposes or meetings such as number of clients served, communities served, training services provided, online course information, etc.
Assist with writing grants/proposals to those who participate the grant programs, contract training programs and services.
ADDITIONAL DUTIES:
Assist with special projects as requested.
KNOWLEDGE, SKILLS, and ABILITIES:
Knowledge of department and college policies, procedures, and practices with the ability to answer work related questions; and/or interpret and apply these guidelines correctly in various situations
Knowledge of general office procedures and filing systems.
Excellent customer service skills.
Ability to plan, organize multiple projects and to work well under pressure to meet established deadlines.
Ability to work accurately and efficiently in a fast paced environment with frequent interruptions.
Knowledge of the Family Educational Rights and Privacy Act (FERPA).
Knowledge of business English with the ability to write in complete sentences using appropriate words, correct grammar, punctuation and spelling.
Knowledge of general accounting procedures.
Ability to manage multiple projects and work under time pressures to meet established deadlines.
Ability to handle confidential material judiciously.
Effective oral and communication skills.
Ability to work effectively in a busy office with frequent interruptions.
Ability to use independent judgment and discretion.
Detailed-oriented with skills in proofreading materials and data entry to ensure accuracy
Ability to establish and maintain effective relationships with faculty, staff, students and external contacts.
Problem solving techniques and solutions.
Teamwork and team building skills.
Speak fluently and pleasantly both on the telephone and when communicating directly with someone.
Organized, creative presentation skillsto present programs to clients both internal and external.
LEADERSHIP and COMMUNICATION SKILLS:
Follow complex technical instructions, solve technical problems, or disseminate information regarding policies and procedures; may compose unique reports or analysis; and/or provide extensive customer service to internal or external customers.
Communicate to convey or exchange general work-related information or service to internal or external customers.
DECISION-MAKING and ANALYTICAL SKILLS:
Adhere to college and department policies, procedures, and practices.
Perform job duties in a safe and efficient manner.
EQUIPMENT/SOFTWARE:
Use office machines such as telephones, fax machines, copiers or calculators.
Proficient in Microsoft XP, Microsoft Office (Word, Excel, Access, Outlook).
Use Colleague (college database system)
WORKING CONDITIONS - the following physical conditions and hazards may be encountered in this position:
The noise level in the work environment is usually moderate.
The overall environment is indoor with movement through the assigned work location.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
The position may also require close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
POSITIONS SUPERVISED:
None
EDUCATION, EXPERIENCE, and LICENSES/CERTIFICATIONS: (A comparable amount of training, education or experience may be substituted for the minimum qualifications.)
Completion of Bachelor’s degree
Two years related experience
Signatures
I have read and reviewed the above job description with my immediate supervisor.
Employee Signature/DateSupervisor Signature/Date