JOB TITLE Operations Manager Employment & Skills

JOB DESCRIPTION

JOB TITLE Operations Manager Employment & Skills

ACCOUNTABLE TO Employment & Skills Director

SALARY Grade - £37,109 - £39,615 with salary increase pending

JOB PURPOSE

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1.  To provide strategic leadership and growth of Futures Training Services contracts throughout the East Midlands, Central Eastern and other strategic locations.

2.  To establish a delivery framework for Futures Training to be effective in maximising targets as defined through annual Business Planning process.

3.  To Support the Employment & Skills Director in establishing Futures Training as a leading deliverer of Apprenticeships, Traineeships and other associated learning programmes.

MAIN AREAS OF WORK

1.  To ensure that the Apprenticeship, Traineeship and Study Programme contracts, and associated delivery staff achieve all targets, whilst providing leadership and vision.

2.  To lead and support the growth of Apprenticeships, Traineeships and all other work related learning programmes, establishing Futures Training as a direct delivery organisation, and making recommendations on resource requirements

3.  To lead the Futures Training approach to Ofsted inspection developing a rigorous and robust SAR and QIP process across all lines of learning.

4.  To support the Employment & Skills Director in opening up new markets for additional training delivery and funding opportunities.

5.  To work with strategic partners, providers and other key stakeholders throughout the region to ensure that Futures Training responds to regional and national requirements including policy changes whilst ensuring contractual targets and key performance indicators are achieved.

6.  To have overall responsibility for the development of Futures Training into a successful regional and national provider of government funded work related learning delivery including the management of all associated contracts, whilst establishing and maintaining key strategic partnerships

7.  To lead the roll-out and embedding of company values to all Futures Training staff

PRINCIPAL ACCOUNTABILITIES

1.  To develop and maintain strong and effective working relationships with strategic partners throughout the region.

2.  To manage all Futures Training contracts ensuring that income is maximised and all key performance targets are achieved.

3.  To embed excellent Customer Care across all aspects of Futures Training service delivery.

4.  To advise the leadership team on potential growth, acquisition and merger opportunities for Futures Training.

5.  To ensure that Futures Training is prepared to take advantage of local regional and national policy changes that affect government funded learning delivery.

6.  To ensure that all operations are undertaken to the highest standards and meet both statutory and company requirements.

7.  To continually review, develop and improve systems, processes and services.

8.  To represent Futures at relevant strategic meetings locally, regionally and nationally.

MANAGING HUMAN RESOURCES

1.  To manage transactional HR processes for department including; forward planning, recruitment, induction and reorganisation.

2.  To develop team and individual team member’s performance through company performance management frameworks

3.  To perform line management function

4.  To create, maintain and enhance appropriate working relationships

a.  establish and maintain constructive relationships within the team and with other teams in Futures

b.  act on capability, disciplinary and grievance procedures as appropriate

COMPANY POLICY

1.  To promote and uphold equal opportunities policy and procedures, actively promoting equality and seeking to challenge and overcome disadvantage and discrimination. To perform this responsibility within the spirit of the Equalities Act 2010.

2.  To develop and maintain own professional knowledge, skills and experience, including formal training, self development activities and networking with fellow professionals.

3.  To ensure safeguarding requirements are compiled with and where appropriate reported in accordance with agreed criteria.

4.  To ensure the exchange of relevant information between providers and specialist agencies takes place, ensuring the client is aware of this and that data protection requirements are complied with.

5.  To ensure a personal commitment to Customer Care and the Company reputation for excellence

6.  To undertake any other duties, which may reasonably be regarded as within the nature of the duties and responsibilities/grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms.

PERSON SPECIFICATION

OPERATIONS MANAGER

Assessment Key

A = Application Form - Iv = Interview - R = Reference - C = Certificates

/ Method of Assessment / A / Iv / R / C /
Organisational Awareness
1 / A high degree of awareness and understanding of Government Funded training delivery and associated policy / * / *
Management Skills
2 / Experienced and competent manager having a wide range of management and leadership skills including; organisational skills, programme and project planning, self-awareness, team leadership, staff management and the ability to work under pressure / * / * / *
3 / A high level of problem solving skills, including creating, implementing innovative approaches to service delivery, ability to facilitate resolutions of conflicts / * / *
4 / Able to evidence successful leadership of teams/division through achievement of targets / * / *
5 / Experienced in preparing and leading a team through Ofsted inspections with a high success rate and improved quality systems / * / *
Communication Skills
6 / The ability to communicate effectively (verbal, written and presentational) at a senior level with representatives from a wide range of organisations / * / *
7 / Well-developed influencing and negotiating skills, interpersonal and advocacy skills / * / * / *
Job Related
8 / A proven track record of setting and managing targets including the effective use of I.T. to support performance management / * / *
9 / Able to evidence consistency in successful team leadership through Business Planning objectives / * / * / *
10 / A commitment to continuous organisational improvement and an understanding of quality standards required of the NCS and Futures / * / *
Equal Opportunities
11 / A commitment to valuing diversity and able to evidence a tangible outcome of challenging inequality / *
Qualifications
12 / Degree or equivalent qualification / * / *
Work Related Circumstances
13 / Able to evidence an ongoing commitment to working in an responsive manner to support flexible working practices / * / *
14 / Evidence of recent self-directed learning or self-development / *
15 / Willingness to undertake travel as required / *
16 / Car owner/driver / *

Employment & Skills Operations Manager JD/PS | Date created:29th March 2016 | Author: John Endersby | Version: 1